Wind River Environmental

*This business contacted me after I posted this (originally) one-star review. They have credited me $150 off of my bill for my trouble, which I appreciate and have amended my star-rating and removed some of the saltier parts of my original review as a result. While the actual septic service was totally fine, poor internal communications at this business left me hanging out to dry unnecessarily for over a week after damages to my yard. Employee training and prioritizing customer care needs improvement. *Original review: I was home on Monday when the driver arrived and I spoke with him to ask if he needed any assistance navigating the round-about in front of my home. He said no, it was no problem for him. I went back into my house and he proceeded to drive his pump truck off of my driveway into my recently graded drainage ditch and beyond into my yard, leaving a huge muddy mess behind. Incredibly the driver never bothered to tell me that this had happened or ask what I'd like to to about it. He just pumped the tank and left leaving me to discover the damage when I came outside. I called WWE on Tuesday to report the damage to my yard feeling that I'd be content for them to credit a reasonable amount of money off of my bill to have it fixed or to let them return and repair the damaged area themselves. I never got the chance to have that conversation. I was told by an out-of-state representative that they would submit a ticket to my local Montpelier-based office and someone from there would get in touch with me within 24 hours. After 48 hours and no call back I called again and was told my issue would be escalated to senior management in Montpelier who would call me back promptly. Nope. Still crickets after another 48 hours. It's been over 5 business days since this incident and no one from this company has made any attempt whatsoever to call me back, to follow up, or make this right. Hence this review. *I was finally called back exactly one week after the incident.

I called Wind River for an emergency septic pump on a Friday morning. The woman on the phone was so kind and helpful and talked me through the process very thoroughly. She assured me I'd receive a text message within 30 minutes with a technician arrival time. The text said they would arrive in 15 minutes! Within only an hour of placing the call, Tim W arrived to pump the tank. He was friendly and professional and make quick work of the job. He even took the time to explain how the tank functions, answer my questions, and recommended additional services I might be interested in. I never thought I would have an amazing experience having my septic pumped but Wind River made that happen. I highly recommend their services and will surely use them again. Thank you!

Bruce from Wind River arrived well after business hours (about 7 PM) on May 14 to service the drains in our septic system another tech had pumped out the system earlier that same day. While clearly having had a very long day - with yet another stop to make before he could go home - Bruce was extremely pleasant, professional and respectful. After blowing out the drains, he clearly explained the issues with our very old septic system and how to address them. These days, it’s difficult to find workers who not only know and care about what they are doing for their customers, but do their jobs efficiently, professionally and in a friendly manner. Wind River is very fortunate to have such an exemplary employee as Bruce.

Found them via Google and specifically chose them because of their high ratings and ability to schedule online. Note to other septic companies: millennials have houses now and we don’t like to call people on the phone, especially when we have to schedule unpleasant maintenance tasks like this. Wind River let me schedule and pay online and they sent texts when they were en route, arrived, and completed. Tim was excellent and arrived first thing in the morning (a huge plus since I’m an early bird and work from home), got the job done quickly, and was super courteous. I won’t use any other company from now on.

Wind River sent Royce Masten out to provide same/day emergency service on our septic system. The evening before, we saw that water was not draining and we had water in our basement. We were unable to run water or flush toilets. When we looked in the septic tank, we saw that it was full and the filter was clogged. Royce arrived early in the day. He was professional, courteous, and efficient. He was also a good teacher, giving us some good tips on how to maintain our system to try to prevent future problems. Problem solved leaving two very happy customers! Thank you, Royce and Wind River!