ARC Contracting

I must start by saying we only needed our upper roof replaced NOT the entire roof. Our quote was for $10,000. We signed the contract the third week on September of 2022. We were told it would take about three weeks to get a crew and materials together, so the ETA was mid October. They finally arrived to drop off materials the END of October. My husband was very specific about WHERE to drop the pallet of supplies when we were setting up everything. He instructed our salesman to have the crew put the pallet on the lawn as to avoid any issues with our ability to get in and out of the garage and the driveway. When the day came to deliver supplies, they dropped the supply pallet in the DRIVEWAY! It's placement made it difficult for me to maneuver my way out of my garage. My husband immediately called our salesman (can't remember his name) and requested that the pallet be relocated to the lawn as previously instructed. Our request was flat out ignored! Supsequently, I ended up making contact with the passenger door of my car and the pallet. Now I have a nice dent in my door! October came and went and no one called or contacted us much less showed up to do the work I paid for, by this time they cashed my insurance check. So after a few different phone calls to a couple different people, I spoke to Ryan the third week in November. He flat out told me that because my roof was a "small" job it was postponed and larger jobs were their priority. I couldn't believe he actually had the nerve to tell me that! Eventually, after Thanksgiving a crew showed up and my upper roof was replaced. I ended up having to have my insurance adjuster cut and additional check because there was an additional layer that needed to be removed. So when all was said and done they made over $11,000 on our job. I ended up owing $500 out of my pocket, essentially this was my deductible. I'm a first time home owner and was uncertain of how the whole insurance thing worked. So rather than spend what little we have in savings, I sent an email stating that I would send $50 every month until the balance was paid. Let me tell you, they will cash my check every month and then HOUND me about the balance. At one point, they tried to say I still owed $400. After I did a little homework, I realized they were cashing my checks but they weren't subtracting my payment from my balance! I had to send a rather curt email with check numbers and dates the checks were cashed and insisted they review my account and adjust my balance accordingly! I hope the owner sees this review! I work in customer service and I certainly don't treat my customers like this! I'm to the point of calling the BBB. Not impressed!!

We had an amazing experience with ARC contracting, specifically with Nick Dunst. It started out with our neighbor having ARC come out to check to see if there was hail damage. I asked if he had time to do ours after and he agreed. He did a thorough job taking pics for insurance and getting a much loved ball down for my daughter. Even though it was a very busy time, Nick did a great job communicating with us and telling us the next steps with insurance company . He fought for us and communicated with the insurance company (which I’m guessing was a pain because I also communicated with insurance people, and their first response is typically to deny) get the work done we needed from hail damage. When it was time to get the work done it was 100 degrees outside and ARC and their team made sure it was safe to continue to run the AC as we have beloved rabbits and a toddler. They cleaned up as best they could and communicated very well throughout if there were changes. Quality work was done and we are very happy . Recently, we had some condensation on our attic door and Nick came out promptly to make sure it was nothing to do with roof. He climbed into the attic in frigid temps to check things out and let us know steps we could take but never pushed us to spend more $$ on things we didn’t need. Also, he was nice enough to be careful with the rabbits that free roam In our house as they were running by his legs to check him out. He was very polite and pet them and made sure to not step on them. Also, I appreciated having a stand up guy that saves rabbits in his free time and loves his family… doing work for us because I fully trusted him coming into our house. I would recommend ARC to anyone in our area!

We were hit by a hail storm in April of 2022 and chose ARC because several of our neighbors had them do the roof and siding and they seemed to do an excellent job. We worked with Nick Dunst to get everything inspected and he went above and beyond for us. Nick thoroughly inspected our property and reviewed our claim to make sure that the insurance company was paying for all of the damage that they should be. Nick obviously knows what he is doing as he identified many line items on our claim that were either undervalued, or omitted entirely by our insurer. He then worked closely with the claims team to fight for appropriate compensation for all of the damage, even if he was not going to be the one doing the work. Nick advocated for our bets interests and once all of the insurance estimates matched the quote that ARC supplied the work order was quickly started and within a couple of weeks we had a new roof and gutters. We don't have a small house and the crew replaced the roof in a single day. The guys were incredibly hard working, spending over 16 hours on our property to make sure everything was done correctly. The next day the work was inspected and yard cleaned thoroughly of debris. A few weeks later they replaced our siding with a color that matched the current siding perfectly (we only had damage on 2 sides of the house). Again the crew exceeded expectations and left the house and property better than they found it. ARC followed up with both me and my wife several times to make sure that we were satisfied with the work that was performed. I highly recommend using ARC and when another hail storm inevitably hits our house in a couple of years, they will have my business again.

We began working with ARC in August 2023 when our chimney flashing had caused us some issues. We had an insurance contractor essentially blow us off and say it would be an easy fix, don’t file a claim. We originally had Nick Dunst and ARC come to give us an estimate on our chimney flashing, we were advised that our home had severe hail damage, caused by the same storm that causing the flashing leakage. Within days of Nick coming to our home, we had a write up of all damages to show our insurance company. We filed a new claim, had documentation and an advocate on our side. We started the process of getting new siding and a new roof. During this process we had many obstacles to overcome through this process but I am certainly glad we stuck things out. The two jobs were completed on our home in April 2024. We couldn’t be happier with the work or the crews that completed our work. Even after the work was done, that didn’t stop Nick and ARC from helping us navigate our insurance claim and advocate for our benefit. We would not have had such an easy experience if it had not been for Nicks expertise. It was nicks nature to help/advocate and care. He helped numerous times when we had questions or concerns. Nick was always willing to help. We went as far as referring Nick to our family who had similar issues following an additional storm. There are not enough good things to say about this company and I would always be pro “ARC” even in the future. Our home was definitely safe with the company. We can’t wait to utilize you in the future. Molly Pulkownik and Bennett Nowak

I had ARC Contracting previously replace all of my windows in 2019 and was happy with their service so I decided to reach out again for my exterior project needs. ARC Contracting did a wonderful job with my house refacing project! They were incredibly friendly, upfront, and responsive starting with Ben from the sales consultant team. He was able to help me figure out my siding needs. I had ARC replace my siding on my second floor as well as all of my gutters/fascia and trimming around my windows to color match my detached garage. I was also able to have them replace my exterior doors with new doors I purchased through a different company. ARC kept me informed and checked in on me during the entire project. Both the siding team and gutter/fascia/trimming team did excellent jobs. They were very detailed, polite, and communicative to ensure that my expectations for the project were met. Any questions or concerns I had during the project were answered promptly. Both teams were very fast and efficient. The gutter/fascia/trimming team made sure that the downspouts came down exactly where I needed them and at the length I wanted. I wish I could remember everyone's names from the two teams to give them a shout out in the review. Mike and Josh both did a great job on replacing my old doors. The new doors look and function great! They were both friendly and my mom and I enjoyed chatting with them while they were working on the doorways. Overall, I definitely recommend ARC for any project needs.