Shell Restoration

I wish I could say we had a wonderful experience with Shell as many of the other reviews have stated, which is why we went with them. But it wasn’t that great. Our project manager Dustin was very quick to answer calls and texts when in consultation for our exterior renovation (roof, windows, and siding) and up until we signed the paperwork. After that, communication was limited, and sometimes several weeks went by where texts and calls were not responded to. We were told we would be done before Thanksgiving, but didn’t finish until right before Christmas, with little communication unless we reached out first. We were left for a long period after the roof was done with no gutters, which caused water in our basement and integral garage. I had to reach out and they ended up putting them up before the siding was done. The one piece of downspout from our upper roof, connects into nothing and doesn’t connect to our lower roof’s gutter causing a waterfall when it rains. We also had a bad ice dam when it got cold and caused a leak into the house. We had a window we wanted covered, and it was not communicated to the siding installers and caused another issue. The siding installers broke an exterior light, which was brought to our project manager’s attention and we were told to buy a new one and they would reimburse and have someone install it. I reached out on January 22, 2024 and have not heard back (nearly 3 weeks later). The roofers used our old flashing on our front porch where it meets our second story. When it was brought up on the final walkthrough we were told “it’s cosmetic” and not a function issue and that the company lost money on the project already so if we could deal with it because it serves its purpose. We decided to “deal with it” when in reality it should be fixed. It’s an eyesore when approaching our house. I do have to say that Greg, the window installer, was excellent and professional and did an excellent job and was very friendly and professional. We love the new look of our house but wish the experience getting here was better. 5/28/2024: Update and changed rating to 2*- We had additional issues with the incorrectly installed gutters including a leak inside our house after heavy rains, but they were finally fixed after weeks pestering. We also had a piece of siding that fell due to improper installation. They came to fix that and we were also told they replaced the light fixture… Except they replaced the wrong light fixture and we still have a light that is broken from the installers in December. I reached out to our project manager May 3, 2024 and never heard back despite a read receipt on the text. We also found a section of siding where a window we no longer wanted was covered up (but not properly removed) that is now warped badly. I just want the nightmares to end so we can enjoy our expensive renovation without further issue and frustration in getting the issues fixed.

Shell Restoration did a phenomenal job! I had a new roof installed on my house and garage. I am utterly pleased by the quality and timeliness of the work done. Abe Izzo is great at his job. Friendly, professional and personable. As the project manager, Abe consistently went above and beyond to assist me. For instance, when I first called Shell Restoration for an estimate, Abe was at my house within 30 minutes and had the estimate sent to me shortly after, on the same day. Then, when I requested multiple roofing samples, Abe was out the next morning with all of them. He made the entire planning process easy and simple with no high pressure sales tactics. He’s a good dude! Now onto the physical work itself, I am absolutely impressed! Abe had a crew of 6 men who completed the entire job in just 1 DAY! This included tearing off the old roof, installing the new roof using premium materials and clean-up as well. If I wouldn't have witnessed the work, I would have never known a huge construction job was just completed. I’ve never seen construction work completed more efficiently or well done. Much like Abe, the crew went above and beyond. They took my gutters down to prevent damage and they also painted my vent pipes to match the roof without me even asking them to. I highly recommend Shell Restoration (with Abe as the project manager)!

Unfortunately I didn't want to do this because they seemed very nice. I purchased a fixer upper house. First thing I did day one of owning it was replace the roof. I worked with Abe. Seemed like a nice guy. I told him I wanted the roof replaced on my house. He said sure they could do it. Quoted me for my "whole roof" $10,000 I paid cash and Boom had it done. A year later I noticed water coming through my bathroom ceiling. so I removed the wall and ceiling on that side. I could see it was coming from the vent stack in my bathroom. Figured I'd call Shell and ask them to look since they just replaced my roof for $10,000 a year ago. Well the roofer came out and said yes it is leaking from there but We didn't do that part of the roof....Wait what? I'm not a roofer..I purchased service from you guys for a New Roof. Which means the whole house. Well this part of your roof is to flat for shingles it has rubber...We don't do rubber. WELL NOONE TOLD ME THERE WAS RUBBER UP THERE!?? ITS A 3 STORY HOUSE AND I CANT SEE UP THERE. Not a single person said anything about it. Nothing on paper work nothing from Abe. Nothing from the roofers (I bought pizza for) So 1 year later I have a leak and it ruined my wall which in the first place is the reason I WANTED A NEW ROOF not half of a roof. Called Abe. He gave me the run around. Said they would give me a price to fix it? I already paid you and you also said you DONT DO RUBBER so why would I have you do it? This place is a joke and I have a few family lawyers telling me to take it to small claims court. I have all the original text about doing my whole roof and all the paper work that says nothing about the rubber. Unfortunately all they had to do was tell him one thing and they chose to take my money lie about my roof and do nothing to fix it. Im a very easy going nice person and don't hold onto things but this sticks in my side and I will tell every human I can about their service before they decide to use Shell Restoration.

After receiving a few quotes from different contractors, we decided to contract with She'll Restoration to build new exterior steps off a back porch entrance and replace some rotten wooden siding. One reason we chose Shell was due to the professional communications and follow up from Abe, the project manager/estimator. Abe was very competent, estimated the project in an amount that was within our budget and elwe ended up not having to go over that amount. The ability to pay for the services in different manners including by credit card was also attractive. Jeremy, the carpenter who performed the work, was also very professional and his expertise in carpentry skills show! We wait over a month to post this review after the work was done while waiting to see how to finished steps and siding turned out after a few rain storms. The work is solid and we could not be more pleased. We are looking forward to working with Abe and Jeremy and Shell Restoration again in the future for some down-the-road projects. Thanks again for helping us out promptly, professionalally and on budget!

I was referred to Shell Restoration by a friend who had them do three of his roofs. Our house had the original slate roof that we wanted replaced because it was having too many issues and trying to get someone out to repair it was almost impossible. Shell Restoration was very prompt with coming out for a quote. The quote was very reasonable and we immediately signed. Abe and Jordon helped us choose the perfect colors for the house. Very prompt. Very professional. Very educational. Seeing how we signed in January, we were expecting them to wait until Spring however, they were able to find two days in February that were warm enough for their crew to complete the work! The crew was awesome! This is just not two or three guys...this is a crew, crew! They didn't mess around! Not sure they even took a break. Cleaned up the job site to near perfection! End result looks awesome! I would highly recommend Shell Restoration!