Katchmark Construction, Inc

My husband and I contracted Katchmark Construction, Inc. to overhaul the exterior of our home. The project was extensive and included windows, siding, gutters, shutters, front door, and fixture replacement on the outside (the only thing they didn't replace was the roof!). We worked with David Hill who is a seasoned sales person with Katchmark (over 20 years of employment with the company) and it truly shows. He acted as a project manager for us as he was out main point of contact throughout the process. He helped make things so easy and as stress free as possible for us. He helped make my design vision come alive and was there for us every step of the way. He was proactive with communication and was always accessible to us. He consistently went above and beyond. One example that I can share is that we had a slight malfunction with our new front door which caused us to get locked out of the house and he offered to drive to our house on a Sunday to help us get back inside. The craftsmanship of the different crews who came to work on your house was exceptional. I was especially impressed with Thomas and his crew who were in charge of our siding and trim. They were thorough and took their time to make sure that they did a great job. Our neighbors even commented at how "deliberate" they seemed to be and how much time they took on that aspect of the project to make sure everything was flawless. Any and all of the concerns that we had were immediately addressed as Katchmark seems to stand by their work and honor customer satisfaction. I was referred to Katchmark by a neighbor who had hired them to do work on 2 separate residences over the years and we were so happy that we used them for our home renovation project. I would highly recommend the company and, even more so, would recommend working with David Hill. I feel confident that he will work just as hard for you as he did for us. Thank you to the entire Katchmark Team!

This is a review for the quote process and install process for a townhouse in Woodbridge that will be using NOVA Sprayfoam EcoFoam instead of the usual pink blow-in insulation with ridge vent. Andrew Hunter was the rep for my parents' neighbor and the neighbors gladly referred me to Andrew the day Katchmark was doing their insurance claim install on their home. Theirs was a huge job--many skylights, new roof, custom log home... The same day I called Andrew, he returned my call. I had already done the quote process with five other companies over the course of four months. All the others said, they don't work with insurance OR they gave me low quotes (that I learned later were upsold the day of install for way more $) OR they gave me retail quotes that were 2.5 times what the insurance company would pay.) To be fair, the insurance company won't pay for ALL new plywood on a hail claim. When I bought my place a year ago though, the inspector did not catch the cupping of the attic plywood under the roof and the poor, poor install by the previous owner that cause it. I needed ALL new plywood, all new shingles, and a guarantee from their shingle manufacturer that they would not void the manufacturer warranty if I used the EcoFoam. Nobody else could make that happen for a decent price. Andrew was very informative about great and very reasonably priced upgrades to an architectural shingle, explained cost cutting strategies so I had options, gave me a clear single page quote, set my expectations appropriately for day of install, and I was done within two weeks for less money AND with better materials than the other guys. The install crew was courteous, helpful when I had to move some plants, done in six hours/same day, and it looks great. Comparatively, Andrew and the Katchmark team made the process effortless from start to finish! Thank you, thank you, thank you!

Highly recommend if you want your property destroyed, a lackadaisical, uninterested attitude from the CEO, and thousands of dollars out of your pocket. TRASH company. Katchmark’s inept workers flooded my condo while installing WINDOWS AND SCREENS on my condo building. After completely flooding both my condo and my upstairs neighbors condo with toxic fire retardant sprinkler water, our entire home had to be stripped to just wood framing and completely remodeled. I couldn’t live in my home for 6 months and Steve Katchmark Jr offered up to 100/night at a hotel during demolition which is laughable in Tyson’s Corner, VA. After 18 months I am finally done dealing with Katchmark and their insurance company to pay the complete bill, as they insisted on only paying 80% of it claiming they aren’t responsible for actual cash, just depreciation. Also, after all this, they didn’t even install the screen door correctly that they were replacing. It was upside down. In the end, I’m out $2000 dollars after 2 years of navigating their even more inept insurance company. $62000 dollars of damage + $20,000 of BNB rentals later, I don’t suggest using Katchmark for anything other than as a horrible example of an honest, ethical contracting company. Would also like to add, the day my place was flooded, there was no apology from Katchmark himself, he just came and told me it would be taken care of and “unfortunately this happened last year” in my same community. Thanks for taking care of it, would rather have you take care of that $2000 missing from my bank account. My condo hired this company for a 3 MILLION DOLLAR RENOVATION and no one could seem to get me my last $2000. NIGHTMARE. [edit after reading response] I didn’t work extensively with Katchmark himself or any representative of the company. On the day of the flood he emailed me saying that I can communicate with insurance from that point forward. I didn’t speak with Steven himself until 2 years later on the phone saying insurance was insisting on not covering the full reconstruction. The “additional terms” were simply to be reimbursed for my home. I asked for not a penny extra, even though my home, workspace, and peace of mind were destroyed. Not too late to meet my “additional terms” either. Multi-million dollar company can’t cut a check for $2000. Sad. Would have loved someone to reach out instead of via a Google review pretending to show a splinter of ethics.

Katchmark construction out of Chantilly, VA was amazing to work with. Their team was extremely professional and handled my entire roof replacement job with top quality. It all started with their experienced Home Consultant Vinnie, who came by after I had contact them and conducted a thorough inspection of my roof. He took his time checking every side of the house, examined the roof in detail, educated me on the process and explained how his team would operate. He later followed up with the necessary paperwork: insurance, certificate(s), and proposal. Katchmark’s price was fair and in line with what I expected from a reputable company. After the initial inspection and estimate, I was contacted by their scheduling team to arrange for material delivery. They did so following my instructions and delivered everything on time. Once I was on the calendar, they kept me informed of every step via emails and phone calls. In addition, during each phase of the project, the PM, Taylor (who was awesome) would personally call me and provide updates. I even received pictures of my roof being replaced as I was working late that week. Their crew was professional, showed up on time, worked together to tackle every component of the job. The crew was very respectful of our home environment. More importantly they clean up each day and ensured that no debris was left behind. The Katchmark team of Vinnie, Lori, Taylor, Julie and Kelsey was simply the very best. I had total peace of mind and confidence regarding my roof and my house. Everything was done professionally and cleanly. I would always go back to them for any future needs.

DO NOT use this company. The condo association for my development hired Katchmark to redo the roofs on all the buildings (about six or seven). Work started in October, and they are STILL here in late January. Here are just some of the issues we've witnessed in that time: 1. Our development has access to the W&OD trail. Katchmark decided to dump all their roofing materials for the job right near the entrance to the trail, partially blocking the entrance and absolutely destroying the lawn without a care. They've also destroyed part of the lawn in the complex that leads to the trail. 2. Workers have tossed significant debris off the roof, which almost hit me in the head once. Sometimes, the workers toss debris off the opposite side of the roof without looking below. They can also be slow to clean it up. 3. We had a cable hooked up to an unused satellite connection on the roof. Instead of removing it right away (as they promised to do several times), the workers kept moving it to the point where it crossed right in front of our door. After some persistent bugging, they finally removed it. 4. My fiancee and I slept poorly for several nights because of a loud rumbling on the roof. Apparently, the roofers just left a disconnected satellite dish up there, and the wind was blowing it back and forth all night. 5. I passed by a worker once who was standing and hocking loogies in my neighbor's garden. That same neighbor also had a problem with her heating/cooling unit, which we believe the workers shifted or tampered with on one occasion. 6. One time, I was sitting on my couch and looked up to see a worker glancing in at me through the hole in the upstairs window curtain. Maybe it was an accidental glance, but very creepy nonetheless. 7. The work looks sloppy and shoddy. I've never seen people work so long on a job that has shown such little progress. They have a ton of workers, so, even with the occasional weather setbacks, one would think it wouldn't take this long and/or it would look better. Generally, it's just annoying to have unprofessional people working in your development for three whole months, banging on roofs, stomping, shouting, hurling debris, blocking parking spots (not ours, but many others), and more without any idea when they will finish. At this point, it seems like they'll never leave.