Knowles Roofing, LLC

Update 2024-07-24: Knowles fixed all of the issues below, free of charge. The siding was completely replaced, the master bathroom drywall was cut out and replaced. Lalo was great to deal with for the additional repairs. I am fortunate enough to be able to work from home. I may have never caught the mistakes that the Knowles roofing crew made while installing my new roof if I did not work from home. The issues I had, are as follows: 1. The contract that I signed stated that "all rotting decking would be replaced" up to a certain amount of sheets of decking at which point it would cost extra. Multiple times I had to walk outside and point out rot that they were already covering back up with water/ice shield that was just going to be left. 2. The crew left the old flashing installed where the 1st tier of my roof meets the gable wall on both sides of the house. Again, something that no one would ever know unless they were watching. When I questioned why they were not replacing the flashing the response that I received was "we are scared that it will damage the siding, and we aren't responsible for that". Fair enough, I understand that siding might be a different trade and require a different crew. At no point before the crew showed up to my house was I informed that this would be an issue. If I had been informed, I would have had the siding cut back enough for the roofing crew to install new flashing properly. Since flashing was a line item with a separate charge in my invoice I asked for it to be removed as it was almost $1,000. I received what I felt was annoyance from the owner when I inquired on it. If I had not caught this, Knowles would have (hopefully unknowingly) stolen $1,000 from me for a service that they did not perform. 3. I had new gutters installed only a few months prior, not knowing that my roof needed to be replaced. Multiple time I witnessed Knowles roofing crews not using gutter guards that resulted in terrible scratching to my brand new gutters. I had to ask the foreman to tell the crews to not stand in the gutters as they were bending and bowing out. To be fair, Knowles did pay to have new gutters installed in the sections that they damaged. 4. As of today, 2024-06-09 my roof STILL LEAKS. I called Knowles in September of 2023 when we had a nasty rainstorm blow through that resulted in water leaking into my master bathroom. Knowles did respond promptly and fix the damaged drywall. They "attempted" to seal the leak which resulted from the flashing/siding not being replaced by caulking it. The drywall was also repaired free of cost. That worked for about 5 months until the next bad storm blew through and the master bathroom leaked again. Along with a few other spots. I contacted them again, and they had a 2 man crew show up to assess the damage. They supposedly fixed the other leaks, and were going to send me a quote to replace the siding and flashing. That was on May 29th. I called last week, (nearly a week and a half later) to see if they could send a quote and have still not heard anything back. 5. The Cherry on top of this whole ordeal came in the form of a screenshot from Tony my sales-person and liaison. Essentially Tony shared a screenshot with me to show that the owner had approved the $1000 refund off the cost of the roof for work that they did not perform. In the same screenshot he forgot to delete older correspondence where they had complained and wished they hadn't taken my project because I was too picky. Apparently, in the post-covid world, it is considered picky to expect a company to do what they told you they were going to do. Not once did I ask or expect Knowles roofing to perform additional or out-of-scope work. At this point, I would strongly encourage anyone that had their roof replaced by Knowles around September of 2022, to climb into their attic and REALLY look at your roof to make sure that you did not fall victim to the same crew that I did.

I'm updating my original review that I posted and then withdrew on 9-3-2023. (Original review posted at bottom) Unreliable and lack of communication, is the only thing that can be said about this company. After I posted a negative review (posted below), I was contacted by the owner the same day, 9-3-2023. He was quick to apologize and said he would do whatever it took to make things right, if we would give them another chance. I was skeptical, but he seemed sincere, so I agreed. I told him I would go ahead and remove the negative review at that time. He said he would send a worker over the next day to fix our damaged roof and repair the flashing around our chimney. The worker showed up the next day and removed the shingles from around our chimney and fixed the flashing. It was then that he noticed that the shingles he had brought were a different color than the shingles on our roof. I didn't really understand this, because one of their workers had already taken a sample of our old shingles when he was here weeks before with the wrong colored shingles the first time. The owner then called me on the phone while the worker was on the roof and said the shingles didn't match and they would have to put the wrong colored shingles on, so the roof wouldn't leak. He said that they would get with their distributor the next day or the day after to visually match the shingles to the ones on our roof so they could replace the wrong colored ones. It has now been over 2 weeks later and still no communication or word from this company. Not only is the damaged section of our roof not repaired, but now we have different colored shingles around our chimney. The damaged section of our roof still has plastic sheeting covering it and it has been that way since this company put it on there, back in June. This whole situation would almost be funny, it it wasn't so frustrating. I chose this company because of their 5 star rating, but I guess ratings can be misleading. So much for making things, "right." (Original review / Posted on 9-3-2023) I don't know how this company has a 5 star rating. We have been getting the run around from them for well over a month now. They have scheduled to come and do our repairs to our roof on 3 different dates and have failed to show up on all 3 dates . Not only did they not show up, but they failed to call and let us know they would not be coming. When we would call and talk to the receptionist, Kayce, to see why they didn't show up to do the work, she couldn't give us an explanation. She would then say she would check into it for us, and call us right back, but we would never hear back from her. This happened on several occasions. We called them back this past Friday, (8-25-23) around 4pm and asked them if we just needed to find another company to do the work, and the receptionist, Kayce, said they were sending a worker out right then to do the work. He showed up about an hour later, and didn't have the right shingles for our house. He said he would try and get the right shingles and come back th following Monday. Well, it is now a week later, and still nothing. Very frustrating. Our roof was originally damaged on 6-15-23, and we contacted Knowles Roofing a few weeks later. They were pretty helpful with sending out someone to look at our roof and give us an estimate. Having someone show up to do the repairs when scheduled and returning phone calls is where we are running into problems. It has now been over 2 months trying to get our roof repaired.

Knowles is great to work with. I first met Tony when a weak tornado went between my house and the neighbors in Forney. I had shingles turned up and limbs stuck under them. Tony checked the roof over pulled the sticks out and laid the tabs back down. I had a leak around a vent and they replaced it at no cost. Moved to Canton and had two trees fall on the house and damage to both my shop and storage shed and my garage door got messed up. Needed a new roof on everything and gutters and a garage door. Once again Tony came out and walked us through everything. Between Tony and Jared and Ashley Knowles they worked with the insurance and subcontractors for everything. The roofing crew in well over 100degree heat stripped the roof to the decking repaired where it was messed up and put on a whole new roof and changed out vents. The house had rotten wood under the gutters and soffit and facia which was not covered by insurance but was repaired for additional cost. All organized by Knowles. I am extremely happy with the work done and the exceptional clean-up efforts made to make sure all the nails and peices of shingles we picked up. Tony even came back the day after the roofing crew finished and walked the yard with a rolling magnet again just to make sure. If you think you need a new roof or just have a leak and you want to be treated like a friend or neighbor Knowles Roofing is the place to call.

My husband and I decided to go with Knowles Roofing, after we saw Tony Munoz was going out to houses and doing free inspections. We knew our roof was bad, but we didn’t know how much damage there actually was until Tony came out and showed us/explained to us how we could benefit from a new roof. Tony came out and did our free inspection, got us started on our insurance claim, came out with Ashley to talk us through the claim/process of the installation and was there with us and FOR US throughout the entire process. We just got our new roof this past week, and we couldn’t be any more pleased. The workers worked hard and fast in 20 degree weather to completely replace our roof. We LOVE it. We didn’t know how bad it looked, until we saw our new roof looking AMAZING. We will send anyone/everyone to Knowles Roofing and suggest they use Tony for there process. We are so pleased with everything. The customer service. The quality of the roof and every thing in between. THANK Y’ALL!!!! (Added a before and after picture to show how great they did!)

Kowels Roofing Company LLC Theses Guys don't fool around called to get a temporary cover for a severe leak after a freezing rain and ice wind storm. They were very professional! Their work shows!! 💯% then some.! They were fast! 2 days! For tear off and put All New back on!! Even did repairs that the prior company was supposed to do 7 years ago and didn't do! All the crew were Professional well respect manners!! All These gentlemen are hard working men and work hard at their jobs!! They didn't stand around and B'S they were enjoying their Job! That's a plus!! You didn't see them stand take 20 smoke breaks! Or on their phones! They were prepared ahead of time. They lay down tarping to catch all the debris they cleaned up went over the yard with a magnet to pick up all the nails they removed their own debris they hauled it off everything was put back in the proper place and everything looked brand spanking new these guys rock yes God bless each and every one of them and they even do patio doors! I give the 20 Stars!