Pyramid Roofing (Williamsburg)

The roofing repairs I needed involved three locations where water leaks had begun to rot fascia boards on the siding of my house and one spot where squirrels had chewed through the siding to the attic. My job was big to me the skill, experience, and tools required are far beyond my abilities. But the job was apparently too small for two of the three contractors I called for estimates. Once I sent pictures of the damage, two contractors stopped returning my emails and never made appointments even to come by to make an estimate. Sonny Adams of Pyramid Roofing was different. First, a shout out to Pyramid Roofing and Hanna for her excellent customer service. She is quick to respond to phone calls and emails. Second, I'm so grateful to Sonny and his extraordinary professionalism. He came by the house, met my wife and me, looked at the damage, and provided a written estimate. When our job came up in the queue, he coordinated a time and day with me. And then showed up on time on the day he said he would. As I visited with Sonny, he said something that caught my attention... it had rained a little within the past hour and he said he had stopped for a little while at a convenience store under their canopy to wait for the rain to stop because he didn't want his saw to get wet. I liked that. It was a little thing that didn't derail my repairs, but it was reassuring to me because I expect a true professional to care about his tools. My expectation was that he would care about my repairs as much or more than he did about his tools and Sonny did not disappoint. He pays attention to detail. He isn't satisfied unless the job is done right. He's very transparent in his work, having inviting me to take a look at his progress every step of the way. I also appreciated that Sonny included in his estimate a discovery clause that if he found additional damage not covered by the estimate, he would notify me and learn what I wanted to do about it and not just make assumptions about fixing it that I would have to pay for later. I can't honestly make a comment about whether the price he charged is competitive because the potential competitors I contacted never showed or gave me an estimate. But given the current supply chain challenges, labor shortages, and overall inflation, I don't believe I was exploited or taken advantage of. Sonny and Pyramid Roofing aren't cheap, but I do believe they are fair. Sonny is a professional and the quality of his work was worth the professional's bill I paid. In that sense, I absolutely believe I got a good value. I recommend Sonny and Pyramid Roofing without reservation and will call them again in the future. Thank you Sonny!

I needed to replace my roof and was dreading the process. I called Pyramid Roofing to give me an estimate for replacing my roof. Donnie made an appointment with me, came out, answered all of my questions satisfactorily and gave me some information of which I was unaware that was of great benefit to me. Donnie is knowledgeable, helpful and professional. The estimate was right in line with my own research and I contracted with Pyramid to replace my roof. So far so good! On the Friday before the Monday start date, Lloyd Johnson showed up at my home, introduced himself and gave me a rundown on what his guys would do, when, how long it would take and gave me expectations as about all parts of the job. I very much appreciated this early visit. He put me at ease. On the appointed day, Lloyd and his crew arrived promptly at 7.a.m., exactly as Lloyd said they would and started work. The job took more than two days. Lloyd’s crew worked almost continuously for 12 hours each day, only stopping to eat lunch. These guys are really good at what they do. Excellent, in fact. Lloyd was here most of the time and oversaw the job. I easily determined that Lloyd was “picky,” exactly the kind of attitude I look for in having work done with me. Lloyd insisted that the work was done right and no corners were cut. In my observations, the crew’s work was excellent in every way. Lloyd assured me that after they completed the work my home, flower beds and yard will appear as though they were never here. And...he was right. Everything was cleaned up, every little piece of paper, nail, shingle, piece of debris was cleaned up. I am impressed. My experience with Pyramid Roofing, Donnie, Lloyd and “the guys,” was one of professionalism, excellence, efficiency and total satisfaction. I can highly recommend them as they exceeded my expectations. To me replacing a roof is a big deal and I had quite a bit of trepidation about it. But, as I said, Lloyd and his crew, as well as Donnie and the people behind the scenes, made all of this as painless and efficient as can be. Thank you so much!

EDIT: After the initial bad experience, they came back to finish the job, and were great to deal with. Very, friendly informative and helpful. This was a different crew than the first time. I am very satisfied with my most recent experience, and I feel like some of the original job may have been contracted and possibly not Pyramid employees. There are good things and bad things from our experience. The good: They were quick and efficient with the roof and clean-up(for the most part). The person in charge was helpful with any questions I had and was a hard working guy and professional with us although he wasn't always on site(he wasn't on site the 2nd day.) The roof isn't leaking anymore. The bad: Although clean-up was quick I did find nails scattered around the driveway and yard after they were done. Besides the head guy, there was one person who could speak some English even though he told my fiancée that he couldn't. Luckily, I speak Spanish and then he spoke English to me just fine. He just refused to talk to her. There were wrappers from packaging just tossed into our attic and left there after they were done along with scrap wood and a lot of sawdust. That wasn't that bad and could be dealt with. What really got to me was when not once, not twice, but THREE times one of the workers tried to take something with them that I had just bought and belonged to me. Then on the third time the guy started cursing at me in English and Spanish and got into a shouting match in front of other people that were outside(not a part of the crew.) I had told the main guy that the crew had tried to take something that was mine, and yet they tried again and then cursed at me about it. Some of the things that the crew said about my and my family in Spanish(which I can speak) were very distasteful and would get you fired from any other job I can think of. I can't list those words on here. It was very unprofessional on a few of their parts. Having said all of that, the work was good for the most part except for a few things that went wrong. I will not however have a company do a job for me that curses at me and shouts at me because they want something that they THINK is theirs but is really mine, especially when the supervisor had already told them about it.

Perfection is the best word to describe our experience with Pyramid Roofing. Mike Goff is the Roofing Specialist who provided us with extraordinary assistance. He helped us decide which shingles, nails, and ridge vents were best for our home. He discussed the Lifetime Warranty on Atlas Shingles, the Lifetime Algae Protection, and Pyramid’s Lifetime Leak Warranty. It was particularly difficult for us because our roof was only 11 years old, but we had problems with leaking the past year. Mike was very patient answering all our questions and even helping us to choose stainless steel nails to eliminate rusty nails from causing future leaks problems. Although we had some cheaper quotes, we chose Pyramid because without question it is the most knowledgeable, organized, thorough, and responsive roofing company. The minute we signed the contract, David Lee was at our door to introduce himself as our Project Manager. He explained when his team would arrive, the number of people who would be working on our roof, and he gave us an extensive step-by-step overview of the entire roofing process so we knew exactly what to expect. David’s team, led by Sylvia, was simply amazing. They came prepared to work and we can honestly say we have never seen such a hard-working, coordinated, expert team whose skill level is beyond belief. As soon as our roof was installed, we received an email from Anita who had already registered our shingles with Atlas to activate our warranty. Just when we thought it couldn’t get any better, we received a call from Mr. Dan Worstell, President of Pyramid Roofing. He wanted to ensure we were satisfied with our roof and to also thank us for our business. If you need a new roof, call Pyramid Roofing.

My experience with Pyramid roofing has been fantastic from the moment I reached out for a (free) estimate to the days after the roof was completed, when the owner Dan called to make sure I was completely satisfied. Keep in mind that we had paid in full already, but Dan made it clear that if there was anything amiss, he was going to take care of it. Dan's sons Derek & Drew spent a great deal of time with us during the estimate and walked every square inch of our roof, answering every question we had (plus some we had not thought of). A few weeks later the team arrived right on time, with Vinnie managing the team and the lead Rodney explaining everything and communicating with my wife and I the entire time. Rodney and the team were amazing and super professional, the roof looks amazing, and they handled clean-up like it was their own place. I need some gutters now, and I know for sure who i am hiring. They have a large team that has been together for years: If you want to see how an employer brings in and retains the best talent, visit them at their 1 year old facility in Williamsburg. Dan gave my wife and I the grand tour, and it is a team-builder's dream, with a large game room, a beautifully landscaped patio, and everything a manager and leader could hope for to bring a hard working team together before and after work hours. A superb family-run operation, and well deserving of 5 stars in all phases. Sincerely, Joe.