Crosby Roofing

First, let me share that the experience I had with Crosby's was PHENOMENAL. Caroline, Dana, and Christian were super helpful at the office. Sean was great when he came out to give us a quote. Darius was excellent with scheduling the work and performing a walkaround once the work was completed, and the crew whipped the new roof on in a single day (which looks great - see pics). We swapped home insurance companies at the beginning of August. I was truthful with the insurance company in regards to our roof being worn/aged and in need of replacement. I informed them that I would be shouldering the cost of the replacement myself, due to the roof being 20+ years old. The insurance company noted it and then proceeded to write and issue the policy. 5 days after the policy was effective on 8/8/21, I received an underwriting cancellation, due to the roof being too old and a few branches overhanging the roof. The insurance company had given me 17 days to resolve the issue in order to reinstate the policy. 17 days was fine for removing the overhanging branches, but was far too short to replace the roof, even if there wasn't a pandemic. I called 4 separate places to receive quotes, explaining the situation to each one and the deadline I was working with. All agreed to come out on Monday (8/16) to give us quotes. Only 2 showed, of which Sean with Crosby's was one of those that showed. Sean gave us a quote on the spot. We never received a quote from the other company. We paid the for new roof the following day, and Caroline called to inform me that they would try to schedule to have the roof done within the next week. Later that same afternoon, I received a call from Darius (project manager), who scheduled the roof installation for the following Wednesday (8/25). This was great, as they were doing everything they could to help me meet my deadline and get my insurance reinstated. We were all ready to have our new roof installed on the following Wednesday. Well, it turns out the crew showed up Tuesday (8/24) to install the roof. A day ahead of the original scheduled installation date. The crew worked throughout the day installing the new roof and I can tell you it looks excellent and we are still looking up at the roof whenever we leave the house. Moral of this review is that Crosby's was a pleasure to work with, they did excellent work, and they showed that they really care about their customers. My insurance company is another story altogether. I would highly recommend Crosby's to anyone needing roof or gutter work done.

I had a great experience with Crosby Roofing and highly recommend them. Sean Foote was the sales rep and gave the initial estimate. He was awesome! He spent a long time assessing my roof for storm damage, drew on it with chalk and took pictures so he could show me and explain. He was very knowledgeable. He came out a separate time to meet the insurance adjuster to look at my roof with him and was very helpful with the insurance process. Ashley gave me several addresses at my request so I could look at various shingle colors on roofs. I chose Crosby based on reviews, Sean’s knowledge, the type of shingle they use, and their reputation. I like that they used Certainteed shingles preferably (or GAF or OC), but not IKO. There are other roofers that have lower prices but they use IKO shingles which are not as good quality. Richard Crosby was personable and offered great customer service and was quick to resolve any concerns. I like that I had his number to reach out with any issues. Anthony promptly addressed any concerns and offered to go over my yard a second time with a magnet. I appreciated the walk around with him after the job was completed. There was some minor miscommunication with the job order missing a detail, but Richard and Anthony both had a great response and said, “we’ll do it - we’ll get the job done right.” Great customer service and work ethic. The actual crew that did the work was awesome! Most didn’t speak English but the crew leader did. They were respectful, friendly, left no trash behind, did a phenomenal job, and kept my yard free of debris. They completed the job in less than 24 hours. I have high standards and would highly recommend Crosby use them again myself.

Our experience with Crosby was mixed. Setting up the appointment for the estimate for gutter installation was easy and the estimator was kind and professional. He gave us a good price and even gave us a discount when he realized he made a mistake. However, it was two months before they could come out to install the gutters. When I asked if they could give me an estimate for their arrival time, I was told that they don’t do that. So, I was expected to wait around all day for them to show up. The day before our appointment, I received a text that they would not be able to come the next day due to some unforeseen circumstances, so we rescheduled for two days later. I told the gentleman that we could arrange for my husband or myself to be here to meet them, but that I needed a notification when they were on their way. There was some miscommunication, and the installers arrived before I got a message. Thankfully, I was home and it all worked out. It was an all-day project, which was fine, but the installers told me that it wouldn’t have taken as long if they had had all of the supplies that they needed. The foreman had to run back and forth several times to get parts that weren’t given to them when they originally picked up the supplies. The installers were great—they worked hard all day, were professional and polite, and the quality of the work seems excellent. They cleaned up after themselves, too, which I appreciate. So, as far as the quality and price of the work, we’re very happy. The scheduling and communication leaves much to be desired, which is why I couldn’t give them five stars.

Crosby's Roofing was the last roofer on my list to call. Connor came out to speak with me and evaluate my roof. I asked all the same questions as the previous roofers who visited for an estimate. Connor was very knowledgeable and the price was impressive. Connor stated that his crew is solid and has been around for over ten years. This was one of the most critical key points of our decision to use Crosby. The price was amazing, but was not the only thing that helped us to make the choice. The price was right because the work was not stretched out over 2-3 days which the previous roofers estimated and cost more with competitors. The crew came out early and began working right away. These guys did not play. I was totally impressed with how hard they worked. The roof looks amazing and we received everything we asked for from the products to the service. I was super impressed and had my mind made up previously on another roofer that would have cost $2K more. Crosby is coming out to install gutter covers for us as well and cannot wait for our roof project to be complete. Thank you Crosby Roofing for a wonderful experience.

I was thrilled with Crosby roofing. I'm so glad I used them. Through the years I've been seeing their trucks parked outside when other neighbors were replacing their roofs so I thought I'd give them a try - just for a estimate. They were very professional and explained everything I needed to know including how my insurance company would enter the picture. I really felt after speaking to them that I didn't need to call anyone else out. Which is not normal for me. We did add on some additional upgrades, again I'm glad we did, because how often do you replace your roof? Besides, I felt confident that what they were explaining to me were visible and needed improvements to make our roof last longer. We have a solar panel on the roof and they were able to arrange for it to be lifted and put back on a extremely steep roof after the solar company refused to do it, because the roof was too steep for them. They handled everything perfectly. We'll be in need of some new gutters soon and Crosby is who I'll call. Thank you so much for doing what most companies don't do anymore - taking care of your customers. Great job!