From Taylor Janus.
Arnolds Home Improvement
As someone who is in the customer service field, I understand COVID and the resulting employee and materials shortages. It’s frustrating as a business to be short staffed. I understand the higher cost of materials. I’m a reasonable person. We scheduled an estimate for almost two weeks ago on Thursday, May 27th at 10am due to the fact that my husband and I were both off from work. After waiting for hours, my husband called and was told that we were in the schedule for Friday, May 28th. It was not a big deal, simple miscommunication. With it being the holiday, we understood that everyone was busy and wanting to get to the weekend for time off. Again totally understandable. We rescheduled for an estimate for tomorrow, June 10th. Now, previously, my husband had gotten an estimate from Arnold’s and simply asked if it was still on file. He told the female on the phone that he had an estimate on file and that if it was still available, maybe it would save one of the Arnold’s employees a drive out to Adrian and save us from taking a day off. He was told that they would look. The estimate several years ago was $1,700 to replace the gutters. At the time, he could not afford that. Again, being reasonable people, he told her that he knows it will not be that price any longer, but rather, it was a thing of convenience for all parties involved to be able to just pull the estimate and update it. The house hasn’t changed. The measurements haven’t changed. He texted a few times within the past couple of weeks and he received no response. Our estimate was scheduled for tomorrow and he received a call about 30 minutes ago from the female he had previously spoke to stating that it would cost is “at least $5,000” to replace our gutters. Now again, I understand materials cost more, labor costs more, but with the phrasing being “at least $5,000,” that says to me that the estimate wasn’t even looked at. When we received an estimate from Lowe’s for $3,140 after they physically came out and measured our house and your company is coming in almost $2,000 over that, it’s pretty clear that our business is not wanted. Considering how many people are very self centered and demanding, and we are the complete opposite of that, I would at least expect a real estimate to be given. Even if it came out to be a bit more expensive, we probably would have gone with your company, but that’s not an issue anymore. We’ll just go with Lowe’s.
