Infinity Exteriors

A lot of people will read Google Reviews when they decide to work with a company for their home repairs and trust that other customers will leave honest reviews for others to reference. I hope mine will give you that same confidence when choosing your next roof repair or replacement. We had a major leak in our roof above our attached garage that rotted the OSB and the drywall in our garage. We called a few companies to evaluate it and give us an estimate. Tom G. from Infinity Exteriors came out to look at our roof. He was very thorough with his evaluation. He looked in the attic, he got on the roof. Tom gave us his honest opinion of the workmanship and what to expect with the roof replacement process. What set him apart from other companies was he wasn't "selling" us his product and service. He was actually educating us on what to look for in a company, what materials, warranties, and workmanship to ask about. He cared about what we needed to know and not what he wanted for his company's benefit. When we decided to move forward with our project, Tom was very diligent with the planning process, giving us quotes, coming out for a second visit to talk about roof types and picking out colors for the roof and gutters. Very thorough and made sure we understood everything we needed to know and what to expect with the job. He connected us with Sean who was going to be our project manager. Sean reached out pretty quick after we signed the contract. He introduced himself and told us exactly when his crew was going to start. We were scheduled a week later to have our roof replaced but due to weather we were postponed for a day. Sean reached out to us and was very punctual with updating us on the status of the job. Materials and dumpster werre delivered as he planned and when it came to install day, Sean was on-site to oversee all the operations and kept us in the loop as far as the progress of the job. His roofing crew were there at 7:00am and was done at about 2pm. They worked FAST! They cleaned up well and didn't leave garbage around. We did have the unfortunate circumstance of running over a screw on the driveway, which led to us having a flat tire on one of our cars, but Tom and Sean were very understanding and managed the situation better than we had anticipated. Some companies would've just written it off as the customer's fault and wiped their hands of the "accident" but these guys didn't. We really appreciated that and it goes to show they value customer service and making things right. A couple days later the gutters crew came out and installed our gutters and downspouts. Took them a few hours and we are very pleased with the install. We went with a Raindrop gutter guard with our gutter replacement. We had a special downspout configuration planned for one of the valleys and the gutter crew installed it just as Tom had drawn up and suggested. We did a final walkthrough as homeowners and reached out to Sean regarding some things that we want him to look at for his final inspection and he said he'd look at those things when he comes by. We know they take pride in their workmanship. All in all, very very pleased, happy, confident, and appreciative of Infinity Exteriors, especially Tom and Sean. Very great guys to work with, very knowledgeable, very understanding, and the line of communication is open with them. If you have questions or concerns, they are quick to respond. They never made us feel like we were taken advantage of or hiding any thing in regards to our job. From what we can see, the workmanship is top notch and everything looks great! We recommend working with this company for your next roofing and gutter project.

Response to Owner: You installed our new roof over completely rotted wood and didn't have the decency or ethical professionalism to let us know and address this. Yes- this was completed over 6 years ago and we are still having issues with your installation. Yes we eventually sat down with Mary J at the end of our ordeal because we posted an honest review. We did end up receiving "free" gutters because we were told they would save our existing ones and were charged for a new system. In regards to the "heavy discount" you're referring to- After all the issues we had and the 4 month process of this, we did ask for a discount and received a $3,307 discount an over $35,000 project total and paid in full within a week. Part 2: The roof sat this way for around a month and we had asked why nobody walked through the “completed project” to make sure it was done correctly. If we wouldn’t have gone up on the roof- our roof would have been unsecured through the winter and could have caused real problems. Everyone we’ve worked with in Infinity passes the blame instead of taking responsibility. There was always a reason they didn’t show up, or the debris was taking weeks to get cleaned up or the reason we never received returned calls. During this process we called a roofing consultant because we became less and less confident in their ability to do a good job. The inspector came to inspect the finished roof so we could have a piece of mind that it was done correctly. The roofing consultant of course found several issues. They didn’t install the termination bar the appropriate distance apart, they forgot to install the drip edge that we paid for around the vaulted family room, they did not use an adhesive by the gutter to secure the TPO and they neglected to secure the two sections of the TPO properly around the chimney. This was better than we expected because of all the issues we’ve had, but we set up a meeting with Mike S one of the owners and asked for Josh S to attend as well. To be clear, we tried several times to contact the owner directly to receive help: **Josh S never responded to any of the 3 emails we copied him on or any phone calls. During the meeting with Mike S, we brought up the fact that we were charged for new gutters and showed him the back and forth emails from Mike F showing that we were told they were being reused and his reasons later for why we needed new after they had already been installed. Mike F flat out lied several times and we had to relay emails showing the truthful conversations. They deducted the new gutter cost. We also asked them to install the drip edge that was on the contract (left off of the project all together) and fix the issues with the roof. We also asked for a discount for all the additional issues that they caused during this period. We were sent several bills that were wrong, listed items incorrectly. We paid with checks, and received confirmations and thank you e-mails and then received phone calls that we hadn't paid with additional invoices. It was all just very unorganized, disappointing and frustrating. It feels like we hired amateurs to do this project and with all the work and money we’ve put into our house it was all really disappointing. We are kicking ourselves for ever choosing Infinity Exteriors. When a project takes 4 months to complete and one of the owners of the company says that it should have only taken 2-3 weeks tops it’s appalling really. The amount of money we spent on our project was substantial and we expected professionalism, excellent customer service, excellent quality of work and we absolutely feel we did not get that. We talked at length about what we wanted to say and really just wanted to give the facts and this is the condensed version, we promise, due to the restricted amount of characters we could use to write these. We are honest people who just wanted a honest work and wanted to write this review in hopes that we could at least prevent this from happening to another family. See Part 1: Updated for 2023

I will start out by touching on the many positive experiences we had while working with Infinity. The first being the fact that they bumped us up in the schedule by about 2 months. We were happily surprised. Travis was a pleasure to work with. He visited our project everyday and answered/addressed every issue we had. We did have a couple minor issues with translation between me, Travis and his crew. I will take some responsibility in one issue. The speed, and workmanship by the crew was fantastic. The project took three days to complete. We were blown away by their efficiency and teamwork to get the project done. Now for a few negatives. The crew took their lunch breaks in our backyard under a big shade tree. Totally no issues with that. However, they left behind scraps of food and other items in the grass where they sat. One item was a taco sauce packet. We have dogs, so of course they found everything. We did find a lot of nails, which was expected. But in one spot we found a couple dozen spilled out in the road in front of the house. The project required several retaining walls to be taken apart in order to get behind them for installing the new materials. However, it “isn’t customary for them to rebuild the walls”. So I was forced to take care of it myself. Threw out my back in the process. In all fairness they did take a few hundred dollars off the bill. Last but not least, it has been 11 days since the project was completed and we still have the excess materials sitting in our driveway. We have been promised several times that they would be picked up on a certain day. Because of the pile we can only use one half of our garage and driveway. Just a bit frustrating. We have paid the bill in full and feel like we’ve been pretty accommodating during the process. I would still recommend Infinity.

Replacing your roof can be a costly and stressful experience. Our initial meeting was with Adam L. - Senior Project Coordinator. The meeting with him went very well. Adam L. showed us how we could save money, meet our association requirements, and still have curb appeal. Adam had all the answers without being pushy or high pressure. He did this in a clear “need to know” basis answering all of our questions. That made us feel very comfortable and self assured. I am looking forward to continuing to work with Adam through the completion of the project🤗 So we scheduled the install for April when the weather and temperature was more suitable. Scotty N was assigned as our new Project Manager. The Presidential roofing we decided on had to be custom made to order. Scotty kept us informed on the delivery and start date. His crew consisted of 25 workers. In just two days the old cedar shake shingles were removed, the new roof was installed, and everything cleaned up like they were never there. Scotty made sure everything was well coordinated. Enrico the crew manager kept workers busy and me well informed to answer any questions. The finished roof looks spectacular and is the envy of the neighborhood. Sam W. The general manager was most courteous and efficient taking care of any minor wrinkles that came up. If you need a new roof, Infinity Roofing should be at the top of your shopping list and your choice. I am pleased with my decision to replace my 25 year old worn out cedar shake roof. I absolutely love the look of the CertainTeed AR Dimensional Presidential roof. It looks a lot like cedar shake.🤗🤗🤗🤗👍

I contracted with Infinity for roof, windows, and siding replacement for our upnorth home. They did an excellent high quality job on all aspects of the work. The crew was very professional, polite, and hard working. They put in 12 hour days and cleaned up after every day. Their work was impeccable. The finished product looks great. We received many positive compliments from neighbors regarding the crews work ethic, quality of work, cleanliness of the job sight, long hours worked, etc. The outcome of this project was excellent and exceeded our expectations. This was a very large project and was successful managed by Ricky, which was on-site daily checking on the crews, their workmanship, materials and timing of projects. He was great at scheduling and communicating project timing and progress. The project was very well managed with a great outcome thanks to his detailed eye and follow-up. Jake was my Sales - Brand Leader and also took the time to check on things and follow-up with me on any concerns. I got a call daily from the Infinity Office to make sure I was pleased with that days progress and workmanship. Great detailed follow-up by this company. Bottom line, it was a tough and stressful decision finding a contractor for this size jobs and one to do it right. I was very pleased that I selected Infinity. Everyone I came in contact with at Infinity took pride in their workmanship, were very professional, and polite. I would most definitely hire them again. Great company with great people, taking care of their customers. Excellent experience!!! Keep up the great work Infinity. Todd Martin