Refined Construction

I live in Greenville and the area got hit hard with the April 2022 hail storm. I knew that I might have a challenge even finding a local reputable contractor to replace the roof and other damage given the sheer number of properties impacted in the general area. My neighbor and I put our heads together and decided to search outside our direct area and came across Refined online in Oshkosh and we were impressed with the significant number of positive reviews, so we reached out and were able to get an appointment impressively quite quickly. The manager, Shawn, was able to review the damage and mentioned he could even work to fit us into their busy schedule rather soon, which I was surprised to hear. He was so pleasant and easy to work with and I was impressed with his lifetime of construction experience through our conversation. He was quite laid back in his approach and the direct opposite of the aggressive salesperson. Shawn met me on a Friday at the end of the business day and said that he would have the estimate to me by that evening and he did! Once it came time for the work to be done, he met the building supply delivery driver at my house early in the morning and had his team members load the shingles packs on the roof right away. I had seen other orders of shingles sit on my neighbors driveways for 2-3 weeks in some cases, so that was comforting to know that I didn't have to worry about the materials potentially disappearing from my driveway some night. The crew did an excellent job with the removal and installation process. Shawn said that if it takes 2 days for the roof to be done, that's OK, since it is not a race and their focus is to do the job properly. They did finish most of the roof in a long day with the crew and sent 2 more workers the second day to wrap the remaining area of work. The workers were careful about cleaning up and finding all the nails on the ground, etc. I know that this is tough work and their crew was super courteous and extremely hard working! The gutter contractor was able to fit us in a few weeks after the roof and in speaking with him, I could quickly tell he was extremely meticulous with his method on how he installs the gutters and downspouts. He really took great pride in his work, so again that was quite nice to see. On the office side, my interaction with Chardae was responsive and helpful. Overall, I'd certainly recommend Refined to others and would use them again. Honestly, I was quite nervous at the start of this process, as I had never been through a roof replacement in my life, but each step of the way they took great steps to make it a smooth process. THANK YOU!!

We were experiencing a reoccurring leak in the ceiling of our bedroom, and had a heck of a time getting anyone to call us back or follow up with us after coming out to take a look at the issue. The folks at Refined Construction were the most communicative and responsive of any company I've ever worked with. Throughout what was a multi-visit problem/diagnosis/repair scenario, everyone we worked with remained kind, courteous, and professional. Chardae is an absolute delight of a human being, working diligently to help coordinate the repairs, and ensure we were always in the know with frequent status updates and regular follow-up. As someone who greatly prefers written communication vs. phone calls, I so appreciated the ability to reach out and get updates via email. The repairs were completed in a timely fashion, and we got a full run-down of the what was ultimately causing the leaks. We were charged a very fair price for the work that was done. I would not hesitate to call them again should we ever be in need of roofing or other relevant services. I would truly give them 10 stars if I could!

Impressive, reliable, and trustworthy. Here's why. The contractor was on time for the initial meeting, was courteous, and communicated as a professional. The contractor evaluated current site conditions and offered solutions. I did not feel pressured, but rather, respected. The contractor's proposal was transparent and the terms are upfront. I thought the cost for the type of project, as well the materials selected, was fair and provided better than market value. Leading up to the day the project was going to start the office personnel were in contact with me to ensure our timelines aligned. The crew that showed up was professional, and had an excellent work ethic. I believe they completed a quality job. The crew takes a lot of pride in their craft and does it very well. The crew left the jobsite cleaner than it was when they first arrived. As a busy construction professional myself, my experience with this firm was overall very positive. They are responsible, respectful, fair, and honest. They "did what they said they were going to do." The entire operation was efficient.

Woah, we are blown away by the exceptional service we received from Refined Construction Service! As a Realtor, I work with roofing contractors frequently and I must say, this team exceeded our expectations from start to finish during our roof replacement project. Their communication was top-notch, from the initial estimate to the final walkthrough after project completion their attention to detail is unsurpassed! Thanks again for a job well done! We felt like a priority to these guys and that is something SO hard to find anymore in the world of contractors! I highly recommend this team to any Realtor needing a referral for a trustworthy, competent, timely roofing contractor and anyone looking for any type of roof repair. These guys are the best in the business for sure!

Refined Construction was very easy to work with and did great work. No trying to upsell me or fancy sales tricks, just honest straight forward roof and gutter replacement. They were responsive throughout the entire process. Shawn came out for a quotation and day of the re-roof. Chardae in the office was excellent from start to finish. There was one item on the quotation I and Refined missed, but we had discussed. It was a small job and Shawn completed the work without making an issue of it. The roofing crew did a very nice job and cleanup. Refined subcontracted the gutters with someone who did high quality work. I spoke with the gutter contractor owner before and after the job and he was excellent as well. My gutters and downspouts now look better than the original.