From J. Taylor.

The Cleaning Authority - Solon
Awful experience. I was charged $637 for a four hour "pre-move in" cleaning, which was more than I was quoted over the phone. Despite specifically asking the cleaners to focus on the cabinets and drawers, these were left uncleaned - see pictures. On top of this, I called twice about being unsatisfied - it is a central number, so I was told someone from the Solon office would call me back immediately. Over a week later and still no one has ever called me back. Satisfaction guarantee listed on their website was not honored. 12/2/22
Reply to below: Why did no one ever call me back? After I called twice? Even after leaving your reply here, you clearly know who I am, yet still haven't returned my call. Your "Satisfaction Guarantee" seems completely made up at this point. Also I asked the cleaning crew (while I was there, before I left) if they thought four hours would be sufficient (and again, I asked to prioritize cabinets and drawers) and they said "yes" and suggested they may not even need that much time. 12/6/22