Colonial Contracting Inc.

Colonial Contracting Inc. (CCI) has been AMAZING to work with. Specifically Eric Martin and Joe Salubaugh!!! First off, I reached out to them after we experienced hail damage due to a hail storm during summer of 2022 and they helped us immensely with coordinating the claim with our home insurance company, Erie. Erie, of course initially denied our claim and CCI responded by coming out and doing all the diligence of taking pictures, videos, and documenting everything we needed in order to push back on Erie's initial assessment. After an initial few months of unresponsiveness on the part of Erie, they finally approved our claim for a mere fraction of the total damage. We then spent many more months "battling" with Erie in order to be fully compensated for the full damage done by hail. CCI held our hands every step of the way, spent many hours working with us and provided all the necessary documentation that we could then forward on to Erie in full support of our claim. After over 9 months of battling with Erie, they finally approved the full amount of our loss, and this was attributed 100% to the good work that Eric and his team did. They stuck with every step along the way. Once we got the project kicked off, which consisted of roofing, siding, gutters, downspouts, and metal wrapping around exterior wood trims and fascia, Eric and Joe were fully accessible every step along the way. They managed the project from start to finish and worked with the subcontractors to ensure quality work. Even when we ran into some issues with the work (which were very few and far between) Eric was extremely responsive and made everything right without excuse or hesitation. I cannot say enough positive remarks about CCI, Eric, and Joe and would fully recommend them to anyone in need of exterior work on their home!

I had the pleasure of working with Jasmine (and Carlos) in replacing our roof, gutters and spouts. In the past I've turned away contractors who came to our door offering to check our roof condition, and simply giving me their business card for further info. When Jasmine rang our doorbell few months ago - I immediately informed her that I'm busy and didn't have a lot of time, but I wanted her to at least do her part of her job and give me information. She was really prepared, with her folder, complete tabs, information, etc. She walked me through each step of the process, answered my questions - and I was impressed! It made me feel it was something worth giving a try. She immediately scheduled an inspection of our roof with Carlos Q (who's also tremendously good in his job!) ... we got the inspections done, insurance approved, and Jasmine kept in communication, stopped by to check the progress, what else I needed. Long and short, we have our new roof, gutters and spouts! I'm very happy that I made a choice to hear what Colonial has to offer, by giving Jasmine my time, and heard her. She is very good in what she does, and her part of the process! THey're very trustworthy, and I think they really care for their customer, the quality of work done! Kudos to you, Jasmine, Carlos and the entire team! Thank you!

I will start off by saying that initially we were very impressed with the Colonial Contracting crew, as they had just finished re-roofing our neighbor’s house and did a great job. So we were excited about them coming on board to help us. And for the first four months I was very happy, as they were fighting for us to get our entire roof replacement (we had been dealing with another company and that was a complete mess). Unfortunately our insurance company did not budge. Initially we contacted them in August 2019, by this time it is February and we still do not have a fixed roof and then COVID hit. So from March through June/July we did not hear from them (expected, so no issue really here). But when I started to get a hold of them again, no answer. I finally had to leave a message on their website and received a phone call. We were supposed to have someone come take a look at the roof again to see if there was anymore damage. That was July.....and still nothing. We finally had one of their people come out in August to look at the inside damage, that was a Tuesday, she was supposed to have gotten us an estimate for the damage, still waiting and it is November. Needless to say, we have now gone with a new contractor. I think they are wonderful if they can replace your entire roof, if they cannot, I do not believe you are on the priority list. If you have a small area to get fixed or replaced look elsewhere...

Allstate was my insurance company. I was told by others that they would be difficult to work with when it came to the roof replacement I needed. At this time there was probably four or five other houses that had been approved for roof replacements near my house. Just as predicted i was rejected for my new roof. If it had not been for Brent and his team negotiating and meeting with the insurance adjuster I would’ve never gotten my roof. Once we got the approval the colonial team kicked into gear. Within just a few days just as described my roof was completed perfectly. A week or so after the roof replacement I had a clogged gutter downspout. Even though it had nothing to do with colonial the guys came over set up a ladder and cleaned my gutter out. I think it’s rare these days that you get truly good customer service. I believe Colonial exemplifies just that The kind of service that all companies should strive for. Thanks again team Colonial for all your help.

We knew we had received roof and gutter damage to our house and were entertaining different contractors. We received a referal from a neighbor based on work they had done. We met with Logan and were comfortable with Colonial's approach and the explanation of the process to work with our insurance to evaluate if there was coverage as well as getting the job done. While the job was not the fastest, due to the insurance company timeline, things were executed very quickly as soon as decisions were made. Typical with any roofing job, there were some roofing nailes left over, but I was pleased the number I found was low. The roof and gutters were done very well and we have found no issues. One issue found after the gutter installation was resolved within a week. We are pleased and would recommend anyone looking for roof or gutter work to engage with Colonial Contracting.