Ratliff Contracting

Ratliff Contracting was in my neighbor performing roof inspections after a storm and asked if I was interested in them looking at my roof. I’m a sales manager and I’m very difficult to buy into sales pitches. There was none of the usual pushy sales tactics. Nick Kovac did a fantastic job explaining the damage on the roof, and the repair process. I reached out to my insurance company and the adjuster met with Nick and approved the repair on the repair on the spot. The next day I received a call from the office and was put on the schedule. The day of the install the crew was punctual and professional. They did a fantastic job protecting my home and lawn. There was always a supervisor or manager on sight and I was amazed with the teams work ethic. Even though it was his day off, Nick stopped by to ensure I was happy with the process. Thanks you NIck for your professionalism! I was highly impressed when the sales manager Phil Crawford stopped by as well to check on the work. In conversation with Phil, I mentioned the roof color was very nice but now my gutters looked dated in comparison. Phil told me Ratliff installs gutters and within minutes gave me a quote. I'm now having the gutters installed by Ratliff. Ratliff Contracting gave us a “World Class Experience”! I highly recommend this company!!!

We inclined to use Ratliff Contracting based on ALL 5 star reviews (how is that even possible), unless they provide exceptional service and we found it otherwise based on what we have experienced. TLDR very quick to get things started to file claim, did not provide quotes or estimates for a transparent process, when the adjuster request more documentation things got really slow and no response Longer version: We had Ratliff inspecting roofs in the neighborhood and we agreed to use the free inspection based on all 5 star reviews. The sales guy is friendly and communicative, mentioned that we had hail damage and high probability of getting the claim approved. To his credit, he is right that there was hail damage on front and the back. But, to get full roof replacement the adjuster asked for details like color match, unavailability of original shingles etc... At this point things got really slow, they would schedule time to collect shingle for analysis and would not show up (this happened two times). The answer I would get is that they are busy as the weather is getting better, on one hand I understand they are busy but why would you work with other customers when you are not really interested or don't have the band width to help the customer base? After a month of initiating the claim, we were left in limbo, if we had known more, we would not even started this process with Ratliff. I came to know today (after waiting 10 days not hearing back from the sales guy) that Ratliff let go all sales members and hired new folks. I am sorry for the guy and can't blame him (as he is not part of the company anymore and not obligated to communicate with us anymore), but the management should be aware of the customers the previous team is in touch base with, they should have communicated well to provide a seamless service even in this unlike case of staff transition. Ratliff may provide a quality roofing based on all 5 stars ( I can not attest to that due to not using their service anymore), however they are not professional in how things were handled in our case.

We hired Ratliff Contracting to replace our roof due to wind damage it sustained. The company was excellent to work with. Phil Crawford was our project manager and he was absolutely terrific. I can honestly say that Phil was the reason we decided to go with Ratliff. When he explained that our insurance company would pay to replace our roof due to storm damage and that we would only pay our insurance deductible, I was at first skeptical. However, Phil delivered on every promise that he made to me. He served as our point person for the insurance company so I did not even have to deal with the insurance company directly for 95% of the total process. Not only was Phil present everyday of the install, but the owner of the company Bryan Ratliff also visited us everyday of the install to ensure we were happy and to answer any questions/concerns we had. They also followed up post install to ensure the process met our expectations. The crew that installed the roof were also very professional and extremely efficient. If you are in need of a roofing company, or you think you may have roof issues related to storm damage, call Ratliff Contracting and Phil Crawford right away!

This is the second time I had my shingles replaced. First contractor was excellent 10 years ago. This contractor was equally excellent this time. Nick did a great job of selling the product, inspecting the roof, coordinating with insurance company and getting them to complete their inspection in a timely manner. Insurance was paying all but my $1,000 deductible! Nick (and another rep) reviewed the shingle choices carefully and covered the contract details very carefully with my wife and I. He collected the $1000 at that time. Scheduling was difficult but only because of severe winter weather conditions. Communication was excellent. Work was done in an excellent manner by their team and clean up, even in the snow, was well done. Office coordination of payments at all times was professional. Highly recommend that you investigate getting shingles replaced and, hopefully, for just the cost of your deductible!! Highly recommend that you contact this firm, ask for Nick and if deemed necessary, hire these guys to do it!

Ratliff Contracting demonstrates how a business should operate, with integrity and style. Promises were kept and quality was evident in the new roof recently installed at our home. The crew worked diligently and skillfully as they used top-notch Owens Corning shingles and supplies to create a very attractive roof. Supervisors answered all questions and resolved all issues that arose. But above all, the sales rep (now manager) David Kosto was the best. His goal was always to encourage, never pressure, the customer and to provide the information needed to make an informed decision. It took me several years to commit to the project but David never pressured and was always patient. All the neighbors watched the build going on and one of them concluded, "I think that is the best-looking roof I have ever seen." I agree and highly recommend Ratliff.