From Matt Frato.

Refined Construction
I live in Greenville and the area got hit hard with the April 2022 hail storm. I knew that I might have a challenge even finding a local reputable contractor to replace the roof and other damage given the sheer number of properties impacted in the general area. My neighbor and I put our heads together and decided to search outside our direct area and came across Refined online in Oshkosh and we were impressed with the significant number of positive reviews, so we reached out and were able to get an appointment impressively quite quickly. The manager, Shawn, was able to review the damage and mentioned he could even work to fit us into their busy schedule rather soon, which I was surprised to hear. He was so pleasant and easy to work with and I was impressed with his lifetime of construction experience through our conversation. He was quite laid back in his approach and the direct opposite of the aggressive salesperson. Shawn met me on a Friday at the end of the business day and said that he would have the estimate to me by that evening and he did! Once it came time for the work to be done, he met the building supply delivery driver at my house early in the morning and had his team members load the shingles packs on the roof right away. I had seen other orders of shingles sit on my neighbors driveways for 2-3 weeks in some cases, so that was comforting to know that I didn't have to worry about the materials potentially disappearing from my driveway some night. The crew did an excellent job with the removal and installation process. Shawn said that if it takes 2 days for the roof to be done, that's OK, since it is not a race and their focus is to do the job properly. They did finish most of the roof in a long day with the crew and sent 2 more workers the second day to wrap the remaining area of work. The workers were careful about cleaning up and finding all the nails on the ground, etc. I know that this is tough work and their crew was super courteous and extremely hard working! The gutter contractor was able to fit us in a few weeks after the roof and in speaking with him, I could quickly tell he was extremely meticulous with his method on how he installs the gutters and downspouts. He really took great pride in his work, so again that was quite nice to see. On the office side, my interaction with Chardae was responsive and helpful. Overall, I'd certainly recommend Refined to others and would use them again. Honestly, I was quite nervous at the start of this process, as I had never been through a roof replacement in my life, but each step of the way they took great steps to make it a smooth process. THANK YOU!!