Anabel's Cleaning Service

I am not happy. First, I booked my cleaning online. Was quoted $490 for the first cleaning with a deep cleaning service. Cleaning Windows and allowing extra for a pet. Seemed, high, but I accepted it. I was quoted that it would be $190 if I booked every 2 weeks with windows and the pet. Ok,I wanted professional cleaning, so I accepted that. I logged on today to change my clean date and saw that they adjusted my rate for a 3 bedroom, 3 bathroom 1700sqft home, tacking an additional $90 for extras!!!! They don't email to explain or even called me to talk to me why they feel my house NEEDS an extra $90 in Extra's. The day of cleaning, I booked for a Saturday morning for the 8am-10am window. AFTER booking they send an email stating to leave a 2 hour window. At 10:35, I finally phoned in because NO ONE showed up in the 2 hour window. Of course, office hours are closed and there is NO ONE to contact, so all you can do is wait. I left a message. Asking them to define what they mean by allowing a 2 hour window. Does that mean I am supposed to allow for 2 additional hours PAST the original window they had me schedule? Finally 2 people show up about 10:45. No apology, just walked in and placed all their chemicals in front of my 2 rambunctious toddlers. THANKS FOR THE SAFETY! Seriously, who sets chemicals on the floor in front of toddlers!?!?! I did get a response for this via email about their lateness - that essentially stated - Sorry they were late, we are out of the office on Saturdays. No explanation about what their idea of a "2 hour Window" meant. Nothing more. We have never met these people before, there was no introduction, nothing until about 15 minutes later when they asked me to show them the 3 bathrooms. They were here and got started, I would say, about 11am. We ran errands and returned about 1pm, still here. Came back around 3pm and they still were here, finishing up. They did clean the fridge, which I did not request, BUT did not clean within the glass cabinets of the entertainment center in the living room. I am trying to figure out what took 4 hours. I have deep cleaned, with the toddlers running around in less time. When we returned they were finishing up the kitchen floor. We watched a quick sweep, followed by a mop and a dry mop to dry faster. After seeing online that they tacked on an additional $90 without explanation for "extra's" They did offer me a $40 discount to bring the price to about $250ish bi-weekly. However that was not the quote they originally gave me. They were planning to just charge me $280 without my authorization if I had not looked online to see if I can change my date. I have cancelled my service. Won't be recommending them.

Anabel’s Cleaning Service is fantastic!!! Their team was extremely thorough and even spent extra time to make sure that the job was completed with a high standard. I was also impressed with how her staff put in a fantastic effort into the “tougher” jobs (specifically the shower) that have been neglected for years. We utilized their service one day before a big family birthday party. This is a stressful time as we get the house presentable and decorated for the party. Having Anabel’s team thoroughly clean our house gave my wife and I time to get all the other festivities in order. I actually hired Anabel’s Cleaning Service without telling my wife. I was at work when she got home that night and she texted me the following: “You are amazing! I can’t believe you had people clean our house! It is such a relief to not have that on my plate!!!” Many thanks to Anabel and her staff!!!

There were two ladies who arrived at my home to provide cleaning services for my bedroom and bathroom. I have Lupus and other chronic health conditions, and I'm in need of some help. The ladies were very friendly, and although I dug deep to retrieve my command of HS Spanish to try to communicate... No bueno! LOL I was able to, with Anabel's willing assistance, explain just what was needed. The pair went right to work and really did a fantastic job. They went above and beyond. I have a fiberglass shower enclosure with glass sliding doors that I had tried everything to get clean to my standard. Anabel's Cleaning Service sent me 2 Ladies to get the job done! I look forward to having them back again!

I never wanted to admit that I couldn’t handle cleaning our home, but after baby #2 came along we quickly realized that time was not on our side. I am SO glad we called Anabel’s! These ladies are incredible. We started with a deep clean because…I have two kids and it’s basically a circus over here. I have never seen my home so clean. They have come each month since and we are never disappointed. They use safe cleaning products, so I am never concerned about my littles crawling all over the floor and they are incredibly responsive if you have specific instructions for a cleaning or a new space to add. I cannot recommend this team enough!

Have had a few cleanings with Anabel's, but so far we are very happy with the service. I was amazed to see them on hands and knees wiping down my floor trim, as it is detailed and collects dust. Additionally, there was some gunk on the in door water and ice dispenser that I could not get off. I even tried to scrape it with a knife, which didn't help. I'm not sure how they got that off of there but it is clean as can be now. It seems they pay attention to detail and I hope this can be maintained moving forward. I'll post again in a few months to let you all know if the quality slips.