Aurum Contracting

I engaged Aurum Contracting to reshingle my one story home. They were competing with several other contractors, all of whom came to my home on different days to inspect the exterior and interior of the roof, and then subsequently submit a bid. I required the bids to include certain line items to ensure that all matters were identified and contractually required. Aurum, like the other contractors, complied and delivered their bid in good time. That enabled me to whittle the bids down to three finalist competitors, who were asked to rebid a little over a month later to ensure all industry materials price increases were reflected in their final bid. Aurum's willingness to engage in my process spoke well of their customer service and collaborative engagement. Among the competing contractors, Aurum's price was fair, to my preference, and they were also willing to add into the service contract stipulations that guaranteed the work would start and end within a specific period. Hence I engaged Aurum. The work was scheduled within the contractual period, but it actually began earlier to take advantage of good weather. There were some notification and coordination difficties, so I would suggest to all that notifications and confirmations be clearly specified in the contract, though, in my case, the difficulties were not of serious natures. The materials for the work were delivered a few days before the work was to begin, but the misplacement of the materials required the delivery team to return and move them to a location not blocking exit from our garage. This was one of the coordination difficulties that was unfortunate but easily resolved. The work team arrived as scheduled and completed the work in one day. They were careful, diligent, and polite. The work was very satisfactory. The cleanup afterwards required a second visit the day after to remove all the nails that, as a matter of course, fell into the lawn, but given that they completed the work when evening began and the darkness made the work more difficult, this, too, was a minor issue. The only issue that I found to be rather irksome was the length of time it took for the Aurum administrative personnel to mail me the GAF "Golden Pledge" (which, by the way, is definitely something you will want as it is transferable to potential buyers of your home and thus a purchase incentive) and the Aurum Roofing Limited Workmanship Warranty. It took several phone calls and at one point I was seriously considering visiting their office to demand immediate provision, but the material arrived in the next day's mail. The above is provided in an attempt to be reasonably disclosive and useful. Overall, I would certainly recommend Aurum as a trustworthy, collaborative, and fair contractor whose work is well executed, without substantial difficulty, and reasonably priced.

I am typically not a review writing guy. I had to give a review after my recent experience with Aurum Contracting. Aurum Contracting is a breath of fresh air. They are everything most other contractors are not. Throughout the entire process of getting a new roof and gutters this company was professional, responsive and so easy to work with. Aaron and Rich are stand up guys with a “can do” attitude. A recent hail storm caused damage to our property. Aurum came to our house the same day we contacted them. Aurum met with our insurance adjuster and made the process incredibly easy for us. The Aurum crew were very professional and worked efficiently, quickly and were courteous to us. They arrived a little after 7 AM and by 6:30 PM they did a complete tear off and installed an awesome looking new roof. I didn’t think that was possible. Several of my neighbors stopped by to watch the process and others texted me. They all were impressed with the quality and speed of the work. They covered all of our plants, bushes and A/C compressor. They picked up throughout the day and seemed very organized. The crew paid particular attention to nails and used heavy duty magnets to pick up any thing on the ground. It’s simple. Give Aurum Contracting your business. This company is locally owned by a veteran. They are honest and have integrity. Unfortunately, that is rare these days. I learned Aurum is a Latin word for gold. I think that is a fitting company name as my experience was the gold standard. I highly recommend Aurum Contracting.

Aurum Contracting replaced the roof and the siding on our house. We had gotten quotes from a number of contractors but Aurum stood out for a couple of reasons. First, their quoted price was very reasonable. They itemized the proposal and did not try to upsell anything. Second, Aurum listened to what we wanted and answered all of our questions. Never was there a high pressure sales pitch. Aaron and his group really took the time to hear us out and crafted a effective plan to address our roof and siding replacement needs. They worked with our insurance company to make certain that the hail damage to our home was covered. This was done in a matter-of-fact way. There was nothing adversarial or aggressive- Aaron is a real professional. Once the crews started working, it was clear that they knew their craft well. Because we live in an older home with its share of quirks, small issues arose. These were dealt with by Aurum in a very effect manner. They found solid solutions at a cost savings. Throughout the process, Aaron was very responsive to our questions and never hesitated to stop out and assess how the projects were progressing. Since the completion of the project we have had countless compliments on our home- thanks to Aurum. I am certain that when we next need work done on our home, we will be calling Aurum.

**Work completed by the end of October. Repairs were made and mistakes were corrected. Aaron from Aurum met with us to discuss our complaints, was apologetic and made sure the work was to our satisfaction. It has been over a year and our work is still not done. Roof and gutter completed. Roofers smoked and opened beers on my property. Left cigarette butts and Bottle tops in our yard. They broke our patio umbrella, left huge tire gouges in our front yard and I’m still finding nails in my yard a year and half later. The gutters were installed by workers who were professional but had no idea what was expected of them or the job they were to do. I had to tell them what they were replacing. Painters showed up on a day below 32 degrees with the lowest quality Sherwin Williams paint and planned on painting with out any prep work on our dormers that haven’t been painted in over 20 years. They spoke no English and again has no idea what they were to do. Here we are a year later with rotted wood still on our front porch that was to have been replaced before the gutters were to be installed and our dormers not painted. Promises that work was to be done in a week from the owner have turned into us still waiting a month later and the weather won’t be waiting for them any time soon. Based on the company’s reputation I expected high quality work with high quality materials. I did not expect to run interference between the sales man and the contracted employees. I felt workers were sent to our house with no supervision or quality control. I would not recommend or rehire them for any job.

Our home got storm damage back in June 2023 and our neighbor recommended Jeff Bergman and Aurum contracting because they had helped his mother get her roof, siding, and gutters approved for replacement. Jeff came over and inspected our home for damages and after doing a full inspection, he advised us to file an insurance claim. Jeff met the adjuster when he came out so they could go over the damages together and he was able to get us approved for a brand new roof (we have solar panels), gutters & gutters guards. They had only approved replacing the aluminum cladding on our front bow window. Jeff and the aurum insurance team fought the insurance company for full replacement and finally got us approved for a full replacement Pella bow window to be installed. All of the installers did a fantastic. job and did amazing clean up when they were done. Working with Jeff & Aurum contracting was a pleasant experience and I would highly recommend them to anyone. Thank you to the entire Aurum team for all you did to make our home even better than it was before the storm.