From BG Heickman.

Lancaster Craftsmen Builders
I contacted Pete Lancaster about an issue with my recently-purchased Lancaster home. I’d been cooking in the kitchen when one of the two large chandeliers over the kitchen island came crashing down from the ceiling. The culprit: cheap, plastic electrical boxes were used for the heavy chandeliers, and their electrician had over-tightened the screws, which in-turn had broken the plastic tabs retaining the fixture.
I first reached out via email, but was ignored, and finally reached Pete, who confirmed he received the email but there was “nothing he could do about it”. I explained the situation, and Pete stated that since the house was built back in 2015, he had no way of knowing if the chandeliers were original. I pointed out that my home was featured on Lancaster’s website (Barker/Poe Residence) clearly showing the same chandeliers which were improperly installed. Pete looked up the file on my home, and said that Guyton Electric had installed the light fixtures, but it was out of his hands as the home had passed its one year warranty period. I protested that chandeliers falling from the ceiling due to faulty materials was hardly a warranty issue, to which Pete responded that he “has no control over his contractors’ actions” and “this is only the second time in all the years they’ve built houses that Guyton has had a chandelier fall from the ceiling”. Seriously!? This has happened before and you won’t take responsibility?
Aside from the light fixtures and a handful of other items, the house is beautiful and we’re really enjoying it. However, for the high price point of a Lancaster home, I expected more professionalism from the builders rather than feeling brushed off.
We ultimately paid a more reputable Electrician to come out and reinstall metal load-bearing boxes to bring the chandeliers up to code-$140 was all it cost, but apparently it wasn’t worth Lancaster’s time to do the right thing.
Update:
Your response speaks volumes to my review that you reacted unprofessionally to what could universally be described as a glaring safety issue. I would hope that any reputable company would want to be informed when a safety issue like this arises as a result of their craftsmanship in order to improve and ensure it doesn’t happen again. The fact of the matter is that this has happened once before by your own admission, and someone could have been seriously injured had they been seated at the table when the fixture came crashing down.
Your comment that I didn’t ‘pay the Lancaster price’ is nonsensical-I don’t know if you meant you overcharged the first couple or if the home didn’t retain its value prior to my taking ownership. I have nothing to gain from posting this review-as previously mentioned, I already had a local electrician bring the fixtures up to code. I’m simply informing potential buyers that, while Lancaster builds beautiful homes, their customer service after the sale should raise serious concerns should an issue surface. I understand your warranty is only good for the first year of ownership, but I don’t think it’s fair to put an expiration date on safety, nor do I think anyone deserves to be treated with disrespect for bringing it to your attention.