NSC Builders, LLC

As a building inspector, it was critical for me to select a contractor that would deliver an installation that would be at least compliant with minimum code requirements and that provided a quality product. I ended up choosing NSC because their estimate (along with the report that was included) was very complete. On items that were vague or missing, they provided immediate clarification and they included my requests in the contract as well (e.g., daily documentation, cleaning, type of products being installed, etc.). After signing the contractor and leading up to the start of the project, NSC was very much in communication with me and provided updates. Furthermore, Russ (NSC's owner) stopped by several times (at the beginning, during installation, and at completion of the project). This made it easy for me to express what things I wanted done to ensure my roof was installed in the best possible manner. Since the City of Auburn did not require a permit, I personally climbed on the roof and walked it to ensure that the installation met the minimum code requirements. NSC installed new ice and water shield (which I verified with the pictures they provided), new flashing, drip edges, vent boots, and so on. Overall, I was very impressed with the installation and felt NSC did a great job. While inspecting the roof, however, one ventilation boot was missed and since it was going to rain that day, it did not take long for Russ to send someone out that same night to ensure that the roof would be water proof. (The vent boot was installed the following day.) I am very satisfied with the installation that NSC provided and with their service. Chris, Mica, Carlos, and Russ were great to work with.

We had several bids for our roofing and gutter project and North Star Construction was competitive. We chose them because they did not require a deposit until the materials were delivered and the project was started. Other large roofing companies wanted 50% up front and were scheduled out for months. Russ's crew worked long days (well into dark) to get the project complete and everything was tidy at the end of the day. My only disappointment was the size of the truck they used for haul away - it was small and they had to take it frequently. But, to their credit, our home is much larger than homes they've done in the past, so maybe in time, as they get larger homes, they can invest in a big trash hauler! Our roof took a few days longer than some of the larger companies, because of the smaller crew. But I believe in supporting the small business owner, so we were patient. Thanks for the beautiful roof, gutters and skylights North Star Construction!

I contracted North Star Construction to replace an eight foot front window, and five smaller basement windows. From start to finish I was impressed with their responsiveness and quality. In particular, I'd like to call out their reaction to a complication that arose in the installation of the basement windows. The original windows were single paned and were embedded into the concrete. That is, the concrete was poured onto the window frames. This meant that removal could compromise the structure of the house. Where a lesser company would have shrugged and continued installation regardless of the consequences, North Star stopped work and notified me of the issue. As a result, we were able to call in a structural engineer and work out a solution that didn't compromise the structure of the house and didn't significantly raise costs. I have a fence that needs replacing soon, and North Star will be the first company I go to for that project.

When a bad windstorm damaged our roof, I wasn't sure which roofing company would be best for the job. After getting varying estimates from a few different area businesses, I decided to go with North Star based on a friend's recommendation. I don't regret it at all. Russ (the owner) was great to work with. His company was super busy this past summer, so scheduling the job took a while, but once we got our time slot booked everything went quickly. On Monday, Gilberto (the foreman) showed up bright and early. He and his crew removed the old roof and prepared everything for installation. At the end of each day, the yard was cleaned up and organized. We had our new roof (Pabco Premier Elite) fully done by Wednesday. It looks great! I was really impressed with the level of service and communication from Russ, Gilberto, and Colleen (office manager). We're definitely going to use them for future remodeling projects.

Russ was super responsive getting estimates and during the bidding process. Competitively priced (wasn't my first priority though), masterful weather forecasting in navigating the crummy weather this spring and his team did fantastic work. I had three layers of composite shingles stacked on one another. Apparently 3-4 tons of material EACH. To get it all done and the roof sealed in the one dry day we had in a week, they hit it with an army of people but by doing so, were able to finish the job at a time when others would not have been working. Working from home that day may not have been the best idea (I have new respect for people living through a shelling now...) but they got the job done, well, and you'd almost not known they were there after they left.