Fuller Septic Services

I had been in contact with Gerri from the office on 3 separate occasions for scheduling and to be sure we had everything figured out. I was initially quoted $325 for a 1000 gal tank then she called back to let me know I had a 1500 gal tank and that it would be more, I completely understood. I explicitly asked multiple times how much it would be for them to dig up the tank since I had no idea where it was I was told $395 bit she had a $20 off coupon she would give me I told her that k you and expressed how awesome that was. Once Brian the general manager arrived he already wasn't great to deal with. He asked me where my tank was because the map that the county has on file was terrible. He then started to question why I was having my tank pumped and it seemed like he was trying to talk me out of it because he kept saying if I wasn't having issues with my plumbing he didn't know why I was having it pumped. I told him that I have no record of the previous owners having it pumped and that was a family of six and the tank was put in, in 2001.He was frustrated that the lid wasn't dug up then he started talking price and was saying they may charge more because the ground was so dry and hard. He told me the price was $455 for a 1500 gal tank that the lifld wasn't dug up on. I questioned that since I was told $395 over the phone. He then walked away and called the office basically told me I was lying because she (Gerri) has worked there for years and doesn't make mistakes. I didn't even say I wouldn't pay more just questioned why I was quoted different he argued even more and told me he wasn't doing extra work for less money. I told him I would have them do the job then, he then told me I was going to be charged $100 for having them come out and not doing the job. I had to tell him to leave my property because he just wanted to keep arguing with me.

I called to have my septic system pumped after noticing draining problems in my mobile home..this company was prompt and helpful and answered all my questions, the guys that showed up were professional and no matter how much I bugged them with questions they always gave me a answer and had smiles on their faces.. I will always use this company and I suggest if you want great service at a great price you can't go wrong..give them a call..

Thank you! I called for service and spoke with a representative who was friendly and helpful. Although we had to reschedule because a driver was out ill, she rearranged the schedule and got us serviced the day after (today). The person who pumped our tank was also a very nice guy. Our experience was pleasant from start to finish.

I always try to shop local and give small business my money whenever possible. Called to schedule a maintenance service on my septic tank. As a first time customer I was impressed with the scheduling service. At today’s appointment, however, I was not very impressed. The service tech showed up to the house and walked around to the side. He then sat in his truck for a few minutes before leaving. He called me about 15-20 minutes after leaving telling me that he couldn’t find access to the back yard. No sweat! There’s a gate right on the side of the fence. He then decided to be rude to me on the phone. He was very short, sternly talking to me like I was a kindergartner. He said that they might be able to reschedule me. It was almost to the point of berating. No worries there, I called the office up and cancelled to go with a larger company out of Grand Rapids who has good Google ratings. I can see why their ratings are so low. Save yourself the heartburn and just go with Plummers. These guys have enough business that they can be rude to first time customers.

Arrived on time and the driver was very helpful. Our tanks were beyond full, toilet paper is not your friend! He worked very hard to break everything up and get them emptied. Three years is too long with teen girls in the house! We will use them again!!