Ridge Top Exteriors

I bought a hipster nonsense faux Victorian fixer upper. The roof had blisters, holes at gables, squirrel damage , patches, chimney flashing separation, discoloration, loose granules, no soffit ventilation to speak of. I could go on. A good buddy of mine recommended these folks after having his own roof replaced. I spoke to and had estimates from other companies and they seemed all equally bad (Suspicious sounding salesmen regurgitating jargon , meaningless warranties extending past my statistically probable life span.) All the estimates were priced the same... which made it easy. It became a question of, who do I distrust the least? These people have the numbers. They do a lot of roofs. You don't want some small outfit to come tear off your house and never come back(it happens). Nate, my salesmen was not the most technically proficient but he was very accurate and fast with communication. He conveyed accurate estimates, timelines, If he didn't know the answer to something he found out for me fast. At a couple points I added to the scope of work beyond just a roof. I changed shingle color at the last minute with ease as well. GAF offers 24 colors, all of them boring. Nate handled conveying price and itemized estimates quickly. In the end it was: Single layer roof tare off $19,900 GAF Timberline HDZ roof GAF Ridge vents $3,680 GAF Intake vents Aluminum gutters $2,000 24k for a roof doesn't sound great but every one in the trades who comes to my house to do work laughs at first then they do some quick napkin math in their head and then they say yeah sounds right. The roof was huge. Super fun 12/12 pitch, 2,700 SQFT four gables, 45 feet high from street to peak. I don't like heights do you? I'm sure there are some places that wouldn't even have taken my business due to the height. Roof was done in one and a half days. Gutters took half a day a week later. Clean up was fair. Some nails left in yard, attic had some debris. Special and appreciated care was taken to shield my neighbors yard. Gutters look great. Bright white color pops against my charcoal colored roof. The roof valleys are woven which is not the best method but it also looks amazing and fits with the rest of my haunted house aesthetic. At one point after work was completed I had concerns about my ridge vents. Ridge Top came out with in just a couple days to confirm everything was cut and installed correctly. I am very confident there are cheaper options out there but if you would like to have have some piece of mind during install and intend to own and live in your home a good long while I would seriously consider these folks.

We recently had our siding replaced by Ridgetop, and 10/10 do NOT recommend. I cannot stress this enough… do NOT even waste your time. After the sales process is over, their communication is so bad, I thought numerous times we were being ripped off. We were told our siding was in October, and someone would contact us soon to install. A month later I reached back out, only to be told that someone would reach out again. A week later I got a message that our siding was in, and we’d be hearing from someone soon. Very funny. When the project manager Ethan finally did call mid December, he gave us an install date of Dec 20th. I asked about dumpsters and material being delivered, and he said he wasn’t sure when. The next I heard from him was when the dumpster was literally being dropped in our driveway. Thankfully one person was there to move one car, but we were unable to move our other car due to the short notice. We experienced several delays due to weather, which we understood. However, I was given dates three times that a crew would be in to install, and waited at home for nearly two hours two times with no one showing up. When I reached out to our “project manager” he didn’t answer. The third time the crew didn’t show, he did call, and flat out told me they were just refusing to work since it was such a small job. Thankfully I didn’t bother waiting for them that time. Very unprofessional. The fourth install date was scheduled for a Tuesday. The crew showed up Monday unannounced to do the job, and of course complained that there was a car stuck behind the dumpster. After the job was completed, the crew left, also with no communication to us whether they were done or not. A few days later, Ethan showed up unannounced to do the walk through. We noted there were trim pieces missing on the side of the house on the report and never heard from him again. Three weeks later we were contacted for final payment. I reminded them the job was not yet finished, and they had another person (who actually called!!) Reach out to use to find out what needed to be done. He joked about our project manager being Ethan, and that is why he didn’t know what needed to be done. Leroy finally came and finished the trim pieces, and even fixed something Ethan lied about being repairable. Thank you Leroy for being the first person who knows how to do their job. I have to wonder how the project manager actually has a job, or if he understands what his job actually entails. Also, Robert the sales guy promised he would be here to back us up the whole process but conveniently stopped responding to us after the second day the crew didn’t show. At least we finally have siding on our house, and are done with these people. Run away from this company, run.

All information provided about what to expect from this job sounded great. We were convinced we made a wise choice. The roof was finally replaced 9/20/24. The crew got started late in the day and didn't finish until AFTER DARK. Without consulting us, the crew went into our garage and hooked up their generator to OUR electricity. The flashing around the chimney looked like crap and materials were left all over. We have grit everywhere from the shingles. When the crew manager came on Monday, he had been sick and was unable to come with his crew...he said it was normal for the flashing to be sticking out all over instead of laying flat against the chimney. He had to admit to us, it looked awful. Now we are concerned with just how good a job was really done. He said they would come back today and fix the issues. Not very happy! UPDATE: 9/25/24 Crew manager and another worker came to the house this morning and corrected all issues. Then the salesman who set all this up with us came and expressed how sorry he was we had problems with this job. He checked everything himself and told us if we found any other issues to let him know immediately. He is such a pleasure to work with, Nate Gray is his name. I showed him the pictures we took and he asked me to text them to him so he can address the problems we had. I am giving him back the stars I dropped, as his follow up has been outstanding!

Gave a previous 5 star to Jacob and his crew, who were excellent! And I will continue to sing their praises! 2 stars goes to project manager and office staff. Very frustrating that the day of the install, an additional $1,400 was added to the cost and it was not communicated to me until after the work was complete. While the cost itself was not a big deal, I would have appreciated the information upfront so I understood why and how much of an increase to expect. A week later, the gutter crew came to replace gutters. It was not communicated to me when they would arrive, so we waited all day thinking it was a no-show. At about 4:00pm, I had to reach out to the project manager to see what was going on. The gutter crew arrived close to 4:30pm and didn't wrap until close to 8pm which did not make for a relaxing evening. The final invoice was delivered to me via text on a Thursday (no paperwork, just a $ amount). It was never communicated when the final payment was due and typically when I've worked with contractors on house projects I'm given at least 10-30 days to make final payment via the invoice (with payment due date available on invoice). I was sent to collections within 5 days which was disheartening as I was traveling and just hadn't gotten to payment yet. Finally, the crew forgot to do a section of the roof. I reached out and asked if they would be able to come back and complete the work. The project manager let me know they would take care of it, but it has been over a week with no communication and no update on scheduling the work. I really want to like this company because the crew did a truly fantastic job! However, the overall theme of my disappointment is communication. They are SUPER on top of it when they want payment, but other communication efforts fall incredibly short. Unfortunately, it has just not been a pleasant experience.

We met with several local companies. We selected Ridgetop for our roof, siding, gutters and downspouts. The Ridgetop team took care of everything. Personal attention. Very clear how much they care. Trusted advise. Job exceeded expectations. Excellent communication. Crew very professional. Cleanup impressive. UPDATE 09 10 2024 .. sales process OUTSTANDING .. scheduling OUTSTANDING .. workmanship OUTSTANDING .. customer service WORK W/ SALES PERSON FIRST We had a misunderstanding regarding matching insurance approvals, estimates and invoicing. I unfortunately escalated to the office manager and received poor explanation, service and overall treatment. His only concern: invoice issued, matches insurance paperwork, therefore you should pay without question. Lack of customer empathy. Thankfully, our salesperson (Logan), was willing to still help us. Logan came over and met me in person, walked through everything and address our questions. He patiently explained the process, the math and resolved all concerns. I issued final payment immediately. Customer Service and Trust restored. Advice: give the salesperson every opportunity to address questions and concerns. The salesperson cares about the relationship. Thanks Logan!!!!!