E&R Services, Inc

The scheduling staff needs some basic trainings in terms of servicing customer calls. An appointment for a windows cleaning service was scheduled two weeks ago. Two days ago, i received a courtesy reminder call about the service date. Everything is ok up to this point. Today the cleaning crew showed up at another location in a neighboring state which is 60 miles away. As a result, I received another call to confirm the address. Street name and house number all match, except city and state. Then - what is the purpose of the reminder call earlier if verification of service address is not part of the call…? - the staff should be better trained to verify the full address at time of booking. Obviously, same street name and house number exist in two neighboring states. The staff should not assume the client is from the same state as the business’ physical location as it serves neighboring states as well by contracting local crews. The phone call went on to reschedule for another date of service. Throughout the call, the staff has never expressed any regret or remorse of the inconveniences for the fact that the customer has to be there on a working day and has to ask for a second leave. All this took place after the initial miss, then another miss in the reminder call. This tells me the office staff who is responsible for scheduling is lack of training. During service rescheduling, i was given a coming Friday. With increased level of lack of confidence in the staff’s competency, I did not agree to the proposed Friday immediately, I quickly checked the weather forecast, and it indicated over 50% chance of rain which may push out the service once more. I asked the staff if she checked the weather before giving me a date, the response was “no” and “it could change”. That disappointed me quite a bit as I was doing her job to make sure no one’s time is lost by being a little more caring and putting a little more considerations into her job. I reached the conclusion that the business needs to either hire the right person or provide adequate training in quality of customer service. Many mistakes and time loss can be avoided with only a little more effort which is a benefit to both thr business and its clients.

We had used this company several times before with great results. We have even recommended them. This time we scheduled them and the first time we had an 8am appt. but they called and couldn't make it so rescheduled for 1:30. Then they called to cancel as rain was in the forecast. Frustrating but understandable. Today they were to come between 1:30-3:00. My husband got 3 dropped calls about 2:15. I went downstairs to the lobby of our condo building in case they were waiting. No one was there so we called back the # and left a message. We also called the office and left a message. No one called back. Finally at 3:30 my husband did reach the office and was told the crew had come but had "internet" problems and couldn't get in or reach us, so they left. (There is a house phone which they didn't try apparently.) No one called to tell us from the office or anything. On top of that my husband was told they couldn't do the outside of the windows because they didn't have a ladder. They have never used a ladder before, one guy would sit on the windowsill and squeegee the top pane. (The windows open inward for the bottoms.) Apparently they don't do this anymore - but no one told us. It is really the lack of courtesy and professionalism that is our complaint. We scheduled our day around them. We have always tried to be accommodating with any changes they wanted to make. We will never use them again.

They arrived when schedule and quickly gave me a firm price for the work after verifying the number of windows. They cleaned all of my windows (over 80 of them) inside and out, cleaned the screens, and wiped down the windowsills as well as cleaned my skylight. They were careful not to make a mess in the house which I appreciated. When complete they collected their payment after making sure i was happy with the work. While i new my windows could use a cleaning it was really a major difference after they were done. I would highly recommend them.

We had a wonderful experience with e&r services for our gutter cleaning. The team was very professional and kept us informed throughout the process. Despite the unpredictable weather, they made sure to communicate any changes to our appointment in advance and were on time. The quality of their work was top-notch, and they went above and beyond to ensure that our gutters were thoroughly cleaned. We were extremely satisfied with their service and would highly recommend. Thank you!

They have cleaned my windows for 3+ years. We recently moved into a new house and just completed renovations. Cleaning the windows was the last piece. They are always on time, professional and do an amazing job. I honestly wondered if all the dust was ever going to come off the screens and they made it happen. I continue to highly recommend them. The people that answer the phones that start the process are also professional and friendly. Thank you.