Roughneck Roofing

I must say that a local company drove by and said that I didn't need a new roof after a hail storm. Roughneck actually knocked on my door and climbed up on the roof, took pictures, and helped me make a claim with my insurance for hail damage. Roughneck also came out while the insurance inspector looked at my roof and made sure to point out damage. Based on this my insurance company agreed on a full roof replacement. Roughneck then followed up with estimates and continued to stay in touch with my insurance for depreciation and other associated costs and damages. The work crew from Roughneck was amazing, they were able to tear off ,and clean up around my house, the old roof,then make repairs and put back 90% of the roof the same day! All the while, the Roughneck Team stayed in touch with me, telling me what progress was taking place! Now,...let me add..., I also have solar panels! Roughneck was able to remove my solar panels and make arrangements for these panels to be replaced after the roof was completed. Roughneck is a total roof replacement and repair company. They will stay with you from start to finish and their work and service is amazing!!! Thank you Zak, Adolpho, and your fantastic crew especially "little Hoss" and his papa!!!!! I will post photos next.

I agree with the other client. Rated a 10 star review. I thought customer service was dead. It is not, and Stephen makes it happen. He is the Customer Service Expert. I am so pleased, I called him for an estimate. When I called, he was professional, respectful, polite, kind, personable and a great communicator. When I hung up the phone I said, “Wow, now that is customer service”. He came out right away. He was the same in person as on the phone. I knew I could trust him to do the work requested. We worked out the scheduling, selected a color, picked a day, and just like magic it was done. He provides quality work, completed the job the same day, competitively priced, follows through on his promises and he answered all questions. Stephen stays in contact through the entire process. I must give a shout out to Gina and her crew. She did a fantastic job on the chimney and the crew did a great job on the roof and cleaned up the mess. Thank you. Thank you Stephen, never change your customer service or the quality of care you provide to your clients. You are a winner and I will recommend your company to everyone. I wish you well and much success.

So here you are reading reviews about Roughneck roofing wondering if maybe you have found the right company ran by the right guy? Let me share my experience with you about them and then I’m sure you will look no further . When you call Roughneck roofing you will be greeted by Mr. Lane the owner. He is a very polite well spoken man. I called about getting a new roof and explained to him what my issues were. We agreed on a day and time to come look my roof over. He came on time and answered all my questions. Before noon the next day he had my bid to me and all the details of what to expect from him and his crew. Mr. Lane is a great communicator! He was one of 3 roofers I called to bid the job and was the only one that gave me the confidence that him and his company was the right choice. We agreed on a day to install and sure enough him and his crew showed up bright and early ready to work. Boy does he got some great politely mannered workers. These guys and gals are some of the hardest workers you will ever come across. Best roofing job I’ve ever had. My roof looks amazing and my yard looks like they where never there.

We had a room added on to our home and had major water damage due to the roof not being constructed and sealed up properly. We contacted the builder and he came to "patch" his work. We called Stephen to inspect the work and give us his advice. He added more patch to some spots (free of charge) and told us to call if it was still leaking in 2 days (which was a Sunday). When we hosed the roof down on Sunday, it was still leaking! Stephen came back Monday to look things over again and had a crew out to fix us up today (Tuesday) because rain and storms are in the forecast for tomorrow. He had his crew to re-roof the entire portion of the add-on up to the ridge and no leak! He even came out late tonight to make sure everything was done correctly and got on the roof with a water hose! We really appreciate his quick response and desire to keep our home from being damaged further. We could not ack for a more professional and quick response!

Stephen and Matt went above and beyond for us. Words can't really express the appreciation we have for both of them. We had damage to our roof back on May 4/5. We have dealt with other roofers and multiple appointments with our insurance adjuster. We ultimately went with them because it felt right. Let me tell you they went to bat for us with our insurance. They came to the house multiple times to talk to and walk the roof with the different adjusters the insurance sent out, even when the adjuster tried to change times on us. When the insurance said no (multiple times) Matt walked us through what to do. So, thankful for his insurance experience. And this past week the insurance finally paid and Stephen's crew came out over the weekend and completed our new roof. I can't say it enough we 100% would recommend them to friends, family members, co-workers, etc. Again, we are so appreciative for everything they helped us with.