From Nicole Sana.
Luna Flooring Gallery
LUNE-Y-TUNE COMPANY!!!!
8-30-14 placed order with Luna, scheduled 9-3-14 delivery date for hardwood floor for 9-8-14 installation and carpet installation for same date.
9-2-14 Luna calls, material not in. Reschedule for 9-6-14 between 2-5pm when my 17yr. old son would be home. Explained that would be only acceptable time.
9-6-14 Luna delivers 9 boxes material at 7:45am when only my 13 yr. old daughter is home!!!!!
9-8-14 1st installation date: Installers arrive and DEMO existing carpet. Once hardwood boxes are opened we find the material is 70% 12-14" pieces, damaged and defective.
9-10-14 Luna picks up defective material, 2nd installation date is scheduled for 9-17-14. Carpet installation has to be cancelled for today as well.
9-16-14 Luna delivers 3 boxes of hardwood flooring
9-17-14 2nd Installation date: While waiting for installers scheduled to be here between 12-2pm, I call Luna to either get credit for 6 boxes as cost of job must be based on amount of material needed or they are short boxes. Customer service cannot put together that 1 box=28sq. ft. and job is 302 sq. ft. so 3x28=84sq. ft. of material won't be enough. Manager states she need to wait for installers. Installers call and assure me they will be to my home by 3:30pm. Installers arrive at 5pm not wanting to begin the job. I show them the material, they concur...not enough. Installers call manager. Manager calls me to say, there's not enough material. LUNE-Y-TUNE COMPANY!!!
9-18-14 Luna calls to confirm carpet installation. I have to explain to THEM that carpet cannot be laid until hardwood is installed. No other calls regarding hardwood floor.
9-19-14 No calls from Luna regarding hardwood floor material/installation. I call company but they don't know when material will be in.
9-23-14 Luna calls to schedule delivery/installation dates. 9-30-14 hardwood to be delivered-requested am delivery. 10-1-14 hardwood installation for am, carpet for pm.
9-30-14 Luna calls stating delivery will be between 12-4pm! I called Luna back and explained AGAIN that I was leaving by 12:30pm and it needed to be delivered by then. They confirm delivery will arrive before 12pm. Delivery arrived at 12:15pm, I inspected boxes before accepting, but this made me late for my appointment. Later I get a call confirming installation for 10-2-14. DID YOU CATCH THAT? Look above, what date did I schedule? So I call customer service and they cannot tell me what they have on their schedule and that it might be a "glitch" but that I would get a call tomorrow (installation date) when that department was in.
10-1-14 Luna call re: carpet installation for today, but no mention of hardwood installation. I call Luna and am told hardwood installation would be between 9-11am. Hardwood installers did not arrive until 10am. Carpet was scheduled for 1pm but got confirmation that they would be here between 11-1pm. DID YOU CATCH THAT? How was THAT going to happen? Anyway, INSTALLERS notify me that there is not enough material as floor must be laid on a DIAGONAL. These are the 3rd installers in my home plus the sales person and this is the first they realize this and that more material is needed????
Carpet installers are on their way....haha. LUNA did not inform them that job was a no-go so they can't lay the carpet.
COUNT HOW MANY DAYS OFF OF WORK I HAVE TAKEN:
1. Delivery of material
2. Installation date 9-8-14
3. Defective material pickup
4. Delivery of material (only 3 boxes)
5. Installation date 9-17-14 for hardwood
6. Installation date of 9-18-14 for carpet
7. Delivery of material (additional 6 boxes) 9-30-14
8. Installation date 10-1-14
9. Delivery of additional material for diagonal
10. 4th Installation date
#9 and #10 are not happening
AND THERE'S STILL NOT ENOUGH MATERIAL AND THE JOB ISN'T DONE!!!
