Gilstrap Roofing

This is a lengthy review, as I consider a new roof to be a major expenditure, and the following details may help potential customers to make a better informed decision. I hired Gilstrap Roofing to replace my shingles that were originally installed during house construction 21 years ago. I was interested in Gilstrap because of the good reviews I had seen online, and the fact that a contractor friend of mine told me he would use GIlstrap if he were having his roof replaced today. Erik, the salesman, met with me for the initial inspection and to provide a quote for the complete project (remove olds shingles and vents, install all new materials, and clean up everything). Erik was great! He is very down to earth, is knowledgeable of the details of the work, and is very cordial in his customer interactions. I felt really comfortable with Erik and was pretty confident to hire Gilstrap for the job. Of course, in practicing due diligence, I did get a quote from another contractor. The price to complete the job was very much in line with what I had been provided by Erik, but my confidence in working with Erik and Gilstrap Roofing was much higher than with the competitor. Erik also provided me with the addresses of several houses in the area that had been recently completed by Gilstrap. My intent was to see the finished work and compare different brands of shingles. For me, looking at shingles on line or a sample in a brick and mortar store is fine, but the real test is seeing them installed on a house. Seeing the finished roofs on actual houses helped to solidify my decision on the brand and we were ready to go with the project. I was able to get on the schedule pretty quickly, and the project kicked off within 2 weeks of contract signing. The project started a bit awkwardly, as the roofing team arrived but did not want to work on a roof with a steep pitch. No problem for Gilstrap Roofing though, as they had a new team at my house a couple of hours later. It took 3 days to complete the job (with the exception of some follow up details that were completed later). Being completely transparent, I had to pay close attention to some details to ensure everything was done according to my expectations and the details outlined in the contract. The crew did not speak English, so I had to reach out to the project manager, Dan, on several occasions so he could follow up with the crew chief to ensure corrections were made. This is the one area that could have been better (and the only reason for 4 stars instead of 5). I would have liked to have seen the project manager on site more to ensure that things were being done according to plan, and not require that I oversee these specifics myself. However, Dan was very responsive and quickly followed up to make things right. Thanks Dan! Erik had a follow up meeting with me in person to see the finished product and make sure I was happy with the result. At the end of it all, I have a great looking roof with a superb warranty, and I made some new friends along the way. Time will tell if there are any issues, but I expect to not have any, or that the folks at Gilstrap Roofing will take care of them. Thank you Erik and the rest of the team at Gilstrap Roofing for the good work and professionalism in how you run the business!

Since the review below regarding some repair work, we've had our roof replaced by Gilstrap's, with Marcos as the crew leader, in Jan 2023. Having a roof replaced can be a hassle but this one went quite smoothly. December 2023: Almost a year afterward, when we pulled our Christmas decorations out of the attic space, we noticed that a good sized knot had been knocked out of a section of plywood when new Roofing was nailed, and the plywood looked like it had gotten wet, which could have been an old stain. I sent Brian Gilstrap pictures of the sheathing, showing the hole where the knot had been and through which the roofing felt could be seen. Brian sent out an employee, Juan, to look at the issue. He thought it should be corrected and after making a call to Brian, the material required was collected and sent to our house. Meanwhile, Juan started with the removal of shingles where the small section of plywood need to be replaced and had that done and plywood cut out. Juan completed the whole job quickly and left the site clean. We were very pleased by the quickness and professional quality of the work done. Thanks Brian & Juan! Review post initial experience with Gilstrap Roofing.: Contacted Brian Gilstrap after reading some entries in Neighborhood app and reading reviews in Google. I was aware that we needed some shingles repaired and the 3 person crew assigned were very thorough. They made an effort to find the replacement shingles to match the 14 yr old shingles on roof as closely as possible, they added some flashing on front porch roof, they inspected the roof for any other issues, including the condition of the boots around vent pipes where they touched up the sealant around them, and removed an old satellite dish and made sure the area under where the dish had been was repaired appropriately. They (Marcos, Marco and 3rd roofer) made sure everything that needed to be done was done the right way. Their thoroughness impressed me and I was grateful for their efforts.

Our roof was 17 years old and was the original builder grade, three tab and we wanted to replace it before we had problems. We secured three estimates, Gilstrap was not the lowest nor the highest, but fell right in the middle. It was important to us to go with a "family owned" business that had an established, longstanding reputation. Brian Gilstrap did the quote for Gilstrap and his quote was very detailed and he answered all of my questions. The Gilstrap warranty was three years longer than the other two companies, and the shingles they were using was a step up from the other companies, so we decided to use Gilstrap. We are very happy with our choice. The men that did the job were quick, neat and experienced. The quality of the work was excellent. Marcos Gonzalez, the production manager for Gilstrap managed our roofing project. He came out twice during the install and came the next day to do a final inspection where he went onto the roof and examined the work and took pictures. Marcos also used a drone so we could see what had been done. The original crew used a magnet to pick up nails from our yard and then Marcos had another person come the next day to do it again. We did not ask for this but he said it was standard practice for them. We had one of our screens damaged during the removal of our old roof and during our final inspection Marcos took our screen to get repaired, no questions asked. The customer service was excellent, the quality of install was excellent, and the follow-up was excellent. We are so happy with our decision to go with Gilstrap. It is a huge decision when picking someone to do your roof and Gilstrap made it stress free and reinforced our decision to use a local, family owned business. Thanks Brian and Marcos for making us feel good and our home looking great.

In June we experienced a series of significant rainstorms that allowed water to flow down roof valleys in the rear of our home, over damaged lower shingle drip edges, bypassing the gutters and into interior walls, damaging kitchen and bedroom walls on the main level and mating walls in the finished basement. We discovered significant basement puddling and contacted insurance. They sent out an inspector which confirmed hail damage and agreed to cover full roof replacement. We contracted with a different roomlocal roofing company. After significant delay, they failed to start work as agreed. So we contacted Gilstrap Roofing. Brian Gilstrap responded with a personal visit to review and discuss the project. He was able to get us squeezed into their project schedule for almost immediate action. Very impressed with his personal attention to our need. We had already waited most of the summer for the previous roofing contractor. Brian arranged for Carlos to be our project manager. They were both very responsive to our concerns and our needs. They arranged for quick delivery of materials and had them at our site well in advance of installation activities. The work crew were very conscientious and respectful of our property. They covered bushes with tarps, protected windows and siding, and tarps on the ground to collect shingles and nails for disposal. The crew did a good job of picking up materials and magnet trapping nails. They even did a special post project magnet scan for metals. I was very pleased with their work and highly recommend them. Rick Melling

Gilstrap Roofing was amazing to work with. They worked with our insurance company to get our roof replaced. Dan was very professional and was prompt. He came out and looked at the damage and then began paperwork with the insurance. Dan also came out to meet with the adjusters. After the paperwork was final, the roof was started in two days. The insulation was a whole roof and was scheduled for 2 days. Dan's crew worked to replace our roof in a day. The crew was very professional and hard working. One area of our roof had to be reconstructed so that water does not stand after a rain storm. This was added relief to us as the homeowners. Dan came several times to bring the crew materials and check on them. He also checked on them and provided what they needed to continue a long day of work. Gilstrap Roofing is very supportive of their employees. Our neighbor even commented on the professionalism of the contractors to the crew members. The crew protected my flowers and moved items that could have been damaged when the shingles were removed. They cleaned up after the completion of the job (old shingles removed, nails picked up and trash cleaned up). They replaced everything that they had moved. We had nothing to do after the roof. This was very nice. It is so nice to step back and look at our new roof. We are totally satisfied with our roof and the professional staff at Gilstrap Roofing. If you are in the need of a roof, we highly recommend Gilstrap Roofing. Give Dan a call.