Brookens Construction

Highly highly recommend Brookens Construction. There are SO many reasons, so I’ll try to categorize them. COMMUNICATION WAS EXCELLENT. 1. When Chuck first came to evaluate our damage, he provided details of every single possible step. He even met with our insurance inspector to walk that person through our damage. He was also available with any questions pertaining to the claim process. Chuck has an easy, non salesman quality that grabs your trust in the first minute. This job seems like a perfect role for him and it is obvious he takes complete ownership and pride in doing it extremely well. 1A. He handed me over to Megan (from the main office). She made sure I knew what the next steps were, let me call and discuss anything that was fuzzy to me multiple times, and then emailed everything to me using Docusign software (LOVE LOVE LOVE the ease of this!!!). Once complete, she gave me a tentative schedule date and followed up to narrow and solidify that date once the weather had warmed up to ensure a proper installation. Her hand off was to Trae, the onsite manager for the day of roof install date. 1B. The job start time was 7 AM. The crew was at my house ready to work at 6:30, prepping dumpster placement. Trae was in my driveway before 7 and he explained to me that because there was possible rain in the afternoon, they scheduled two crews to make sure my roof install and all clean up would be done at the highest level of QUALITY. To me, on something like a roof, quality MUST be number one. Trae also walked me through the steps of what id be seeing as they worked. This particular crew had worked together for seven years and so he told me they would be very efficient - but would do fantastic work. Trae was 100% right and when the job was finished (about five hours with 100% great clean up), Trae walked the whole house with me and answered my many questions and asked multiple times if I needed anything. Even after we were done, when I asked for some pictures, he happily provided them to me. Trae is exactly the kind of “put your mind at ease” person you hope to interact with on such an important job. Megan will also be handling the backend communication with my insurance company to work through the certificate of completion, remaining funds releases, etc. Soooo stress relieving !!!! 1C. The crew chief (I do not recall his name but believe it started with a J) did an amazing job ensuring everyone was focused on a task and it was clear his team had the utmost respect for him and he for them. I saw him teaching others and people on his team teaching one another - it’s an excellent sign of a strong group. Overall, my wife and I couldn’t have been more pleased. The leadership over these four people - and really the entire crew who worked on my house - should take the time to thank them for creating a lifelong customer and someone who will DEFINITELY recommend them to anyone I know. THANK YOU ALL SO MUCH !! Josh and Karla Leggett

There were so many contractors knocking at my door after the hail storm, who do you choose? I saw an ad for Brookens on Facebook and it was a really nice, honest ad, so I contacted them. From the minute Alex called me back, I knew I was in good hands. Alex inspected the roof and then met my insurance adjuster at the house to go over their findings. Alex handled everything between Brookens and my insurance. It couldn't have gone any smoother. Brookens stayed in constant contact with me, updating me on when the roof install would start. The gals in the office are very nice and thorough and explained the process to me from start to finish. On the day of install, Phil, the Project Manager, talked to me and explained how the day was going to go. They were very cautious about the plants I had around my house. The crew started promptly and got to work! I stopped at home later in the day and I'll admit, my yard looked rough - but that is normal when you get a new roof. I ran some errands and when I got home an hour later, my yard was spotless! Actually, it looked even better than before the roof started! My crew did an amazing job getting the house and garage roof torn off, put on, and cleaning up all the debris. I couldn't have asked for a better experience with Brookens Construction! Thanks for everyone's help with this process. I highly recommend!

I recently had the pleasure of working with Brookens to re-roof my house, and I couldn't be more pleased with the results. From start to finish, the entire process was exceptionally smooth and hassle-free. Firstly, the team was incredibly professional and knowledgeable. They thoroughly assessed the condition of my roof and provided clear recommendations tailored to my needs. They took the time to explain the various options available to me, making sure I understood each step of the process. Once the work began, I was impressed by their efficiency and attention to detail. The crew arrived promptly each day and worked diligently to complete the project on time. They maintained a tidy work area and ensured minimal disruption to my daily routine. The quality of the workmanship was outstanding. The new roof looks fantastic and is clearly built to last. I have already noticed a significant improvement in the insulation and overall comfort of my home. Throughout the entire project, communication was excellent. The team at Brookens kept me informed of progress and addressed any concerns I had promptly and courteously. I wholeheartedly recommend [Brookens Construction for anyone seeking roofing services. They exceeded my expectations in every aspect, delivering a smooth and exceptional experience from start to finish.

The Brooken's Team was absolutely fantastic to work with! From start to finish, they exceeded all my expectations. Jon, in particular, went above and beyond to ensure everything was to my liking. When my insurance team claimed my roof was fine after hail damage, Jon's expertise proved otherwise. He advocated for my home's best interest and guided me through every step of the process. Jon even took the time to find shingles that perfectly matched my preferences. The Brookens office team effortlessly handled all insurance-related tasks and questions, making the entire process smooth and stress-free. They were incredibly accommodating to my schedule, which I greatly appreciated. During the installation, project manager John and his team were exceptional. Despite the scorching 93-degree heat, they worked tirelessly to complete the project in just one day. Their dedication and respect for my property did not go unnoticed. They ensured that my property was left in pristine condition, just as they found it. I couldn't be happier with the final result - my new roof looks amazing! The service provided by The Brooken's Team turned what could have been a tedious ordeal into a painless and satisfying experience. I highly recommend them to anyone in need of roofing services.

We are very happy with the choice that we made to go with Brookens Construction to do our roof. This company has gone out of their way to make sure that we were apprised of all that was going to be done during the process. Will Knight got us off to a great start as the Sales Rep. He was very patient and informative when answering any and all questions that we had. Brian McGuire was our Field Rep. He came out and did all of the assessments and took pictures of any concerns he had. It was all well documented. Megan Halverson, the Office Coordinator, was so nice to talk with on the phone and did a great job of setting up our appointment date and also being able to change the date when the weather did not cooperate. Finally, we want to recognize Ernie Palacios, our Project Manager, and his crew. They did an awesome job of installing our new roof and did a great job of trying to protect our many plantings that are close to our house. It was not any easy job trying to do this. Their clean-up was greatly appreciated, too. We whole heartedly recommend Brookens to anyone who needs a new roof. We are looking forward to the installation of our new gutters, downspouts, and gutter guards. Thanks for a GREAT EXPERIENCE Brookens!