Firehouse Roofing

My husband and I cannot say enough positive things about Firehouse Roofing! Needing a new roof and working through the process with insurance was never going to be a fun process, but Firehouse went above and beyond to make it as pleasant as possible. Bradley was patient, friendly, very informative, and supportive as we worked through the process and figured out what product and colors were best for our house. He took many calls and texts and was always happy to help walk us through next steps! Bradley even came by to check on the project when it was underway and make sure I was happy with everything. Christian organized the entire project and went out of his way to make the schedule work for our family and our painter. He was always calm, kind, patient, responsive, and informative- the best customer service a homeowner could wish for! He is an expert communicator who always set our minds at ease. Hunter and Diego led the roofing days, and they were both extremely respectful and careful not to damage our house, yard, and pool! We had just refinished our backyard pool, and it comes right up to the house. We were very worried debris or nails could ruin the new plaster, but Hunter and Diego were very well prepared. To protect the pool, they brought in giant tarps and covered the entire pool and hot tub. And during the roofing, Hunter and Diego were both positive and did an amazing job troubleshooting anything that came up. Their communication was above and beyond at every stage! Hunter managed the second day of roofing as well, and we appreciated have him here very much! Hunter listened and acknowledged any concerns or questions that we had, and he addressed them immediately. He sent photos of everything and educated us on the different types of flashing, ventilation, etc. He worked very well with the roofing team, and they were all impressive and hard working! It was also clear (and reassuring as a customer) that Bradley, Hunter, Diego, and Christian worked incredibly well together, communicated often, and had the same goals for high quality workmanship and happy customers. The roof looks great, and our neighbors have been commenting that they are impressed by Firehouse as they watched the professional set up and protections around the house. They think the roof looks great too! We do as well! Thanks Firehouse! We are appreciative of the fine work you do and the way you treat your customers! I would recommend Firehouse Roofing to anyone without hesitation.

I used Firehouse roofing in 2016 for hail damage and had a great experience, so I decided to call them in 2023 when we got hit with hail again. I had my insurance adjuster out prior to calling Firehouse so I could get the insurance claim rolling. Zayne with Firehouse came out and reviewed the adjuster’s report and performed a thorough inspection himself and found a few items missing from the insurance adjuster’s report. Zayne and his team communicated directly with my insurance to have the additional items covered. After we executed the contract, which Zayne explained and covered to my satisfaction, the Firehouse team had us scheduled within a week. Several days before install, a Firehouse rep called and went over what to expect on install day. When install day arrived, the install process went as explained on the call. The Firehouse install crew arrived and quickly went to work. Hunter with Firehouse met with me shortly after the crew started to inspect the attic for A/C lines that might be too close to the roof. Anyone in Texas should appreciate this inspection. A hole in an A/C line in August in Texas does not make your family happy. Our A/C lines were clear from the roof, so Hunter moved on to oversee the install. The Firehouse crew worked diligently all day in 100+ temps, and was mindful of the area around our house. They cleaned up any mess they made and swept the house perimeter and driveway with magnets, more than once, to pickup any loose nails. After the crew left, Hunter came back and swept the perimeter again, with a magnet, for items that the others may have missed. Zayne came by the following day and inspected the install and walked the house perimeter a third time to confirm all debris was cleaned up. The entire Firehouse team did a great job and I would highly recommend them to anyone that needs a roof and gutter replacement. Firehouse has exceeded my expectations twice now.

I am very pleased with my experience using Firehouse Roofing and couldn't be happier with the new roof and ventilation! I messaged Firehouse Roofing through their website to initially set up a roof inspection (for suspected leaks). They were quick to respond and dispatched Bradley Simpson for the inspection. Brad knocked it out of the park from the beginning ! In fact, his thoroughness and professionalism during the initial roof/attic inspection is what made me choose Firehouse Roofing for this project. Brad's inspection included a video of his findings and it was obvious I needed to have the roof replaced. Brad took the time to go through his findings, discuss all of the roofing options, explained how the process worked, and was there every step of the way for when questions inevitably came up. He made the process as easy as possible every step of the way. Firehouse Roofing did a great job on installation day and the project leader kept me informed throughout the day of progress (as I was WFH). They were efficient and did an excellent job cleaning / checking for job debris around the house. Special thanks to Christian, Tiffany, and everyone else I worked with who helped me with the scheduling the project and follow ups ! I appreciated the flexibility of calling or texting the team when questions arose. My experience with the Firehouse Roofing team is amongst the best ones I have had working with a contractor and it raises the bar for what I will look for in all future contractor projects

Found out we had a leak Thanksgiving morning. I called Firehouse roofing and the owner contacted me ASAP. On a holiday. I didn’t expect a response nor a representative to come out until the following week. However, the company sent over Aaron C. the next day. He was on time, thorough, and did not rush the inspection. He was professional, knowledgeable AND took pride in his work. He didn’t do the inspection in a rush. He also seemed very content with his job. This tells me a lot about Firehouse Roofing. Aaron even presented a video of the roof damage, each helped a lot, since I couldn’t go up there, myself. The roof was repaired the next week. David fixed our roof in a timely manner and was professional. Aaron went above and beyond. He tarped our roof, then checked on it the next day, only to find the leak got worse. He came and re-tarped it and kept in frequent contact with us leading up to the repair. He even checked the repair after it was done. We did have interior water damage, so Aaron referred us to a reputable HandyMan service and we got everything repaired within two weeks. I am so grateful to Firehouse Roofing and their staff. They treated us fairly and with a high standard! They could have taken advantage of us, but instead treated us like family with trust and respect. You CANNOT go wrong with Firehouse Roofing. 5+ star treatment.

Excellent experience having our roof replaced by Firehouse. Met with two other contractors before contacting Firehouse, and neither came close to matching the professionalism, transparency, and responsiveness of Firehouse. Skyler was very thorough and professional throughout the entire process. From the inspection, to the claims process, working with our insurance and HOA, and beyond, he was available to ensure we had everything we needed, and very patient and knowledgeable in answering our questions and helping to educate us along the way. The work started and was finished on time. The roof looks great, and the cleanup was much more thorough than I expected it to be. Project managers Noah and James were both very professional and friendly during the install. They did a great job at setting expectations and taking the time to thoroughly answer any of our questions. Tiffany, Jessica, and Christian at the office made the scheduling and payment processes very easy and straightforward. Literally everyone we came in contact with was great to work with. This whole process could have been a humongous headache, but Firehouse came through and made it a breeze. I would, and will, recommend Firehouse to anyone who asks.