All American Roof Pros

Update on this review: I inherited a house that required significant upgrades. Initially I was upset about financing being pushed through, (at no fault of American roof pros, which I didn’t know at the time of leaving my initial review) which didn’t allow me to get a refinance on my house to perform interior upgrades. After talking with the 3rd party financial company after 30 days they automatically pushed the financing which affected my credit score. I think some type of communication between roof pros and financing company should have taken place about completion of work. Although I was unable to refinance at this point in time to provide further remodel upgrades to my home the overall service, communication and quality provided by American roof pros was exceptional. I had roughly $80,000 in upgrades to the exterior of my home, windows, siding, doors, garage door, roofing, replacing plywood, roof tear off, gutters, facia and soffit that I used two separate contractors. Roof pros did my metal roofing, gutters, tear off and replacement of plywood. I acted as the middle man (saved me $$) and they were patient having to wait on the other contractor to finish their work and roof pros came back out to finish their work. Being out of state they worked on my schedule and came out when I was in town to do a walk through of the job and addressed any concerns and corrections. I know this specific job was unusual and myself being a contractor I wouldn’t have taken on the job knowing that it would be 90ish days to complete the scope of work that would have only taken a few days while having to wait on the other contractor. I would also like to say their window pricing was competitive with another contractor. The only reason I didn’t go through them was due to the financial 3rd party limit. I would recommend roof pros to my family and friends and I feel extremely comfortable with the 50 year warranty on my metal roof and lifetime warranty on my gutters. My home is now looking like my dream house. Thank you roof pros for all that you’ve done and working with me and the other contractor to make my home a dream home.

I believe in giving honest reviews, so this will be a little long. I will tell you their work, professionalism, most communication, and dedication to making it right are the reasons this company gets an easy 5 star review. I would highly recommend All American Roof Pros for your job. (I was so pleased I called them a week after for another job.) I started the process in April to get gutters installed on my home. I called and spoke to a wonderful person named Kirsten who scheduled me an appointment. They came out and took pictures as they use Hover to calculate how much is needed. I have single slope roofs and it calculated double what I needed. I emailed back regarding this issue and then received a call a week later regarding a new quote. I explained what was wrong and was told the owner would look at it and follow back up. It was almost 3 months later that I received a follow up call regarding my quote. They had a very nice guy come out and measure for my gutters, by hand, to verify and I received a quote later that day. I called back a few days later to start the process. I was told it would be about 3-4 weeks after partial payment is received to start the job.. It was 4 days after that they started. That was amazing!! The team that came out was AMAZING!!! They were very nice. And did an amazing job. They had to get creative on a few downspout as the drain in the ground did not always line up with the gutter. It looked AMAZING when they were done. There was one issue where a downspout was crooked and did not look great. I called and they were out with a new gutter the next day to correct the downspout. I was very hesitant after the way everything started but this company had great reviews so I really wanted to give them a shot. I prefer to use local businesses as much as possible. I cannot say enough positive things about this company. If you need gutters I highly recommend. I have to assume the other jobs they do are just as good. Thank you All American Roof Pros for making this process easy and putting my mind at ease. I would recommend you to everyone I know.

The roof looks great. Company needs to learn organizational skills. Got a call at 8:30 am on Friday stating they would be there that day to get the roof started. No advance notice. The crew could hardly speak English, so it was hard to communicate with them. Staff from company stopped by for 15 minutes and never returned the rest of the day. The crew did not do a good job in cleaning up the yard especially within the fence where dogs live. I am still finding pieces of metal and screws in my back yard. On the first day they could not finish my roof because they ran out of material. I was told the crew for the gutters would be here in the morning and they didn’t show up until 1:30. It was dark when they finished and did not notice that they didn’t finish a downspout and now it is washing out dirt into my garage and floods when it rains. They will hopefully be back out within the next few days to finish. They also did not install the ice bar and had to email asking about that. I was told they would put it over the garage and down the sidewalk. They refused to put it down each of the sidewalks. I was on my way home from vacation and received a call from the office asking me about my final payment. I had already paid it and had a paid receipt from them. They need to double check open invoices before they call. This was very upsetting to me. I didn’t give them five stars due to the issues in getting this job done. Update: Staff from American Metal Roofing came today and talked with me on how they could improve. They have made some changes to the office. I feel they are trying to make things right which I appreciate. So I am changing my three stars to five stars. This shows they do care about their customers.

It has not been a great experience with American Metal Roofing. Despite the invoice being paid in September 2022, the work is only JUST starting to come to a close 8 months later. We have had numerous back and forth with their workers during that time. While they have been incredibly helpful coming out within the hour twice for emergencies, I cannot help but feel that it should not have gotten to that point. The first time was because the workers had not completed the roof on our sunroom before a storm hit and so a tarp was placed over the unfinished part of the roof and window for several weeks before it was completed. The second instance was when it had rained again and water was pouring down the chimney in the sunroom. It was resealed but again I am left wondering why it had happened in the first place. To date (June 2023) we have not been reimbursed for the water damage to the mattress on the daybed that got soaked the first time the roof leaked. Our skylight windows were another difficulty. Clearly somebody had not communicated correctly with the workers about keeping them upstairs as they were ripped out and covered by the roof. It was only weeks after this that they were eventually put back in, then it was months after that that the wood around the windows on the inside was replaced due to the workers taking little or no care with what they were doing. I totally understand that the work on the outside is dependent on weather but I cannot fathom why some of the repair work that needed doing on the inside of the property was left till May 2023. The first time that the skylights arrived for the sunroom they were the wrong size, the second time the wrong size was sent and the third time they had arrived broken. None of these issues, apart from the first, were the responsibility of American Metal Roofings, however I was the one who sent text message after text message trying to get an update on the timeline for completion because no information was forthcoming from your company. It is now June 2023 and despite me emailing them twice about the guttering above our backdoor needing repairing I have heard nothing! Do yourself a favor and DO NOT go with this company.

I've lived in my home since 2009. When the big storm came thru last August, I had a roof leak which damaged my bathroom ceiling. A friend of mine stopped by to put a temporary fix and to let me know what I should look for in an estimate. I found All American by their Google reviews. At 1 AM the night if the storm, I reached out to 3 different companies with 4+ star reviews. All American was the ONLY company to call me back and within 24 hours! Matt Tharin called separately and said he was on the islands because they got hit so bad but was able to make it my way in a couple days. I didn't have to be here, no adjustment had to be made to my work schedule. He took care of everything with my insurance company. The various inspectors and inspectors. He kept me updated on the status of ordering, scheduling, and installation. The work was done in a day. The gentlemen that came to complete the job were here at 7:30 AM on a cold December morning with very little noise from my little dog. Everyone was so friendly and respectful of my time, money, and property. I've been in a sales/service roll for most of my career, this company takes the cake. 100% recommend!!