ARK Roofing & Construction

I am extremely disappointed and frustrated with Ark Roofing and Construction. I hired Ark Roofing to repair my roof after hail damage, based on the great online reviews. I have had two horrible experiences with roofing companies previously and was really hoping to not repeat that. Unfortunately my experience with the company did not measure up. They said we needed a new roof and new gutters. We said “Proceed”. They said it would be done in the next week or so. Ryan said he would come meet with the insurance adjuster so everyone was on the same page. He did not show up. Weeks went by. Nothing. Ryan kept giving us the run-around. Frustrated, we actually fired the company before the job was done due to all of the delays and lack of communication. They begged us not to do that and promised all would be great from here on out. We relented and allowed them to resume the job. My mistake. Eventually, after the job was completed, they sent photos to the insurance company so I could recoup the depreciable value of over $3000. However, the insurance company could not open the pictures sent in the email. They contacted Ark Roofing to let them know but never got a response. I was not aware of this. I just kept wondering where my check was. I finally found out about this. (Getting the insurance company to call me back was another exercise in futile, but that is another story.). So, I called Ryan Bankston and had to leave a message. He never returned my call. I texted. No response. I called again, and again. I texted again, and again. I emailed. I called and spoke with a receptionist and she said she would look into it. I never heard back. This went on for months. Over four months. I found pictures that Ryan had sent to me and submitted them to the insurance and finally got my check last week. My mistake was paying the entire bill to Ark Roofing. Once they had their money, they had no motivation to return my calls. This is from their website: “Promises Always on time. Every time. A Local Company, Not “Storm Chasers.” (No Storm Chasers Allowed) Hassle Free. We Handle All The Leg Work. Trustworthy. We work with insurance to ensure you get what you paid for. Prompt. Our roof inspection video is sent to you directly. Contact-free Roofing. We can handle the entire project from estimate to installation via satellite, email and phone.” With us, they broke several of these promises. Other issues: (1) The actual charges from Ark were higher than the insurance adjuster’s estimate by many thousands of dollars. Ryan said that he would explain to the insurance company why it was more and that he would “fight for us”. He did not. He ghosted us. He ghosted the insurance company. We ended up paying over $9000 out of pocket, on top of the $7500 deductible we had to cover. Ouch! (2). Despite our explicit instructions to them to keep the gate closed due to our pets, they left the gate open and one of our pets went missing. Fortunately we found him after many hours of searching while crying and freaking out. (3). Clean up was inadequate. I am still finding nails and small pieces of sharp metal around my house. The roof looks good from what I can tell. No complaints there. But the stress, delays, time spent texting and calling, frustration in not having those calls and texts returned, the unexpected financial hit, all add up to yet another horrible experience with a roofing company.

I’m not much about giving recommendations, but it it’s deserved then do it I world highly recommend that you have ARK ROOFING & CONSTRUCTION do any roof work you may have. My wife and I have dealt with two other roofing companies in the past. Different houses each time. The sales person for the first company reminded me of a shyster. They promised no mess left and that they’d do the job for what Insurance covered plus deductible. O.K., that is very reasonable. They did the job and for months nails and small pieces of shingle were spread throughout. Looks of roof was OK. The next roofer used advertised BEST IN AREA. Job was no better than the other. Now a different story. Ark Roofing did the house next door to us and while the workers were working on it, the Ark Salesman, Maverick Morsey, knocked on the door and said that if they left anything on our property, they’d come back and clean it up. Then he asked if our roof had been inspected and I told him it was when we purchased the house a year ago. He offered to inspect and so I let him do it. He showed me some pictures of some pretty bad spots. I asked if he could come talk with me and my wife on the day before Christmas. He was willing and helped my wife and I contact Insurance and such. We chose a shingle color and waited for word from Insurance. Maverick returned to be with the Insurance Adjuster. Maverick told us that the Adjuster found worse parts than he did. Ark worked with Insurance and Well, sorry to other roofers, Ark Roofing is the best! And what made them the best is the way the clean-up was done! Wow! Didn’t expect that the Sales Manager, Ryan Bankston, would be coming to inspect the job, AND, ran a magnet to pick up all the nails! I was very impressed. I’ve never heard nor seen of such. He worked for one and a half hours. Then, he asked if he could inspect the hot water tank to make sure no damage was done and any mess might be cleaned up. Then he told us, “You have the best looking roof on the block.” Well, I reminded him that they also did the house next door and he said, “But yours looks even better because the workers painted the metal shingle trim and vents black, the same as the shingles we selected.” He was right. I was and still am so pleased with the people and the work done on our house. I would highly recommend ARK ROOFING AND CONSTRUCTION for when it’s time for a roof. I even recommended them to my son! It's also great that they donate a part of their profits to a needy charity. Richard Kern

This company is very professional and was able to get things covered that my insurance had previously denied, Maverick the gentleman who was handling my roof claim with Ark absolutely went too bat for me and haggled with the insurance company until they just had to approve it. I was trying to get it approved and they denied it for 3 months straight until I got Maverick with the Ark Roofing involved. Once everything was approved they came out and had my roof done in one day, not only the roof but the roof on the garage and the shed and didn't even have to pay that much more to get those two buildings covered with the same shingles so everything matched. Another thing the shingles are really high quality and have a unique look to them with the shadow addition of shingles. I've had several neighbors stop and asked me where I got the shingles or what company did my roof because it stands out in this entire neighborhood really well. The neighbors had their roofs redone and they got straight black shingles and everyone tells me mine looks brand new because nobody has seen shingles quite like this including me until I was enlightened on shingles by Maverick. I recommend this company because when they get to work they don't stop until everything's done, they even painted the pipes coming up out of the roof to make it all look matching and professional. They even installed four skylights that were broken and I've had so many compliments just for the skylights. They bring in more light but they're able to block out the Heat which I didn't think was possible because our last skylights were tinted but draw it in so much heat that it was almost impossible to sit in that room during the heat of the day, now I can sit out there any time of the day. Ark Roofing is the way to go, I have had the roof replace before and never had such great quality and the price was outstanding as far as being affordable. I can't Rave enough about this company being great.

I have been gathering quotes from different companies to get a new roof and have some repair work done on my homes guttering system. I made an inquiry with ARK and within minutes received a call from one of their employees, Chad Fousel. I was impressed with not only the response time but the quality of info and attention Chad gave me over the phone. We scheduled a time to meet and Chad was there on time ready to go. I am a bit of a "questions guy" and peppered Chad with every one I could think of. He not only answered my questions but brought up many items I had never really considered. This told me he was interested in finding a solution for my problem and not just closing a sale. I met with a few other companies and didn't have bad experiences by any means but none of them came close to the level of service I was provided by ARK and Mr. Fousel. We will be using ARK for both the roof and gutter jobs. I will post a follow-up to this review once the work is completed. I want to take a quick moment to say thanks to Chad for all his help. Being in sales for 25 years, I have a pretty good nose for when someone is going through the motions and when someone is genuinely interested in helping you find a solution. From our first interaction to our meeting at my home, he has been nothing but great. Thanks for your efforts and I can't wait to get this project going!

My experience with Ark Roofing & Home Renovations was excellent from my first call, until they finished the work. I was impressed by the universal five star rating on Google, and those reviews are well earned, and accurate. Aaron showed up on time for the estimate. He informed me that I had some roof damage from storms, and he informed me of what I needed to do to file a claim with my insurance. When the insurance adjuster came to do an assessment Aaron was there to speak to the adjuster, and go over the assessment, to make sure everything was being covered. That really impressed me. I had my roof, fascia, and gutters replaced, and new insulation installed. The work crews showed up on time. They were quick, professional, and courteous. They did a great job, not only on the work they did on the house, but the clean up afterwards. Aaron was wonderful to deal with. He walked me through what I needed, and gave me several options. There was never any pressure to take one option over the other. It's easy to say that a company is there for the customer first, and profit second, but with Aaron, and Ark Roofing they not only talked the talk, they walked the walk. I cannot recommend them highly enough, and they will be my first call in the future should I need any professional work on my house.