Smith & Ramirez Roofing

Smith & Ramirez Roofing in El Paso, TX, recently did a fantastic job on my roof. Brady Wolfe was my main point of contact, and he was incredibly responsive and communicative throughout the entire process. Ally also played a significant role and was very helpful. I had a pretty rough start to the year when my roof lost several shingles in January due to high wind storms. It looked terrible, and I realized I had no idea when the roof was last replaced, even though I’ve been living in my home for five years. Brady came to the rescue with dozens of options and presented them in such a professional manner. I decided to go with Timberline HDZ shingles, new piping boots, and metal overhangs. They ended up replacing the entire roof, and because my house was built in the 1930s, there were quite a few code upgrades that needed to be made. The whole project took about a week. I found Smith & Ramirez Roofing after getting 5-6 quotes from other companies. Each one fell short for various reasons – some were too pushy, others weren’t professional, and some didn’t even provide a quote. Smith & Ramirez, however, stood out with their professionalism. They showed up in uniform, had beautiful brochures, and their Instagram is full of videos showcasing their recent work. The roofing crew was friendly and professional, always making cleanliness a priority. They constantly cleaned up nails and dropped shingles, which I really appreciated. The Timberline HDZ shingles have a 50-year warranty and look absolutely stunning. They definitely upgraded the whole look of my house. The crew also had to fix the pitch on a big part of my roof and added wood boards throughout because the old roof was in such poor condition. Their customer service was top-notch, and they were very patient with me as I arranged the loan to pay for the final portion of the invoice. During their time working on my roof, I made sure to show my appreciation by buying pizza for the crew a few times and providing Gatorades and water. They seemed to appreciate it, and it was nice to support them while they worked hard on my roof. I would definitely recommend Smith & Ramirez for their professionalism and quality. While there are a few things that could be improved, overall, they did a phenomenal job. If I ever need a new roof on any investment properties, I'll certainly use them again. Plus, they provide a customer portal with all the photos and documents you could ever need for insurance or your own records. Smith & Ramirez Roofing did an outstanding job from start to finish. Their commitment to quality, professionalism, and customer satisfaction truly sets them apart. If you need roofing services, I highly recommend giving them a call. EDIT: Original review had " it would be helpful if they had someone on staff dedicated to working with the insurance company for payments and supplements, so I wouldn’t have to handle everything myself." And it turns out my insurance policy is an "ACV" policy with a lot of limits on what can and can't be done. Despite this, S&R has been working with the local adjuster to get additional supplements paid on necessary additional work done.

We were so worried about the damage to our roof had no idea where to start. Contacted our insurance company who did the initial estimate etc...USAA had SMITH & RAMIREZ ROOFING CO. as the #1 company in El Paso, Tx. Contacted them and immediately heard from Ms. Vena Allen who came out did our estimate and then put me at ease. She informed me that the company would work with our insurance company and that all we would be paying our of pocket would be our co-pay. Skeptical about it at first yet she explained it all to me in detail. She was patient and made sure we understood what was needed and how it would all take place. That she would not leave us hanging. Sure enough she was with us from beginning to the end. It took longer than expected due to the shortage of lumber then other items were in high demand and we could not get them. Prices kept climbing and climbing. Still Vena Allen was by our side reassuring me it would be ok. After several weeks of hard work by Smith & Ramirez Roofing Co. our roof is finally complete. We are very satisfied with the professionalism of Ms. Vena Allen and her team of roofers, as well as her subcontractors that came in to Paint and repair the water damage 5 Star painting company, Mr. Federico Rodriguez of Windows & Siding Replacement & his crew. Also Smith & Ramirez Comptroller Ms. Carla Bercerelli for being so amazing. Thank you Vena Allen for your wonderful support and understanding through this entire process.

Smith & Ramirez Roofing did an outstanding job and truly demonstrated a high level of professionalism. They showed integrity, honesty, and most of all reliability knowing that the job would get done and it would get done well. From day one, when we first met with Britnay she explained with details everything that needed to be done and why. She provided documentation of what needed to be purchased and the quantity amount. She took the time to answer all questions we had. She provided images of work that had been done by Smith & Ramirez in other houses. After all this, we were confident that this was the right choice for us to hire this roofing company to do the job. Britnay provided us with the before and after pictures of the roof. As for Jorge and his crew they did an excellent job! They cleaned extremely well after each working day. Edgar came every day to check up on the process making sure everything was going well. Very professional, courteous, and respectful. We are truly satisfied with the installation of our new roof. I will strongly be recommending Smith & Ramirez Roofing to others.

I recently had the pleasure of working with Smith & Ramirez Roofing for a roof repair, and I am thrilled with the exceptional service they provided. From start to finish, the entire experience was marked by professionalism, efficiency, and outstanding customer care. Alex, the owner, played a pivotal role in making the entire process seamless. He took the time to personally walk me through the steps involved in the roof replacement, patiently addressing all my questions and concerns. His expertise and dedication to customer satisfaction were evident, and I felt confident in the hands of a knowledgeable professional. I wholeheartedly recommend Smith & Ramirez Roofing to any homeowner in the El Paso area seeking roofing services. Whether you need an estimate, roof replacement, or repairs, this team is the best choice. Their professionalism, expertise, and commitment to customer satisfaction make them stand out in the industry. I am extremely satisfied with the results and grateful for the peace of mind that comes with having a reliable and skilled roofing company.

I would certainly recommend Smith And Ramirez Roofing for friends and family. They were prompt and courteous. They cleaned up the worksite. I did not have nails all over my yard and in my grass. They did the project from start to finish in approximately three days once the insurance paperwork was complete. They were able to get a few extras added and all the damaged items replaced for my rooftop. Britney who initiated the contact for Smith and RAMIREZ did a fantastic job. She maintained communication throughout the process and often showed up to the job site just to make sure everything was in order. I know a lot of contractors in El Paso say they can do everything but very few can deliver on what they promise. Smith and RAMIREZ did just that. After the work was complete, the inspector came and evaluated what they did. In his words, “The roof is impeccable.” Many roofers may offer lower prices, but I can almost guarantee they’re taking shortcuts, over promising on what they will deliver and may not even install your roof to current city code. Happy customer,