Firehouse Roofing Co.

I just wanted to brag on my interface with your company. Got the post from Missy about roof inspections. Our roof is around 24 years old and I thought it was time to have it checked. I have no leaks just thought it was time. Filled out the online form and set a date a week out. We were doing spring cleaning on the front of our lot when a white pickup pulls up. We live rural and are gated so traffic is minimal. I honestly had forgotten about the appointment but thought…that may be the inspection I called for. A fine looking young man, Mat Dillion, got out and introduced himself. I explained the story on our self built home on Lake Eufaula. We went about our business and he proceeded to get his ladder out and start. We have a two story home. After about 30 minutes he came and told us some very good news. He said for a 24 yr roof it looked great except for the ridge that could stand replacing. I replied that we were pleasantly surprised and appreciated his honesty. Mat was a very pleasant young man. Then your follow up bids several days later were very explanatory. The administrative part of my interface with you was super. Then several days later a follow up email asking if I received the bids and had any questions. Rarely am I impressed as I was with my interface with your company and employee. Many folks are quick to give negative reviews about issues but reluctant to take the time to praise. You have just been praised. This doesn’t happen accidentally. It is because of good leadership.

We suffered hail damage from the Henryetta hailstorm on Sept. 23. Had our new roof and gutter system installed by Firehouse Roofing Co. on 12/9/23. What a job they did. Couldn't be happier. We had issues with our roof and they found and fixed all of them. Russ runs a tight ship and he knows how to deal with his customers, and the Insurance Co., which can get a little confusing, but he will explain everything in detail. Brayden gets all the follow up done and is a great communicator. Matt, is out in the field checking that all is good. And then there's Javier, the crew Foreman. Wow, this guy can do it all. We had several different repairs needed to be done, from vent tubes to siding to metal fascia to stone masonry. He got it all fixed, most of it by himself. The stone masonry, he brought in his friend Tuta, and what a job the two of them did on our stone dormers, which needed flashing installed. Just can't say enough good things about Firehouse. I wish all contractors operated and communicated like they do. If you need roof repair or replacement, don't hesitate to give Russ a call. They will take good care of you!

Russ & his whole Firehouse crew are great! He was recommended by my realtor because she trusts him to be honest, fair and timely. We were in a pinch with selling our house, needing to replace the roof and figuring things out with insurance. Russ was able to explain super clearly over the phone how the insurance process works and what all of it means. I got quotes from other companies that didn’t want to explain HOW anything would work, and they just kept telling me “everything would be great” when I would ask. The clarification on HOW the process would work that I got from Russ made all the difference! He was able to work us in quickly since we were in a time crunch to close on our house, his crew was out the following Monday and had our roof finished and cleaned up (really well) that day. It was pretty amazing. Russ was also happy to work with insurance to file paperwork and receive payment. All in all, the whole Firehouse experience was timely and professional. I felt comfortable and knowledgeable about the process. Call them. You won’t regret it!

The Firehouse crew put a new roof on my home on Wednesday and the new guttering was installed on Thursday as promised. I first contacted Russ Hawkins at Firehouse two years ago after seeing one of his pickup trucks on on a Tulsa street - the driver of which was being very courteous to another driver who was in a bad spot. Russ and I came to an agreement, and now, two years later, I finally got things together to go forward. To be brief, I found out that Russ is an honest and very patient man. Call and speak to him or his son Brayden - they are easy going and they will not pressure you. The crew that installed the roof was very professional and polite - Javier - the crew chief - is well spoken and has 14 years experience in the business. In all I added up 37+ years of roofing experience within his team of people. The roof shows it - I'm not a great judge but it looks perfect. As for the gargantuan mess - this crew cleans as they go and the area around my home is cleaner than it was before they showed up.

Let me tell you Firehouse Roofing is A+++++ would give more stars if I could! The did my neighbors roof, and they were so polite and clean with the work they did that when it was time for roof replacement for our family they were the first call that I made. I checked with other roofers as well, and I can tell you that they were the most responsive and they did a temporary fix for my leak until they could get me on the schedule the following week. They worked with me every step of the way. I am very thorough person and I generally have a lot of questions about things I don’t know much about, Tyler was amazing to work with he answered all my questions and never hesitated to message me back right away! Not only do they have an amazing staff they also have an amazing warranty and they take great pride in the work they do! You will be hard pressed to find a better roofing company to take care of your needs, trust me I checked! Will be using them from now on with any roofing needs and you should too!