Feazel Roofing

I called Feazel to get an estimate on getting my shingles replaced I had a scheduled appointment 2 days later. Chris showed up right on time and gave me what I felt was a very competitive estimate (I need to mention, this was NOT an insurance claim...I was paying out of pocket so the amount of the estimate had much more impact). I agreed to the terms and got the reroof booked. Scheduling called within 2 days and we got the work scheduled for 2 weeks later. The crew showed up early the scheduled morning and got right to work. When I returned home from work later that day, there was probably 15-20 people working their a$$ off. There were people on the roof putting down new shingles, people on the ground cleaning up the old shingles and tar paper...people were all over. Long screens were guarding all the entryways to my home and tarps surrounded the house protecting the landscaping. The site manager, Josh, gave me an update on where they were at on the project and an ETA on the completion which was later that afternoon (which I was amazed by with a 50 square roof...I figured it would take a couple days at least). I remember looking out the window at one point and seeing a few people with magnets and several on their hands and knees combing through the grass looking for old nails. When the Feazel team left that evening, other than having a new, immaculate roof, it was like no one was ever there. There wasn't so much as a nail, bundle scrap or random piece of tar paper to be found anywhere (even now, 3 months later, I've never found even the smallest scrap of trash). Since the project has concluded, I've had a couple calls from the Feazel offices, and texts from both Josh and Chris to make sure I was happy with the results. I can't give Feazel enough kudos; from prompt, courteous communication, arriving to appointments on time, competitive pricing, professionalism, quality of work, site clean up and communication after the project concluded, Feazel deserves 10 stars! This work was completed about 3 months ago, and I can still very honestly say that there isn't a single aspect of my experience with Feazel that could have been better. I am one VERY satisfied customer and I highly recommend Feazel for your home and roofing needs!

Feazel Roofing did a great job with our roof replacement and siding repairs. Tony Bolanos-Cruz was our sales rep who did the initial inspection and documented with pictures all of the areas of concern and the damages he found. Tony was excellent with his communication with us throughout, and was here when he said he would be. Tony's inspection clearly marked where all of the issues were on the roof and siding due to tornado damage. Tony gave us additional relief when he confirmed he would work with our insurance to ensure all facets of the damage and necessary repairs were covered up to their standards (Feazel's, not the insurance company's). He even came out an additional time to double check and measure the two skylights that we had to ensure they were correctly documented and included in the insurance claim. The tear off and installation was impressive. The crew arrived (very early) on the scheduled day and worked at a feverish pace. Leading up to the installation day the Feazel crew had delivered all materials to the site and also where we requested them to be placed. Eric Isakov was the assigned onsite project manager and reached out multiple times during the installation day and gave us updates. The obviously seasoned installation crew worked hard and fast on a very hot day and the result was a beautiful and perfect roof installation. Even though the process of a tear off and replacement is a messy one the crew did an exceptional job with the cleanup as well as putting our things back where they were after moving them to ensure they were not damaged (patio furniture and planters). This is by far, the best installation team I have seen. We had one small hiccup with the siding repair work (color wasn't what I was expecting) and Eric was quick to respond and inspect the area and while there he engaged Lalo (painter) who arrived within a few days and corrected the area that needed repainted and even left the custom mixed paint for me to use for any future touch-ups. All in all, a very positive experience and I would easily recommend Feazel Roofing to anyone looking for a solid team to replace your roof quickly, professionally, and with obvious pride in their work.

There are not enough good things to say about Feazel Roofing. I started off with working with Matthew Lambert - Field Supervisor. He came out that day and inspected my roof. By the end of the business day, we had already gotten my insurance to cover the roof and he had worked out all of the details with my insurance agent. He was professional, kind, very knowledgeable and incredibly easy to work with. I knew that I had made the right decision in choosing Feazel because of him. The Project Manager that I worked with, Dustin Johnson, 100% cemented that fact. I can't say enough good things about Dustin. He kept me up to date on any scheduling changes prior to the installation. On the day of installation, he communicated very well on what was going on in the process and made sure that I was 100% satisfied with the quality of work. Which I was - the roof looks impeccable. I've received several compliments already. Feazel has a very high standard of quality. Now, after the roof was installed, I ran into an issue where my shed lost power. I contacted Dustin and he was over that afternoon. He climbed ladders and searched all in the shed to make sure that it wasn't something that his crew hit by mistake and he came inside and checked the breaker. Even though Dustin likely knew (which he was correct on) that the issue was not from the roof install, he still called and scheduled a third party electrician to come out and perform diagnosis just to be sure. The electrician was scheduled for 2 days later and each day, Dustin checked in with me to make sure that we were on the same page. He is a very good person, so very patient with me, I hope that everyone gets a chance to work with him. It is very easy to get walked all over with companies. Dustin could have written this off knowing it wasn't his team and left me to deal with it. But he didn't do that. He went above and beyond for me and I'm so grateful for that and for him.

I just had the roof on a family home replaced by Feazel Roofing and continue to be astounded at just how exceptional this experience has been. This was a complex scenario - the home is in North Carolina, I live in California, the home is occupied by a renter, and there was water intrusion into the attic. Managing something like this from a distance can be difficult if not impossible if you do not have really good support from the contractor. In this regard, I do not have the words to describe the excellence of Chris Brosnan in Feazel sales, who coordinated with his equally outstanding counterpart in Feazel operations, Jerry Farrell, who was the project manager for this job. This was a Golden Pledge GAF installation, requiring coordination with GAF. The home had Leafguard Gutters that had to be removed and replaced for the job - at my request Chris and Jerry coordinated with Leafguard to remove and replace those gutters. I was sent pictures at every step of the job, including the area around the chimney where a poor prior installation had caused extensive plywood damage, which required re-framing the support structures for the chimney. As the on-site Project Manager, Jerry Farrell managed the correction of all of these issues to factory standards, to include re-priming and painting replacement boarding. The pricing on all of this repair work was not only fair, but one of the best values in that it put our home back to perfect condition. During every step of this job, Jerry stayed in direct communication with by by text messaging and email. I went into this project anxious that trying to arrange this complex roof replacement from 3000 miles away could be a nightmare. Quite the opposite, this was the most professional home improvement project that I have ever done, and the trust engendered by the Feazel staff simply unsurpassed.

This company is in my opinion frontloaded in the customer service department--the initial assessment and insurance follow up was great. Afterwards--the actual installation communication could have been better. BUT the install was something of a mess-at the end pf the day I got a new, decent roof. The installation crew were in my opinion completely out of control. They arrived promptly and started to work...however before noon they stopped...and stopped and did not resume work until 3:15--I called the supervisor and was told they had the right to take a lunch break (3+hours?!) He asked me if I had said anything to them...so I did. I was told "it is hot" I told them I needed for them to get back to work and finish before it rained. They were laying in my driveway under the truck and in my front yard--not a very good look. I had 4 neighbors come to talk with me after they left--they were appalled at their behavior and my next door neighbor did not appreciate the debris in his yard during the job. Ultimately they did clean everything up . Finally about 6:30 pm I heard yelling in my back yard--I thought they were fighting--they were not, they were fooling around...The roof itself is fine-although it is not the color I picked out. I did not make a big deal about this because I just wanted it to be over. If you hire Feazel for your roof make sure you are clear about crew conduct and how often you expect the supervisor to be on sight. 10/11 I was contacted by Drew from Feazel. His service recovery skills were very good. He listened attentively to what I had to say. He apologized for crew conduct and I believe this will be a priority for them as they move forward. I reiterated that the roof itself and the cleanup was very good. I have had compliments on my new roof-- so that is good Saturday, June 15th I had an appointment for a roof inspection after the hail storm I received a confirmation email. On Saturday-no one showed up- no calls.....In calling today June 17 it was hard to find anyone who knew anything--still waiting for resolution. There are some serious issues that need to be addressed in the management of this company.