Davis Contracting LLC

**EDIT** When I first left this review, things were not going well (you can read below the dotted line to see why.) I left that review at around 10 pm on a weeknight. The next morning, Sean – who owns Surface Bella – called me at 8:30 AM. I could tell immediately that Sean was apologetic. Not just because his business received a bad review – he seemed upset that the quality of work was repeatedly not up to par, saying that he prides his team on quality and service. I listened, skeptical that anything would change, but I was grateful to have heard from him so promptly. After that phone call, things changed. Communication improved x 10, which honestly covers a multitude of sins. The manager of our project, Danny, put in extra hours by himself, often when most others would be at home eating dinner. Our main issues were a seeming disconnect between contractor and subcontractors, and those issues were being addressed. Danny even added custom-made craftsman-style trim to our kitchen project as a personal consolation. It elevated the whole project, and did a world of good to repair the broken trust and disappointment. It's now one of my favorite features. In the end, Surface Bella listened to my concerns and made big strides to adjust and improve. The finished product speaks for itself. This is the kitchen of my dreams – from the counter to ceiling tile to the custom cabinetry, everything is just *lush*. I'm proud and happy to make meals in here now, and I'm thankful to Surface Bella for working with us to make things right. (the photos I included are from right before the pot-filler was installed, but it's there now :) ------------------------------------------------------------------------------------------------------ **ORIGINAL REVIEW** This is my first-ever, intentional negative review of a good or service. I’m leading with that to introduce myself as someone who doesn’t easily find fault, who is patient, who understands that every project that involves humans also involves some good old fashioned mistakes and snags. This has not been one of those projects. It started so well. In June, our salesman — Bruce — patiently walked through the details of our major kitchen renovation with us. He understood the assignment, was so pleasant and communicative, and set us up with renderings, plans, and a payment we felt really great about. It’s December now. Since that deal-sealing time with Bruce in June, we have experienced: - mis-measured and mis-installed electrical - mis-measured and mis-installed lighting - mis-measured and mis-installed cabinets - mis-measured and mis-installed countertops - mis-measured cutouts for appliances Before I move on with my list, let’s get one thing clear: contractors should be really good at exactly one thing: measuring. It stands to reason that if the first thing is measured wrong, one should go back and measure twice next time to avoid future issues. Not the case here, my friends. Each of those incorrect measurements was, unsurprisingly, followed by another slow week or so of fixing the issue, adding to an already unthinkably long timeline. The hardest part of this is knowing that everyday that I feel frustration, i am screaming into the void. I am under no illusion that Surface Bella will do anything to make this process faster, to ensure that all the still-existing and un-listed issues are fixed, or that they will at the very least discount us for this atrocious and embarrassing service they’ve provided. That’s not how contracts work. They are likely protected. They’re out there gaining more projects and collecting down payments (like mine — a big one, already paid) while not following through on the promises made at the sales table.

Davis Contracting team has blessed my family with their professionalism, talent, work ethics, civility, manners, responsiveness, and proactive nature. Several companies quoted the extensive work that our house needed, but Davis Contracting was clearly the best contractor for us due to their honesty, value-to-cost ratio, timeliness, and patience as we had several rounds of inquiries as we discussed the complex work. Hunter Davis took time to explain the work and was a true gentleman through the entire experience. It is encouraging to know that ethical, polite, and genuine people like Hunter, and the whole Davis Contracting team, still exist. The crew that worked onsite were outstanding in their skill, work ethic, timeliness, professionalism, and very organized. The crew arrived each morning promptly as promised, worked diligently all day, and left the work site each evening as organized and clean. I could not have asked for a better experience than Davis Contracting gave us. Since the work has completed, I feel like I come home to a new house each night. All of our neighbors have told us repeatedly that our house looks great now and I completely agree. The work performed by Davis Contracting included: Repair house vents, replace the shed’s roofing, build a new door for the shed, installed vinyl on our house and shed, replace two windows, eight shutters, wrapped all exposed wood on the house and building, such as fascia, soffit, gable vents, etc. Also replaced water damaged wood around the house and door trim. Pictures of before and after - impressive change.

I recently discovered Onyx from a relative who had two showers installed and was very happy with both of them. I then contacted Surface Bella and spoke with Mr. Sean Twitty. From the very first phone call Sean was absolutely professional, friendly, and enthusiastic to work with me!!! His quote was reasonable and he visited a couple of times to work out the details of my requests. He brought along one of his installers, Matt, to answer some of my technical questions. Matt was also very professional, kind and patient with me as he explained the installation process. During the ordering period I spoke with Sean a couple of times and he was always professional and courteous as he answered my questions and concerns. He always answered immediately or returned my calls in a timely manner. Upon installation, Matt and Clint were timely, efficient, extremely professional and kindly answered all of my questions. Because of their skill the installation went smoothly, quickly and ended with an extremely nice looking finish!!! They completed everything in a timely manner and cleaned up all of the mess and trash. The entire experience with Surface Bella, Sean Twitty and his staff was over-the-top professional!!! In every possible way, both personally and professionally, they are outstanding!!! In this era of mediocrity they exemplify The Best Of The Best!!!!

I promised to upgrade my review from a 1 after the install so here goes. They installed my facets in the shower upside down. They noticed it and corrected which I liked ,but had to cut a hole in my sheet rock to get to it as it was discovered after the shower walls were installed..Now you can see where the piece was cut out even though they tried to fix it. The counter top didn’t fit and they reordered a new one. It is still 3/4 inch too short but I lived with it. I had a piece of plywood over a hole in the wall behind my old vanity (not sure why) They removed the board but did not patch the hole even though I said several times I didn’t like the thoughts of that hole in the wall behind the vanity. His reply is I don’t know why it bothers you because you don’t see it. I said it will allow animals and bugs that live under my house to come inside. He assured me that would not happen and didn’t patch the hole. Now I have large palmetto bugs in my bathroom that I never had before. I keep spraying bug spray in the hole through the back of my vanity to keep them at bay. The shower door I ordered didn’t arrive and they went to Lowe’s to purchase one to install. However the door does not close all the way at the top and they said they would have to make it look odd in the middle to fix it. I told them just to leave it. I will say everyone who sees it loves it. I gave them a one star review to start because of response time. After they ask me I have now upgraded to a 3 as I am enjoying the walk in shower instead of a garden tub. It is a 3 because after such a huge expense it should be perfect. I wish I could give a 4 but just don’t think I received the quality for the value.

First of all, my dream has been fulfilled! I have been wanting a "Deck with a Hot Tub" since I bought my house 4 years ago, which had a 10'x10' wooden porch. With COVID locking me inside, I sketched out my ideas, and Surface Bella tweaked and made it happen. I now have a 16'x30' deck, with a sunken hot tub, vinyl railings with metal spindles, solar lights, and set in stairs to the back yard. I did have to order the hot tub myself, which due to COVID, delayed the final touches, but I could not be prouder of my new backyard retreat. While waiting on the hot tub delivery I spent as much time as possible on the completed portion of the deck, morning, noon and night, listening to the birds, squirrels and children. My peaceful backyard retreat is perfect. Many thanks to Sean and his patience Jose and his team of dedicated skilled craftsmen. You have made me so happy with the detailed work and attention to details (this means a lot as a retired military instructor) and all for a more than reasonable price. Salute to Surface Bella.