Greenlee Roofing

I submitted an insurance claim as a result of the hail storm that occurred the afternoon of Wednesday, June 23, 2021. I researched the local roofing companies and contacted half a dozen of them. The first response I received was from GreenLee Roofing. Cary GreenLee came out, introduced himself, and proceeded to inspect the roof. He indicated there was hail damage and discussed my options stating it wasn't too bad and estimated I had another 3 years remaining in the life of the existing shingles. The next day I received an estimate via email and was surprised the estimate wasn't higher. The day after, the insurance claims inspector came out and inspected the roof and property as well. He informed me I should expect the estimate and payment via snail mail in about a week. I called GreenLee Roofing and stated I was ready to proceed with the roof replacement. I indicated I was waiting for the insurance company to send me the claims check and the process involved...they indicated they would work with us and the length of time for receipt of the check wouldn't be a problem. Within a few hours, I was sent the quote via email along with the ability to digitally sign the quote, then sent them a deposit check to get scheduled and was told I was scheduled for mid-October. About a week later, GreenLee Roofing called me and said they had an opening if I would be okay with them starting the roofing job in a day or two. I agreed. The supplies were delivered the next day, then the crew showed up the day after that. Once the crew was onsite, they made short work of stripping the old shingles off the roof and quickly began with the re-roofing process. Included in the process was adding drip edges (was not code when house was built), installing ice and water underlayment (was not code when house was built), installing extra thick roofing felt, replacing the existing plastic vents with metal vents, and adding new, rubber booted metal waterproof covers over all existing plumbing stacks. All this on a two-story home with 11 different angles. They even replaced a couple of roof panels that had some water damage. They finished in one day. During the entire process, the crew was extremely courteous, polite, and professional and went out of their way to prevent damage to the home, plants and furniture on the deck, and the like. They really were a top-notch team. The next day the manager came out to inspect the job and signed off on the work. All in all, I have to say GreenLee Roofing is one of the best (if not the best) construction companies with whom I've ever had the pleasure of doing business. The employees are wonderful, their prices are fair, their work is immaculate, and I would highly recommend them for your roof replacement project and I will be contacting them in the future should I ever have the need for more construction-related work.

Here’s my honest assessment of the new roof project by Greenlee. As you would expect on a large dollar project, the sales side was well organized. The estimating team was knowledgeable, easy to work with, responsive with technical clarifications, and willing to negotiate. The agreed upon price matched a competitor and was fair. The final choice was between a family-owned company and a much larger competitor. We opted for Greenlee. Upon signing the contract, we received our one and only call from Greenlee scheduling the work, which was six weeks out. Less than a week before the start date, I called to confirm, they didn’t call. They said the date was still good, but I would receive a confirmation call later that week, which never happened. Come Monday, a single worker shows up saying he’s there to start the tear off and he assumed others would come too. A few others show up later. No foreman. No introductions. No plan for the week. Supplies get delivered on the roof on Tuesday by another company. No one from Greenlee doublechecks the materials. No one there Wednesday. On Thursday, a sole shingler shows up and spends several hours determining that the wrong materials were delivered. Tells us why he’s not working and not clear when the mistake will get resolved by others. I tried calling Greenlee and their voicemail is full. The roof supply company comes backs and works into the early evening removing and restacking all the materials. I receive a call back from Greenlee saying that they saw a missed call from me but no proactive communication. With the new materials, the shingler worked diligently by himself to install everything over the next 3+ days. The workmanship seemed to be high quality. When he was finished, he generally cleaned up and made a pile in the yard, saying someone would come by in the next day or so to haul it away. I was expecting someone to come by to blow out gutters, inspect, and sign off on the work. Instead, a few contracted guys in a truck hauled away the pile but no further site cleanup. An invoice was auto generated and emailed. I spent an hour cleaning gutters, picking up nails, etc. I figured someone from Greenlee would call and check in, thank me for my business etc. I would have provided constructive feedback, thanked them, and wished them well. Another auto generated invoice but no call. I paid the invoice.

I recently had the pleasure of working with Greenlee Roofing on a project as the general contractor, and I cannot express enough how impressed I am with their professionalism, reliability, and commitment to excellence. In my years of experience dealing with various roofing companies, Greenlee Roofing has truly set a new standard. From the outset, their bids were accurate and transparent, and I never encountered any unexpected or questionable additional charges. Their honesty and integrity in the business dealings were evident, making the entire process smooth and straightforward. What sets Greenlee Roofing apart is their unwavering commitment to deadlines. They were consistently on time and adhered to the agreed-upon schedule without compromising on the quality of their work. This level of reliability is a rare find in the construction industry, and it greatly contributed to the success of our project. Greenlee Roofing's flexibility and willingness to accommodate changes were a breath of fresh air. They demonstrated a genuine understanding of our project's unique requirements and adjusted their approach accordingly. This adaptability eased the construction process and showcased their dedication to customer satisfaction. I wholeheartedly recommend Greenlee Roofing to anyone seeking a reliable, customer-oriented roofing company that consistently goes above and beyond. Their professionalism, attention to detail, and commitment to excellence make them a standout choice in the industry. I look forward to future collaborations with Greenlee Roofing and have complete confidence in their ability to exceed expectations.

I own a rental.home in Bend, Oregon and live in Idaho. When a strong wind storm blew through, a small section of roofing went with it. The roofing companies were all busy with all the calls they were getting after the wind and it was going to take some time to even have it looked at. Andy from Greenlee Roofing was right on top of things, he came out within that same week and gave an estimate on a patch job. He also noted some hail damage from the previous year that my renter and I were unaware of. I opted to do the patch asap. We then got an estimate for re-roofing, this is a two story house so the top story had the hail damage. The roof was old enough that I decided to re- roof the entire thing. I was able to get quotes for top and bottom separately and the whole roof total. My insurance company covered the top hail damaged section while I paid for the first section. The price estimate was within $20.00 of the calculations my insurance company came up with. When they came to do the job, they worked with my renter so they could park in the driveway (no place to park anywhere else) and within about 3 days had the entire thing torn off, new roof on, and everything cleaned up. They explained what they were doing and things they found that weren't right from the original roofing job when the house was built. My renter said they were very thorough, polite, and professional the entire time he was dealing with them. We both would definitely recommend this company.

Greenlee Roofing was extraordinary from the initial quote through the completion of a new roof. I called for a quote and within a day I had a comprehensive analysis of the required job. Not only did Chris respond immediately but another employee called to check in regarding scheduling a quote. The quote was fair and outlined under what circumstances the cost might go up. When scheduling Mandi offered to put me on a wait list if the schedule opened up and because it did open the job was done 3 or 4 weeks early. I visited the worksite and was impressed with the entire crew. One crew member came right over to see if he could help me and informed me that Matt, the supervisor, would be right back. Matt was very responsive throughout the entire project, giving me frequent updates especially about the items that would require additional cost ( like the 4th layer of shingles that had to be removed). On the last day, I met with Matt. He explained all that had been done and the last bit of flashing that needed to be installed.(which he did the following day) The crew was cleaning up- picking up every bit of construction material, leaving the site in perfect order. I felt I was in competent hands through the entire project. BTW the roof is beautiful, complies with all building codes and done within a decent budget.