Van Martin Roofing

If I could give this business 10 stars I would, Amazing and top notch experience.I'm 56 and this is by far the best company I've had the pleasure of dealing with. Back in the spring of 2023 when heavy winds came thru it blew off a bunch of shingles down to the bare wood. I called my insurance company and they gave me a recommendation of a company. I called them and they had a representative call me. After a long conversation he said the office would be calling me to set up a date that day. Well that turned out to be 30 hours later so that was a red flag to start with. I told them of my concern about bare wood showing and upcoming storms. They told me it would be 2-3 weeks before they could have someone to come out and assess the damage and put a patch on it. This happened with the next several businesses i contacted. I happened upon Van Martin so I figured I would give them a call. They put me in contact with Jesse Gengler the exterior consultant. I explained the situation and he was out the very next day to put patches on what was needed to keep my roof from any further damage and also came out several times more as more shingles had blown off.One time I told him it might be raining and he said no problem. He did all of the leg work with my Insurance to make sure i got everything that was needed for a proper roof replacement of my house,garage,carport and shed.He kept in contact with me step by step thru the entire process. After my insurance gave the go ahead they put me in contact with Carlos Roman the Project Manager. We set up a date weather pending so I called my satellite company to see if they could come out the same day for replacement and re-alignment. They said they were 1 week out so I called Carlos and explained my situation. He said no problem we can set up a new date.A new date was set up that coordinated with the satellite company and some wood replacement I wanted to get done. Carlos kept in contact with me and everything worked out to perfection that day. He oversaw the entire project and kept me informed on everything that was going on. He also came out the next day with a replacement screen that was torn during the project.He also worked his magic with my shed so it looks better than it ever has, plus added a few extras. Top notch Project Manager His crew did a bang up job with non stop work from start to finish. If you're looking for a top notch company then look no further than Van Martin. 100% satisfied with this company from top to bottom.

I recently had the pleasure of working with Van Martin Roofing, and I can't express enough how impressed I am with their exceptional service. From start to finish, they went above and beyond to ensure my roofing project was a success, and their customer service truly stood out. The team at Van Martin Roofing provided me with the best customer service I've ever experienced. Their representatives were incredibly friendly, responsive, and treated me with the utmost respect. They took the time to listen to my concerns and patiently answered all my questions, making sure I felt completely comfortable with the entire process. Their dedication to ensuring my satisfaction was evident in their prompt communication and their willingness to address any issues promptly. I was thoroughly impressed by the knowledge and expertise of their customer representatives. They were not only friendly and approachable but also highly knowledgeable about roofing systems. They took the time to explain the details of the project in a way that was easy to understand, giving me confidence in their abilities. Their expert advice and recommendations helped me make informed decisions, ensuring that I chose the right materials and solutions for my specific needs. It was clear that their representatives were well-trained and experienced, and their professionalism left a lasting impression. The roofing team from Van Martin Roofing was equally remarkable. They arrived on time, fully prepared with all the necessary tools and materials. Throughout the project, they worked diligently and efficiently, never compromising on quality. Their attention to detail was exceptional, resulting in a roof that not only looks great but also provides the durability and protection I was seeking. The level of craftsmanship they demonstrated was truly impressive, and I couldn't be happier with the final result. Overall, I wholeheartedly recommend Van Martin Roofing for their outstanding roofing services and their expert customer service. Their team of professionals sets the bar high when it comes to delivering exceptional results and ensuring customer satisfaction. Whether you need minor repairs or a complete roof replacement, Van Martin Roofing is the company to trust for a stress-free and top-quality roofing experience.

Recently Van Martin Roofing replaced the roof on our house, doing an excellent job and providing great service. In the beginning, we asked several roofing companies to look at our quite old roof and give us their comments and quotes. Very surprisingly to me, two of them only did drive-by inspections or took measurements only by satellite photos. One company used a drone flying close over our roof, which I felt was a bit better effort than the first two. Two companies sent someone who actually climbed up on the roof and inspected it, but only Jim Honious of Van Martin Roofing noticed that there had been some wind damage to our roof. The other companies sent quotes quickly and made a follow-up phone call. By great contrast, Jim Honious stayed in touch and patiently cooperated with our household insurance company's roof inspector. That inspector confirmed the wind damage that only Jim Honious had noticed, and as a result our cost to replace our roof was substantially reduced by the insurance company's payment. The actual roof replacement work was done super professionally. I was amazed at the very hardworking crew, led by Carlos who was very nice to deal with. We were worried in advance of the job that roofing nails and other roof trash would be left behind, but Carlos's crew cleaned up all trash. No doubt, their clean-up task was made easier because I noticed that they were very careful when carrying trash on the roof over to deposit into the dumpster, and they put tarps on the ground to catch small scraps. I highly recommend Van Martin Roofing to everyone. For sure, whenever I need a roof again, I'll call only Van Martin Roofing.

Van Martin Roofing recently replaced a place in my roof that had apparently been leaking for some time. Taylor came out, and after seeing where the leak was on the inside of our house, checked the roof to see where the repair would need to be made. Unlike a couple of other places, he told us we didn’t need a new roof (not knowing at the time that our present roof was only 14 years old) – that he could repair just the affected area, matching the shingles as closely as possible to the existing shingles. He gave me a timeline of late June, early July, which was fine – I had the bucket in place to catch leaks in the house for when it rained! Nick called with the work date, and his crew showed up in early July. He asked if he could bring their dumpster onto the yard to catch the debris. They made sure our landscaping was protected. Threat of rain caused them to stop early, but they left the roof completely protected. When they returned the next day, the shingles weren’t even close to matching. He took them back and returned with ones that were so close it was almost impossible to tell the difference from a distance. In this whole process, they communicated with me every step of the way, and made sure I was completely satisfied before they gave me the bill, which was the exact amount Taylor had quoted. I would definitely use this company again. They were honest, professional, took care of our property, and were a pleasure to work with.

The quality of Van Martin’s work deserves 5 stars, but their communications and timeliness wouldn’t get more than one. So, I gave them 3 stars. Here is the story: I placed my order for a skylight replacement in mid-May 2019, with an estimated installation within 4-6 weeks. When I haven’t heard from them by the beginning of July, I started calling. I made several calls, each one ending with leaving a voicemail for someone or other no one ever called me back. A couple of times the receptionist advised me that they have delays because of the Memorial Day tornados, which is quite understandable, but it would have been nice to get a callback. Finally, I asked to speak with “the owner”. Less than two hours later, I got a call from a “manager”, letting me know that “the skylight has just arrived.” Perhaps this was just a coincidence?... The work was scheduled for the same week. The installer did an excellent job and cleaned up beautifully. However, some spackling work needed to be done (that was not his expertise), so he said he’ll inform the office and they’ll schedule the “spackling guy”. Of course, no one called. I did get, though, an invitation to post a review and an invoice. Once again, going back and forth with a bunch of excuses, and two weeks later, by mid-August, the spackling was done. As before, clean professional job. So it took 3 months instead of the estimated 4-6 weeks. Fortunately, their communications deficiencies also work against them… I ignored their invoices for the next four months; they didn’t even call me until a week before the end of the year – probably needed to get their accounting cleaned up for year-end. I paid, of course, and then posted this review. In hindsight, perhaps the quality of the work justified the wait. I might even call on them again, but be a lot more persistent.