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Insulation Service Reviews From Kent, OH Local Residents

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From Derek Lewis.

Unified Insulation Systems
Unified Insulation Systems
Avoid this company, they perform substandard work, damaged our property, and refuse to correct their mistakes. We hired United Waterproofing Systems to seal a crack in our basement wall. Upon completion of the job, the crack still leaked. We contacted the company and they stated that a supervisor (Galen) would come out and look at it "when they had a chance". My wife and I had a trip to the west coast scheduled for the next day so we agreed to touch base with them when we returned home. Upon returning home, we noticed several spots of epoxy on our hardwood floor between the entrance to the basement and the garage door. Following the trail of epoxy drips down the basement stairs to the finished portion of the basement, we found nearly 100 drips of cured epoxy on the walls and carpet leading to the repair site. Needless to say, we were not happy with finding our brand new carpet damaged in this manner. We notified the company of the damage to the house but were brushed off and told it was not their problem. We finally convinced them to come back out and at least make an attempt to fix the still leaking wall. When they arrived, we also showed them the damage to the carpet and the walls. Upon inspection, the Supervisor declared that the epoxy could not be from them as it was blue in color and they used a translucent product with a brown hue. This observation ignores two critical facts. First that it was dripped onto blue carpet, giving it a blue appearance. Second, the drips on the painted wall are brown in color, just as he described. My wife even had the repair technician drip some on carpet and hardwood samples and the resulting spots appear identical to the damage to the actual flooring. In the end, the company has refused to discuss repair or replacement of the damaged property that they have caused. Our only recourse at this time will be through the court system. To top it off, our wall still leaks. Do yourself a favor and avoid this company and its subsidiaries. We have dealt with several contractors in this area that have been great to work with but this organization may be the worst one we have ever dealt with.
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