Blue Truss

After numerous posts on a neighborhood page about defective shingles by Owens Corning, I made a call to a referred roofer and it was determined that the roof had major granular loss and that what was a 5 year old roof actually looked like a 15-20 year old roof. With assurance and assistance from that roofer I followed the process to file the appropriate paperwork to OC to get the process started. I receive my denial letter from OC stating that the shingles were not defective. I picked up the phone to speak to the roofer to see what my options were. I made multiple attempts to connect with the owner or project manager with NO response. I once again searched our neighborhood page and found Jason Howanec and Blue Truss! I called Jason and he immediately answered my call. I explained the situation to him and my current frustration. He spent the next hour on the phone with me explaining the process with OC and why I might have been denied. He scheduled an inspection for the next day. He walked me through my options and promised to make sure that at the end of it I would have a great roof!! I am a firm believer in customer service! But Jason with Blue Truss treated me like family! I can’t say enough great things about how easy he was to deal with, great customer service and the pride he takes in his company and workmanship! This entire process was stressing me out. Jason walked in and make it seem effortless! Jason and his crew swept in Halloween morning to redo my roof and promised to be finished before trick or treating! He was one site every step of the way giving me regular updates on the progress. Professional and thorough all the way!! Thank you Jason and Blue Truss for a beautiful new roof!!

Honestly can’t say enough great things about Blue Truss and Senior Project Manager Chris Doyle. We had the good fortune of meeting Chris through a neighbor and almost immediately knew he was someone we could trust to guide us through a process that was unfamiliar to us. Like many families in Central Texas, we were working with insurance to recover damages to our home following a particularly severe hail storm. Chris did the initial inspection of the roof, gave us a fair assessment of the damage, and didn’t put any pressure on us to choose Blue Truss or make a quick decision. Chris educated us on questionable tactics some companies use to make sales, something we especially appreciated since companies were soliciting non-stop in the neighborhood. He provided us with a transparent estimate with each cost clearly itemized so we knew we were doing everything above board. The work was exceptional as well. The teams arrived exactly as planned and replaced the roof and gutters with remarkable attention to detail and extremely high quality materials. At the end of the day, they left our yard cleaner than it was before they arrived. We were one of the first homes in our neighborhood to have a new roof installed and I think our decision to use Blue Truss was the main factor. I would absolutely recommend Blue Truss to others and wouldn’t even consider another option for our home.

This an update to my previous review. I just used Jason and his team for another home which required a 48 hr turnaround. This was no easy job as there were significant challenges both physically and logistically with the project. The Blue Truss team performed magnificently! Jason was immediate and professional with his communication. He sent over 70 pictures of the roof within 12 hrs of contacting him and this enabled a quick execution with the parties involved. His team was able to strip and replace the entire roof in 1 day! Absolutely incredible!!! The workplace was left clean and the roof looks amazing!!!! I can't see enough good things about Jason and his team. They replaced our entire roof in one day! Their level of professionalism and communication are rarely seen these days. Not only did they show up early but they stayed late to ensure it was completed. They dealt with significant wind gusts and ensured no material was lost in the neighbors yard. To finish things off, Jason personally inspected the entire area in the dark to ensure all materials were picked up or put into their truck to haul away. Attention to detail is the difference between amateurs and professionals!!!!

WOW!!! We cannot say enough great things about Jason Howanec and the Team at Blue Truss. From the very beginning when we started assessing the issues with our roof, to the finished product, Jason was always in communication with us with regards to the process and each next step. Ultimately it was determined that our roof needed to be replaced, and we could not be happier with the quality product, service, and workmanship that was delivered. We elected for the 5-Star Warranty roof with 50 years of material coverage and 25 years of workmanship coverage. We loved the existing color that we had on our previous roof, so we settled again on the Weatherwood color. We were initially concerned about our yard, pool, and landscaping with regards to potential damage while removing the old roof. Jason assured us that they would take the necessary steps to make sure that all of those items were protected, and indeed he and his team did a fantastic job preparing. Without hesitation, we would recommend Jason and the team at Blue Truss for any type of roofing need. I myself am in the customer service business, and I can tell you that he and his team by far exceeded my expectations.

I had Blue Truss put a new roof on about 6 months ago and they did EVERYTHING they said they would. I was highly impressed with their work and professionalism. Fast forword to last week when we had a TON of rain, that's when I found out I had a hole in the side of the roof and chimney because the SQUIRRELS had chewed a hole about 7 inches wide. Well, the rain came rushing through and the ceiling in one of bedrooms opened up and about a 3ft by 4ft hole was made. I called Blue Truss and they were out here in 10 minutes, can you believe it !!! They not only did a masterful job of fixing the roof, while it was still raining !!! They promised me they would come back a few days later to do the repairs to the ceiling and wall. They KEPT their word and wered on time and completed the job. Folks, I'm 80 years old and you would think it was the old days when your word MEANT something . We also shook hands on it also, something else that is RARE. I am NOT getting a dime to write this but these guys and the company are a very RARE breed. I just can't say enough great words about them.