From Nikkie McClain.
Roofing Systems of Hampton Roads
J. Montes and his team are great and I would highly recommend them to anyone searching for a roofing contractor. We did a lot of research before deciding on J. Montes Inc. Mr. Montes came out within a day or two of my inquiry call to do our estimate. We were not able to be there during the inspection, so he left a packet for us to review. We were given all the information we needed to make an informed decision and the estimate was clear, concise, and lower than the competitors. The service was great but ultimately, the difference in price convinced us to stop "searching," and schedule an appointment. The appointment was set for roughly two days later. The day prior to the appointment, the shingles were delivered and placed on the roof, and the dumpster was placed in our driveway. Neither delivery inconvenienced us at all as the crew just stopped by, did what they needed to do, and left without ever ringing the doorbell or speaking with us. (This may bother some people, guys getting up on your roof without you knowing what's going on, but it did not bother us at all.) In fact, I liked how prepared they were and was actually surprised to see how on top of things they were. The next day, the crew arrived around 6am and got started working again, without ever speaking with us. Of course we woke up when the hammering started. :) The crew worked tirelessly until they finished around 5pm. (The same day.) Mid-morning, the project manager stopped by to check on things and to introduce himself and Mr. J. Montes stopped by near the end of the day. We appreciated this and felt like it was great customer service. The team did a wonderful job cleaning up and we've only found about 5 nails since the job was completed. (This was while using a magnet before mowing the lawn.) We also have a pool and the team did a great job covering it to prevent debris from falling in. We think the roof looks great, and we have been very satisfied with the work that was done and the service we received. The only complaint (opportunity for improvement) I have was that they did not move my flower pots from the driveway before backing the dumpster in, and my lilies were smashed, causing them not to flower this year. :( However, I'm hoping for growth next year, and I'd much rather have the new roof. :) Needless to say, we were very satisfied and they certainly deserved their 5 star rating.
