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Top 10 Flooring Near Crystal Lake, Illinois

Area Flooring & Tile, Inc.
Ridgefield Flooring
Knight's Floor Sanding

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From Makayla South.

Area Flooring & Tile, Inc.
Area Flooring & Tile, Inc.
The owner underbid my countertops order, it was a very delayed process, but the third party supplier who ended up installing the new countertops were great. I really liked the nice workers who had to improvise after this nonsense I’m about to explain went down. After I tried to get a breakdown in pricing, the owner couldn’t supply how he came up with the final invoice pricing. Super unprofessional and unproductive phones calls each time I had to reach out for any type of communication.... I still never got answers because, honestly, the owner didn’t understand how to come up with the third party suppliers pricing with his mark-up. There are many other CL stores with much better customer service than this place. Lifeproof flooring at Home Depot is amazing by the way. Unfortunately I tried to contact this company many, many times... not once could Agatha answer questions about the process. Doug was basically unreachable throughout the process as well. He told my boyfriend and his supervisor Paul (who was working as a contractor) there would be 3 new brackets that cost $100 each... that’s why the original verbal quote was increased $400. After completion, I finally talked to Doug who, in this phone call, just boasted about how he is worth “$80/hour” and was upset when he had to spend time on his clients (me) project when the 3 $100 brackets weren’t brought over by the other marble works countertop company. They ended up using the previous brackets I had from the former countertops,and just two of them by the way. So why didn’t I get a discount from the original price when the brackets that we’re supposedly included weren’t? Definitely got ripped off by the struggling owners. Miscommunication is this sorry companies normal business practice....
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