From Taneaka Rowe-Houser.
Myers Comfort Specialists of Birmingham
This place is HORRIBLE. If I could give negative stars I would.
They were sent to our home contracted from American Home Shield for our air conditioning unit. We were told our compressor was out and that we needed refrigerant as part of the repair that was NOT covered by American Home Shield. Myers "fixed" our unit, and we paid $1400 for replacement refrigerant. When I came home from work, I noticed the unit was making a very loud knocking noise, so much so that it was difficult to sleep at night. It has never sounded like this in the past. I contacted Myers, and they came back out to evaluate the unit. They claimed the system was operating correctly - although the technician never even went into the attic where the loud noise originated from. He claimed that he didn't hear the loud noise and that it may sound a little louder than normal "because of the kind of compressor we put on." This all took place in late February.
Fast forward to a few weeks ago, our unit went out AGAIN. By now, we have switched from American Home Shield to a new home warranty coverage company because we were not happy with AHS coverage. They sent another company out, who evaluated our unit. We were told that the WRONG TYPE OF COMPRESSOR was placed on our unit and caused the compressor to blow out again. We were also told the wrong refrigerant was placed in the system, and now the system was shot. As a result, the new home warranty company would not cover it because it was deemed to be not of original part and pre-existing.
So here we are, needing a new unit and out of 25K all because of this company without morals. They not only misled us but also lied about what was done and then made me feel as though I was just imagining the unit was louder and knocking when I complained about it.
I beg of you, don't trust your home to these people.
Also, the customer service is awful. The girl that answers the phone always has an attitude and becomes defensive when calling to inquire about any activity or work done on our home. This leads me to think that this is not coincidental,or sn isolated incident. I suspect she likely has to frequently defend the company's poor service and moral ineptitude. I don't blame her one bit for being defensive.
Stay away......save your time,patience, and money.
