IBEX Roof

We bought our house in 2017. Its a older home so some things are a bit aged. We have worked hard to update a lot. We were told that there was a leak at the back of the house that was fixed and a new roof put on in 2013. We thought great that's a plus. Well no so fast. January 2024 our 3rd bedroom ceiling collapsed from a leak. The same one that we were told was fixed. I ended up calling our home owners Insurance. However, just like a good neighbor State Farm was not there. They were willing to fix the ceiling but not the roof. If we only fixed the ceiling the problem would not be fixed. So according to state farm as they put it the roof was done by bad roofing not by a hail storm or tree or whatever. We were not prepared financially to replace a roof at this time as we always use our tax returns to invest in our home. This year our plan was to replace gutters and paint the house as it is the most god awful green. Like Military green. Yuckie. But the roof had other plans for us. So we began to search for roofing companies to come out and give us estimates. The first company we thought would be great turned out to not be so great, Our second pick was I Bex. Jacob came out sat down with us. He was very clear about all the products and listened to our sad, very sad roof situation. We thought lets give it try and see what not only the roof would cost but since we would have been in the market for gutters lets just see what those would be too. That was definitely a huge sticker shock. So we had to back out of the gutters. Which I wanted sooo bad because these gutters are so ugly ( they are the same ugly green as the house) but I feel that they just don't function as they should be doing. Therefore, we have to have the gutters cleaned out twice sometimes 3 times a year. Massive amounts of debris gets into them and clog and they are rusty. So, we have to put that aside and get to the BIG problem. Jacob was extremely nice and very knowledgeable. He understood we were on a tight VERY tight budget. He worked the numbers that we could finally settle with. A plan was set and date to start. We were also greeted with Trevor the project manager who came out and looked in the attic as well as got on the roof. We liked that it was checked by both Jacob and Trevor. It like crossing your T's and dotting your I's or measure twice and then cut. Trevor gave us the start date and the plan as to how it would go. He was always willing to answer our questions and concerns even as goofy as some of them were. The crew showed up and began. By the way, this was a complete tare off because of the leak and it had 2 layers of roofing already. These guys sure went to town and very quickly. They had it done in 2 days. And this was a pretty big job. After it was all done Trevor came back to make sure everything was done right and make sure we were happy with it. They clean up the yard like no one was ever here. Thank you, I Bex, Jacob, Trevor and your roofing crew. The problem is now fixed (No thanks to State Farm) and we can now rest assure our home is now covered without leaks. And its being tested now with all the rain. The roof looks absolutely great (Except for them Ugly gutters) we are very happy with the results. We most certainly are happy with the roof and will recommend you all to whoever needs a roof.... Thanks again in our desperate situation you saved the day

DON’T LET THEM IN YOUR HOUSE! If you were smart enough to check out the negative reviews on IBEX, consider yourself lucky. I have hired many professionals and have gotten many bids in my life, but this is the worst experience ever. I lost almost two hours of my life to these shysters. Have you ever had to endure a timeshare presentation? Do you remember when Car dealers would never let you leave and wear you down until you bought the car? Have you ever been interrogated by the police? This is the feeling you will have when you suffer through their presentation. They use every trick in the book to get you to say “Yes” and sign on the dotted line before they leave. They try to get you into conversations in order to become your buddy. They keep asking you questions that you always have to answer “yes” to. They keep dropping the price a little at a time each time you balk at signing. They insist that both homeowners are present for the appointment (so they can get both to sign). They pray on your sense of decency and politeness. They capture you because you are not expecting this kind of hard sell from someone you invited into your home to give you a bid. I finally had to just outright tell them I felt like I was getting hammered as if I was at a used car dealer and assured them there is no possibility that I will make a decision before I get more bids to compare their bid to. Still they persisted. Finally, my wife repeated that we will not sign under any circumstances. I think they finally gave up when they realized my wife was just as steadfast as me and they were not going to get anywhere with us. Over the next two days we had two other roofing companies give us a bid. It was so refreshing. They both bid $20,000 dollars less than IBEX. Yes. You heard right. 20 THOUSAND dollars LESS! Both their bids were within $100 of each other. They only took 20 minutes of our time. They gave us their best price right away. They put it in writing and I got email confirmation within 2 hours. Their materials were comparable to IBEX. They also have great google and BBB reviews. We have used one of them before on another house, so we know their quality of work is excellent. A couple of other warning signs. I specifically asked the Ibex salesman to send me the quote by email so I could evaluate it. It is been a week, and still no follow up from them. Moreover, they did not leave a business card or any pamphlets for us to look at. If you are still thinking of letting them give you a bid, please take some time to look at all their Google reviews. Do you notice anything strange? If you read through them, they all sound the same as if they are coached. One of the Google reviewers even said customers are being compensated for their reviews. Also, do you notice none of the reviews say they gave the best bid or the lowest price? Moreover, there are 46 reviews in the last month. 187 reviews in the last year. Doesn’t that raise a red flag that something is not right? You don’t have to take my word for it. My best advice is to get 3 bids from reputable companies. If you insist having IBEX give you a bid, make sure you have them come LAST so you have something to compare it to.

I recently had the pleasure of engaging the services of IBEX Roofing Company for the installation of a new roof, and I am delighted to say that my experience was nothing short of outstanding. From start to finish, IBEX demonstrated a level of professionalism, expertise, and customer service that far exceeded my expectations. First and foremost, the quality of work performed by IBEX Roofing was exceptional. The crew members consistently displayed impressive levels of skill, precision, and attention to detail throughout the project. What truly sets IBEX Roofing apart is their unwavering commitment to customer satisfaction. They actively listened to my concerns, promptly addressed my questions, and ensured I was fully informed and involved in the decision-making process. During the initial home visit consultation, I had a conversation with Joshua, one of IBEX Roofing's representatives. He inquired about the satellite dish on my roof and whether I wanted it to be removed during the roof installation process. I agreed to have it removed, assuming that the information would be relayed to the project manager. Unfortunately, it appears that this detail was overlooked, and the crew began their work without removing the satellite dish. However, I must commend the crew members for their prompt response and willingness to accommodate my request when I brought it up as the project neared completion. Despite not being initially included in their scope of work, one of the crew members assured me that he would take care of it. True to his word, he promptly removed the satellite dish. I am extremely grateful for his proactive attitude and commend him for going above and beyond to ensure my satisfaction. This incident truly highlighted the exceptional level of customer service and dedication displayed by the crew members at IBEX Roofing. In conclusion, my experience with IBEX Roofing Company was nothing short of exceptional. The outstanding workmanship, dedication to customer satisfaction, and remarkable professionalism displayed by the crew members were truly commendable. I wholeheartedly recommend IBEX Roofing to anyone in need of roofing services.

We recently hired Ibex Gutters & Roof to replace the gutters on our home, and we couldn't be more pleased with the entire experience. From start to finish, they exceeded our expectations in every way. First and foremost, their customer service is top-notch. Quinton and Caleb were friendly, professional, and incredibly responsive to our questions and concerns. They took the time to explain all our options, ensuring we made an informed decision that best suited our home and budget. After meeting with five different gutter companies, we must say they were the only ones that knew what they were doing and didn’t try to upsell us. The installation process was seamless. The crew arrived on time, worked efficiently, and demonstrated exceptional attention to detail. They took great care to protect our property during the installation, and they left the area spotless afterward. Quinton came out after the job was finished to inspect it and make sure everything was as it should be. He was wonderful always staying in touch to make sure things went smoothly. It's clear that they take pride in their work and are committed to delivering high-quality results. The new gutters function flawlessly. We've had a heavy rainstorm since the installation, and the gutters performed perfectly, channeling water away from the house without any issues. We are confident that these gutters will last for years to come, providing excellent protection for our home. Plus Ibex includes a warranty on their work! Overall, we highly recommend Ibex Gutters & Roofing for anyone in need of gutter services. Their combination of expertise, professionalism, and customer care is truly exceptional. If you're looking for a reliable and trustworthy gutter company, look no further than Ibex. Wendy Dittrich and Ed Gomez

We discovered a skylight leaking into our attic earlier this winter. The leak was quite bad and needed to be addressed ASAP. We got multiple quotes but were most impressed by Luke from Ibex who came out promptly and also pointed out several other items in our attic and on our roof that should be addressed. Their pricing was also not absurd! Luke came out twice to complete the job which included replacing the skylight, shingles around the skylight, replacing rotten plywood from the leak, and also taking care of some venting from fans in our house that vented directly into the attic. He worked efficiently and was very mindful of clean up! During the next heavy rain, I noticed that there were still some leaks around the new plywood near the skylight. Ibex made good on their warranty and Luke came out within a few days to address the issue. After this, I was still seeing some leaks from nails where shingles were replaced. I reached out to Ibex again and they again made good on their warranty. Luke came out once more and discovered that the new shingles likely did not seal properly because they were installed during the wintertime. Luke went through and caulked every nail and also added some sealant to prevent future leaks. We had a heavy rain last night and I checked the area again this morning - no leaks! Throughout this process, I've been extremely impressed with not only Luke but also the Ibex staff including Whitney from dispatch and Amber from the front desk. Ibex makes good on their warranties and I was very pleased at how they responded and addressed my issues in a timely manner. As a relatively new homeowner it's nice to know that there are companies that care about their customers out there and I will definitely be reaching out to Ibex for any future projects!