AVCO Roofing

This place is very poor at time management and committing to a date and attention to detail. On oct 3 2018 we were told by Jim the owner to make half of the full payment to buy materials for our roof / vinyl. The next time we heard anything was on the 13th. We were told on the 14th someone would be here to start the work on our home. No one ever showed up. Then We were told on the 15th someone would be At our home. No one ever showed up nor did they contact us. My husband stayed home all day waiting to for them. When we contacted Jim he was unaware no one showed up and told us they were backed up because other people had damaged homes at this point we became frustrated because of the lack of communication/ poor management not being able to stick to a date Especially when you give some one over 3 thousand dollars or any money. it’s only professional to let the consumer know when you are canceling or re-scheduling. At this point we didn’t want to continue further business but Jim insisted that we should just give him a chance. So we did ... 7am on 16th his employers showed up to start working On the roof. At 7pm when I arrived at my home they were not finished and left a trailer of trash blocking my driveway which may I add is very in considerate. When asked if they could move it the employee told me he didn’t have the equipment and could not move it. Also they left all of there equipment unsecured on my property? I reached out to Jim told him by tomorrow I didn’t want the trailer there blocking the drive way. The next day when they finished It was day and I could see the roof it was black not brown! My husband and I both discussed with mr.Jim on two occasions brown. But for some reason it was black and that’s what he had on paper ?? This was very disappointing. They same day I asked if some would be finishing the rest of the work to my home. He ensured me some on should be there tomorrow. Again no communication no one showed up. Today is the 20th and the workers just showed up to finish the job. Although the work was actually completed. Roof siding etc. I feel This was a very unpleasant experience. I wouldn’t recommend this place to anyone I know just because of this. If you do choose to use this place make sure you express no materials or equipment left on your property or blocking your home The initial consultation you have make them write down everything including the color and before they start any work verify your self it’s the right color Take pictures and updates as they come. Hope this review helps.

Many roofers we had come out barely looked at the roof and quoted very high amounts and would hurry off like they had other more important stuff to do and not explain anything or listen to us. We were told to call Richard from AVCO roofing and figured it would be the same thing. We were so so wrong! He went up there and took a bunch of pictures, explained the cost, and what he would have to do, and what was wrong (our roof was installed wrong) and he did an amazing job with building our new carport and completely replacing our old roof and putting on our new roof. Anytime I had a question he was easy to get ahold of and answer them and make sure I understood (and I had a lot of questions and concerns as it was my first roof replacement and a first time home buyer). A lot of the decking on our roof ended up needing to be replaced which was more than what Richard and we had thought but he explained before the work started that more may need to be replaced and if so our cost would go up and was able to help us with the added cost by doing a finance option through AVCO/greensky. Before Richard from AVCO came by I thought I couldn't get my roof done for a long time (probably years) because a new roof is a lot of money and nobody else would have the patience to listen to my questions and concerns but having Richard listen and explain that there's finance option allowed us to get it done now and I will always recommend Richard and AVCO roofing to anyone that wants or needs their roof looked at or replaced. Nothing but good things to say about Richard Manross and the AVCO crew! What an amazing job and there's no amount of words that can express how happy and thankful I am for everything (I could go on and on) thanks again Richard Manross and AVCO!

I had storm damage from the Oct 2019 storm. My insurance company sent an inspector and they determined that the damage was less than the deductible of $4700. I had about 5 different companies stop by and offer to get on my roof and look around. None of them were on it for more than 5 minutes over the next 9 months. Dave Freeman with AVCO stopped and asked if I minded if he took a look. I agreed but not really expecting anything different than the other 5. Boy was I wrong! He came down off of the roof after taking about a 100 pictures. He said that he believed that there was sufficient damage to the roof, gutters, patio cover and chimney to try again. I agreed to do it but again not expecting much. Again, I was 100% wrong. The insurance company inspector came out again and armed with plenty of documentation the inspector agreed with everything that Dave showed him! I couldn't believe it! Oh did I mention that during the period between the damage and getting my house repaired, I had changed to a different insurance company. Yes that's right! He told me that I was within the period that I could file against my previous insurance company. So I went from a claim that was less than $5000 to a claim check for over $30,000! I couldn't believe it! There were a few unexpected issues that were discovered along the way, but Dave always came through with an alternative. He was very attentive and really did look after the customer. We closed everything out yesterday (roof, gutters, patio cover, chimney, roof turbines and soffit vents ) and I could not be happier. I would highly recommend Dave and AVCO to anyone. Trustworthy and attention to detail is the experience you will have.

Let me first say it has been very difficult to find companies you can count on to do construction type work in east Texas. On June 16th a storm rolled through causing allot of damage in Upshur County. We had a large tree top lawn dart through our roof causing allot of damage all the way down to the carpet inside the house. We initially contacted a contractor to help with the repairs. As usual, 6 weeks into it we were still sitting here with nothing being done and no confirmation when work would begin. I found another contractor who has been fantastic “Jaggar Construction.” Mitch with Jaggar sent Josh with AVCO roofing out to inspect. Long story short since our first contact with Josh at AVCO roofing, the process has been great. He is not afraid to get his hands dirty along with his crew. Josh has been fantastic communicating with us and keeping us in the loop every step of the way. AVCO sent out a top notch crew. Not only did they do a great job repairing and replacing our roof but their clean up after the job was even better. They exceeded my expectations. That isn't easy to do. If you need a roofing company for any size job do not hesitate to call AVCO roofing, specifically Josh. It is hard to find a company with integrity, great communication skills, and who takes pride in their work. I would go as far as to say I would put AVCO roofing up against any roofing company in east Texas. My money would be on AVCO. Thank you, guys, for a job well done. Wish we would have found you 6 weeks earlier.

5 stars is just not enough for the amazing job this company did. Working with Josh was the best experience. If you need a new roof these people are the one's to contact. There is no way for my husband and I to explain how awesome it was to have Avco Roofing do our roof and gutters. Josh with Avco was such a blessing to work with. He is VERY professional. Josh answered all of our crazy questions and explained the whole process to us. It was amazing just how stress free this was for us. Josh took care of everything from meeting the adjuster, getting paper work to the insurance company, scheduling the crew and the gutter guy. We have done nothing but endorse the back of the check and pick out colors for the roof and gutters. The roofers completed the roof in 1 day. They started at 7 am and completed the whole roof by 3 pm on the same day. The man that did the gutters through Avco did a wonderful job as well. Gutters also were completed in 1 day. We never had to take off work other than to be at the house when our adjuster came out. I almost hate for it to be completed. It has been a great experience to work with such an amazing company. Avco you did a good thing hiring Josh. Josh thank you just is not enough for all of your hard work and taking all the stress off of us. God bless each of you!!!!! Donna and Terry Lewis