From Dennis Y..
Surface Shield Roofing Company
Though I have seen the company's ad in the daily print over the years, i never thought of using them as i THOUGHT there were other just as good roofing companies available. I first got a hold of Surface Shield Roofing Company in mid October '12, as they were recommended by one of the solar pv companies I had contacted and met to provide us with an estimate. Zach Gregory, scheduled an in-person meeting to provide an estimate, and guess what --he came even earlier than expected on that date ! When do you see that happen? He provided us with a written estimate by email within a short time. Through the several weeks, we were going back and forth with another very established company that had another type of coating deciding which type to put on our rooftops? (acrylic vs. the silicone coating that Surface Shield exclusively uses), During this time, Zach would periodically (not to a point at all of pestering us) email us if we had come to any sort of decision on the roofing. Anyway, we finally decided on Surface Shield to do our roofing as we thought the newer roof coating material (silicone) was the 'right' decision (as we even looked at another 3rd party's roofing website, whose conclusions stated that as they use both types, (acrylic and silicone) that silicone coatings have held up all right so far in Hawaii's weather in the years it's been available. Zach had explained that the lower roof top had sustained damage over the years (asphalt and gravel type) , and promptly provided me with phone and email updates which I approved to proceed with the repairs. As they started removing part of the roofing on Martin Luther King Day in January, they uncovered even more damage, and which Zach promptly left me with a voice mail saying that more carpentry work would need to be done... again, I provided him with a response to go ahead. When we would come home from work, whatever equipment materials they had been using that day were ALWAYS stacked/put aside in the yard with care, and not just lying around and looking abandoned. Now that the work had been completed a couple of days ago, though delayed due to several days of rain outs/wet weather, the work they performed looks wonderful! The carpentry repair work was nicely done, with good workmanship qualities.The roof coating is thickly applied and also looks great! Our reaction is ---Wow! We really felt the trust this company provided us, especially with Zach, and that we weren't being shoved 'additional' work that wasn't necessary just to increase their revenue profit. His commitment to customer service I would have to rate as an "A+" ! His emails would always start off with "Aloha, Mr. .... " which I thought showed a lot of respect for the customer! The other roofing company, I felt like wanting to go though the phone and 'slap their heads', as it was like one person wasn't relaying info to the other person, and the other person was too busy, and not return my emails or calls promptly. It was crazy and I was glad that firm (though well established) didn't get our work. Have Surface Shield Roofing on your mandatory short list of roofing contractors to choose from in Hawaii. They had provided in their written estimate of their current Certificate of Liability insurance coverage, and even mentioned the do's and don'ts of what to expect from a roofing contractor and to how about checking for proper licensing, etc. They provide the maximum allowable labor guarantee in the State of Hawaii against no leaks - 7 years, and the roof coating manufacturer's (Gacosil) warranty is 50 years! Surface Shield Roofing Company, this 5 star review is for Shon and Zach Gregory and your honest and hard working employees.. Customer Service is an important part of doing business, and like what I told Zach when he first came for the estimate... I thanked him for his promptness as no homeowner wants to wait longer than they have to...as we the clients/customers also have other things to do! Yes, I will recommend them to friends/relatives, whoever I hear is talking about getting roofing estimates... [In closing (doing fist pump motion!)] !! ---------------- update: 12.9.14 check out their new video on www.youtube.com for surface shield roofing's "Meet the CEO of...". In the video, I give a little testimonial about my experience when I used them.
