BTB Construction Inc.

BTB is a class B roofing contractor with strong online presence. BTB uses a class A contractor RLC Construction Inc (RLC). RLC incorporated in 2015 has no online presence; is a 4-man team; owner is lead construction worker and former employee of BTB. Both contractors are based out of Lynchburg, VA. I’m the owner of a 1923 foursquare in Roanoke where it sits on a sloped lot in the Grandin area. Roof has about 18” overhang. In March 2019 I requested estimates to replace my main roof with new underlayment, drip edge, freeze edge/starter strip, flashing, and Timberline HD shingles. First, I wanted RLC to remove gutters, replace all fascia boards, replace soffit boards in one corner, paint, and add soffit vents. BTB gave 3 estimates for main roof. Roof estimate $5,900 ($500 to $800 more than 4 other roofers but none could provide a sub like RLC) and once done added $1,000 for the decking and rafter repairs. The estimate for RLC was $5,800 with new premium, primed fascia boards. Gutter quote was about $1,800. I used a local gutter crew for $1,100 instead. Two years ago, a different contractor did my front porch roof to include new fascia, rafter and soffit repairs but they were no longer available. They used Timberline HD oyster gray shingles. BTB roof estimate listed Owens-Corning oyster gray and Owens doesn’t make an oyster gray. BTB penciled in Timberline HD then I signed it. I failed to notice the drip edge wasn’t listed. After I settled on BTB doing the work, Brad convinced me to change the order of the work so RLC would do their work after BTB. Further, BTB had me agree to have RLC re-wrap the old fascia boards AFTER I paid for the roof instead of replacing the old fascia boards. The revised RLC estimate added $400 that I wasn’t happy about but just wanted to get the job done and over. It’s my opinion BTB was counting on RLC re-wrapping the old fascia boards with new aluminum where it can be bent to act like drip edge even though first estimate for RLC included replacing fascia boards. Once BTB replaced the roof and RLC started, I witnessed delays and oddities with RLC. Then I figured if RLC had pulled off all those old fascia boards at those heights their crew may have taken at least 3 weeks. So, I let it go and didn’t fight it. As for the roof replacement, BTB started unannounced on a very windy day, mid-March. I came home for lunch and saw the roof torn off. The insulation blown into my attic two years ago blew out of NW corner of attic. I asked about drip edge that first day and BTB agreed to install it at no extra charge though it got bent up from the old gutters being in the way. BTB should have had RLC do their work first for the original RLC estimate. RLC did a decent job but took longer than expected, about two weeks. They averaged about 5 to 6 hour days because of the commute, bad weather, trucks breaking down, and an injured worker. I wish I had hired contractors in Roanoke to include local construction crew and then painting crew for the work RLC completed and then hired a local roofing company. Would probably have saved about 3 to 4 grand and had my fascia boards replaced, not re-wrapped. Overall the work looks decent, and I expect BTB will take care of any issues should they arise as all roofing contractors warranty work for life of shingle. I paid BTB right at 13 grand for the work that BTB and RLC completed. I argued that all the work listed on estimate for RLC was not fully completed but BTB refused to give a discount related to specific line items. If I didn’t pay in full I risked alienating BTB in the event I have a warranty issue with the roof. Minus one star for lack of transparency and another star for not completing full scope of work listed on contract.

This was my first experience with BTB Construction as I needed an old tin roof (1955) replaced and I decided to go with a shingled roof. The estimate and quoting experience was perfect. Brad from the team came out an assessed the original roof and he provided me with insights, suggestions, and the pros and cons of options. We determined together a replacement strategy going from tin to shingles. After receiving a quote, I agreed and scheduled the installation. 3 days ago the installation team led by Bryan showed up, explained what was to take place and asked me if I had any questions. Everything I had questions about was explained and the team went to work. It's worth noting they showed up with great equipment including a high tech motorized machine that lifted up a collection bin to the roof line to receive the old tin, vents, not utilized chimney that was removed, etc. 1.5 days later I have a brand new shingled roof and you could not tell a roofing installation team had been on my property. In summary, the entire process was very smooth, worry free, and my new roof looks great and is structurally sound. I'm very happy I chose BTB Construction for this work. They exceeded my expectations and I would highly recommend you consider them for your construction and roofing needs in the future.

Because this was a partial or small job the date to do it was a moving target. Brad Barber was good about keeping in touch. This did well for me because I could have figured I was lost in the que. Brad did not come to the job while it was in progress but the crew leader had all the details including an extra request to nail down a pop up in the middle of the original roofing . Replacement of J channel and flashing at certain points was done with care, good product and looked well . The crew cleaned up all rubbish before leaving. I took a walk around with the crew leader and all work promised was completed. Money was never an issue. Nothing down and all labor and product was billed to me after the job was finished. The total job was 400 dollars less then ********* ******* and included small additional amounts of work. You can't beat that. Thank You BTB Construction. P.S. I'm going to have Brad give me an estimate on replacing windows in the near future. Robert Jarvis

While we did not expect to need a roof replacement at the end of 2021, we were fortunate to have BTB to take care of the job. We could not be happier with our new roof and with our overall experience in working with BTB. When Brad came out to diagnose our problem, he immediately made us feel at ease with his pleasant, conversational manner as well as his obvious expertise and attention to detail. He talked us through the exact nature of the problems we were having and how each one of them would be addressed. He answered all our questions and addressed all our concerns to our complete satisfaction. The price was quite reasonable, and the work was completed in a short time frame. The workers were courteous and efficient, and they kept us up to date on their progress. We highly recommend BTB for all your roofing needs.

I bought a house on Leesville Lake that needed a new roof. Brad was very responsive and quick with coming to look at the roof and providing a quote. He was very respectful and very professional. Since there was a few bad patch jobs and the threat of rain, he had his crew up the following week to complete the job. The crew got the roof on before the rain. The roof looks amazing and I did not see any trash left (shingles, nails, etc.). My interactions with Samantha through phone and email was extremely helpful in making the roofing choices. I appreciate the thoughtfulness and the consideration that Brad and his crew employees showed us. BTB cared more about the house not leaking for my family than the sale. I highly recommend BTB for all your roofing needs! Thank you again for keeping the house and my family dry!