Omega Contracting LLC

***AWFUL FROM START TO FINISH. This may be a long read, but please learn from my mistakes whether you choose Omega or another vendor. Please note I gave Omega over a month to address my concerns before posting any negative reviews. I sent Omega detailed pictures of every concern to ensure my claims could not be disputed otherwise. Unfortunately, only a few concerns were addressed, and Omega failed to bring out an inspector on two (2) occasions to address my other concerns. Basically no major resolution occurred and therefore I decided to post a negative review. The entire process from the sales to installation was unacceptable. If I had not kept an eye on the installation, I would have been the average unsuspecting consumer not knowing how poorly the install was. My detailed complaints are below in chronological order: Incorrect Shingle Selection - The salesman told me shingle selections came from a catalog solely based on COLOR only. That is incorrect! I reached out to the shingles vendor [i.e. Owens Corning] myself, where they confirmed my suspicion. In actuality, the salesman was very misleading as he should have stated all shingles have different quality, prices, patterns, construction, etc.. NOT JUST COLOR! After the install and physically seeing samples, I quickly realized I would’ve installed something else. Bummer! $50 Shingle Samples - The salesman denied me a sample of the shingle I selected. Finally, he agreed to provide a sample at a whooping cost of $50!! Therefore, I did not want to pay that additional charge and “trusted” the salesman to proceed with the sale. A great error on my end! When I spoke with Owens Corning, they told me samples are free. Also, speaking with Omega after the install, Omega said they have plenty of samples around their office and could not explain why the salesman wanted $50. Shingle Delivery During Heavy Rain - I told the salesman not to deliver the shingles as heavy rain was coming. The salesman was very rude and snappy. He proceeded to have the materials delivered, and the materials were not protected from weather elements (i.e. covered with a rain tarp). It rained and the workers installed wet products. Anyone knows wet materials should not be used for installation. Who knows what that will inevitably do to shorten the longevity of my roof! Moss Growing on Shingles - I told Omega the shingles were wet. I sent pictures of moss growing on the shingles. Not only should wet shingles not be used for installation, but GROWING MOSS on the shingles?! When the wet shingles were placed on my roof, you could see water flowing down into my gutters. I asked the workers and they said it was perfectly fine and continued. Ran out of Material During Install - One of the materials (i.e. underlayment) clearly ran out. Underlayment is a water resistant and waterproof barrier installed directly on the roof deck for weather protection. When I saw this problem, I confronted the installers and they just simply stated “we ran out of material”. Then they proceeded and continued on. Unacceptable! Furthermore, underlayment has to be installed and smoothened out without wrinkles. For my roof, there were areas where the underlayment was wrinkled during the install, but they never went to smoothen it out either. Quickly Disposed Any Remaining Shingles - Based on my roof size, there were approximately 3 extra bags of shingles purchased. After the install, I asked to keep a few shingles from those extra bags and the workers told me they were immediately thrown away! I paid for those extra bags as part of my contract, and there were no shingles left for me to keep as a sample after the fact? That is unbelievable and seems VERY VERY SUSPICIOUS. Whether you proceed with Omega or another contractor, please learn from my mistakes and even feel empowered to stop your contractors if things are going very wrong! Good luck!

Have had some shingles missing off my roof for some time. Went on Home Advisor and had some Contractors / Roofers contact me. The first people went up on my roof and then told me all I need was to replace the shingles and only quoted me that. I asked more than once for an estimate to replace my roof and they pretty much ignored me. Eric from NVB was the second person to come out. He went up on the roof, checked it out, did some measurements and explained everything to me so I could understand it. He told me he would e-mail me a proper estimate that evening and he did. After two other contractors came out, I decided to use NVB. I liked that they had a great BBB rating and with all the checking I did, never saw anything negative about them. I called Eric and told them they had the job. He told me my shingles would be delivered on Monday (7/7/14) and they were. He told me that he and his crew would be here on Wednesday and that it should only take 1 day to install the new roof. Eric sent me a photo on Facebook at 4pm saying they were finished. He posted photos of the job and it looked good. I got home Wednesday around 6pm and thought my new roof looked GREAT. No debris or trash in my yard, or my driveway. Even my neighbors complimented me on the look of the roof. I wouldn't hesitate to recommend NVB to anyone. I think they did a great job and everything went exactly as they said. Thanks NVB.

After the 3 feet of snow in Winter 2016, we noticed internal leaking in our home that pointed to a compromised roof. We contacted NVB to assist us with an insurance-claim estimate and repair. Every step of the process was professionally handled, politely done, and explained thoroughly to our satisfaction. We were assisted through every step of the process. All questions, no matter how small or silly, were fielded and explained. Everyone was prompt, had a professional, competent look and demeanor, and did excellent work exactly as promised. The owner made a couple of extra recommendations that were affordable and sensible (he was not up-selling us just to squeeze a buck out of it.) He explained all the reasons in detail, and we had veto power if we had wished it. The interior repairs actually looked nicer than the rooms originally did! You cannot even see a single flaw in either ceiling now. Everyone was gentle with our belongings (some we moved aside, some were delicate or antiques). They were in and out for the room repair in a day. We had no issues being able to communicate clearly and correctly with the owners, insurance people, or repair workers. I hope our roof holds for decades to come, but I wouldn't hesitate to call this company again, should we need them. You can trust them to do the job correctly, the first time.

First and foremost, NVB Contracting provided us with a 5-star roof product with excellent craftsmanship. They also replaced our old skylights that were an irregular shape and collaborated solutions to that problem with us at multiple points until everyone was happy with the result. I give an overall 4 star experience due to an unforeseen circumstance the day of installation where the foreman of the job was out sick with COVID. Unfortunately that led to a lack of communication with my family during the installation where we did not know what was happening when (we have small children with nap schedules) or that the installation was going to be a two-day process we were basically ignored. I do not think that this is a typical experience, however, as at all other phases of the project, I had direct communication with the foreman and the president of the company, who came out personally to our home to sign the paperwork and walk us through the process of filing an insurance claim. They communicated directly with our insurance and adjuster and did a great deal to alleviate the guess work out of dealing with insurance - I even had the president's cell phone number and was able to call him directly with questions, which I did and received patient and helpful explanations. Despite the incongruent levels of attention we received at the different phases of the project, I would recommend NVB Contracting. We are absolutely happy with the finished product. Again, 5/5 roof, and the installation team also did a good job cleaning up.

Omega came to my home in a neighborhood in northern Virginia where they had already done work, HIGHLY recommended by one of my neighbors. My son owns his own roofing company, So I was skeptical at first to go with someone other than him. Omega had gotten my roof approved by my insurance company, but when I saw the estimate they had sent me I thought there would be no way I could get a roof done for only what they had paid me. Omega did a great job getting my insurance company to release more money to make sure that everything would be completed properly. They said they would do it for only what the insurance company paid for, and they wouldn't receive any payment till the job was done and I was happy. They even gave ME a little money for telling my neighbors about them. So I decided to let them do my roof. Needless to say I was completely satisfied and more with there work. Their crews were nice and courteous, even chasing down blowing paper in the neighbors yard. The work looked great with the upgraded shingle they gave me. My son even came out to my home and inspected the work after they had finished and couldn't find one thing wrong. After that my insurance company came and inspected the work as well with nothing but praise. Now I find myself in the same position as my neighbor, HIGHLY recommending anyone to Omega.