United Building Solutions

This review is not on any work that they have done but on their customer service as they basically will not get back with me. I called W.E. Bilbrey over 2 months ago about getting some work done at my house. They came out within about a week (I believe it was Michelle). She took a look at everything and when she was leaving she told me it would be 7-10 days and they would mail a quote to me (not sure why they wouldn't use email to speed up the process). So it has now been about 10 weeks and I still have no quote. I called about a month ago and they said they were basically backed up with quotes so it was taking longer. Okay, things happen so I decided to give them more time. Two days ago I called back to try to find something out. Whoever answered the phone said they would try to figure out what was going on with the quote and put me on hold. She then came back and told me that whoever does the estimates was not in and that either her or the person that does the estimates would call me back. Again, two days later and I have still heard nothing. If they did not have time to do the work then they should have just told me that in the first place. I am now on a time crunch to get the work done and it doesn't seem that I am going to be able to get any contractors to come out in time. I understand that things happen and it might take longer with this kind of work but being told a week and it being about 10 weeks and I still do not have a quote is unacceptable. And now I basically feel like I am being blown off. Their pictures look like they do great work but my experience with their customer service has not been a good one. I would not recommend contacting them for work, at least not right now because apparently they do not have time to do any at this moment. Edit: I appreciate the response from the owner but I have to say that I am taking the proposed price quote as you guys do not want to do the work and as a big middle finger for writing a negative review. You want to quote me $39,000 to finish about 300 sq. ft. in my basement. That is absolutely absurd. And what is more absurd, $7000 to finish a less than 8ft by 8ft bathroom that is halfway finished when I have already purchased all supplies and equipment and have already paid for all electrical and plumbing work to be done. So $46,000 total... I can buy a house in my neighborhood for that much. If anyone actually pays these kind of prices then they are insane. I'm also not sure if it is common practice to shove your quotes full of 30 pages of positive testimonials from previous customers. Maybe it is but I am going to go with mine got extra treatment because of the negative review. Again, it looks like you guys do great work (and you better if people are paying the kind of prices you quoted me) but my experience has been extremely lacking. I am happy that other customers are satisfied with your work but I sure will never be calling again and I have made sure to tell anyone that I know that owns a home about my experience as well.

April 2017 To whom it may concern: We wanted an updated look to replace the avocado-gold bathroom we had been living with for over 20 years. Before choosing W.E. Bilbrey General Contractor as our contractor, we had looked at various stores and had not seen anything we liked. W.E. Bilbrey General Contractor offered us a great choice of cabinets, flooring and tile to put together a look we wanted. They gave us the flexibility to choose all the materials and colors for our bathroom. When we visited the wholesale tile and flooring companies that W.E. Bilbrey General Contractor works with, we found wall tile, trim and flooring that were distinctive and blended beautifully together. W.E. Bilbrey General Contractor reworked the estimate for the bathroom design several times, making changes to the design to reduce the cost until the total cost of the project was in the range we were willing to spend. W.E. Bilbrey General Contractor involved us in all the small decisions, like where to hang towel bars, so the new bathroom would be convenient for us. Then they turned our ideas into a beautiful room with quality work in all the details. When the original bathtub arrived with a scratch, they ordered another one so we would have a flawless bathtub in our remodeled bathroom. When our over-commode cabinet came in with rough wood on the bottom edge, the carpenter designed a molded edge to cover the rough wood that blends with the rest of the design. We love our remodeled bathroom. In summary, the W.E. Bilbrey General Contractor staff and workmen were all easy to work with and very capable, they kept us informed about the schedule for the job and they left the job site clean every night. We would strongly recommend W.E. Bilbrey General Contractor if you want a local company who would do a quality job for you. Sincerely, John & Rita Lethert

To Whom It May Concern: My wife and I made a momentous decision – move to a larger home, or add a room to our house to give us more flexibility and improve our home entertainment options. We decided to add the room. We had no hesitation at all in contracting with Bill at W E Bilbrey General Contractor to do the project, since his craftsmen had remodeled a bathroom for us a couple of years ago. Obviously, we were quite pleased with the bathroom remodel, or Bill’s company would not have been considered again. We had a general idea of what we wanted – a large room with lots of windows, cathedral ceiling and its own heating/cooling system. Beyond that, Bill and his craftsmen helped us with all the miscellaneous details involved to make this project a reality. Everyone assigned to the job, from Bill’s employees to his sub-contractors, were extremely capable, reliable, courteous and trustworthy. A project of this undertaking is a true partnership, and we were quite pleased with the professionalism of those involved, and especially with the final outcome of the room. As friends, relatives and neighbors have viewed the new room, we get many positive comments. But you may never know how well others perceive it until you get unsolicited comments from true strangers. We’ve had that opportunity several times, and the most common comment we receive from them when they view the room is “Wow!” The room is truly amazing and more than fits the purpose for which we had it constructed. We still have other projects in mind, and we will again be contacting W E Bilbrey General Contractor when we are ready to start them. W. Lawrence Dykes

To Whom It May Concern: Whenever I need repairs or a remodel on my house I always call Bill Bilbrey. His company has done several jobs for me in the past 10 years, both large and small. They have completed new construction (a garage) and remodeling (my bathroom) for me as well as a number of repairs. Their work is always of excellent quality and they use quality materials. My favorite part is how they clean up after themselves! Everyone is considerate of the homeowner and their concerns throughout the process of completing the job. When I have wanted repurpose materials from a job, Bill’s group has patiently honored my request and helped me move the materials to another location for my convenience. Whenever I have had a concern or question, Bill answers promptly and addresses the concern quickly. Unlike other contractors, he has never told me what I have to accept on a job or how much I would be willing to pay. Another contractor did that and they lost my business for life. Bill has always answered my questions patiently and thoroughly and gives service of the highest quality. He makes sure the customer is satisfied before the last check is written. I first met Bill when I was doing an internship in Occupational Therapy and I can attest that Bill treats everyone with the same courtesy no matter what their physical challenges may be. It is his personal touch that sets his company above the rest and I recommend his company to everyone that needs contractor services. No job is too big or small and each job receives the same consideration. You will not regret putting your home’s needs into Bill Bilbrey’s hands. Phyllis

My experiences with W.E. Bilbrey General Contractor has been very positive the few times I needed their assistance with projects. 2016 I needed concrete work to be performed for breaking up the old concrete, removing the 5” PVC piping and then laying new concrete due to water problems around the house. When I contacted Mr. Bilbrey and explained my situation he said he will get someone out to take a look at the situation. Within 1 week a representative came out, evaluated the situation and provided me with a cost. The employee was very professional and explained everything that needed to be done from the beginning to the end of the project. We are now looking to remodel our kitchen which will be a complete gut job including laying new flooring. I have reached out again with Mr. Bilbrey for his assistance. He and I spoke about what my wife is looking to have done this Spring (2018). Michelle from his company will be assigned to help us to understand what all will be performed and cost associated with this big project of ours. I am confident when the weather break I will be able to schedule some time with Michelle. On a personal note…...Mr. Bilbrey has always come across as a very honest and honorable person. I have met a few of his employees and that entire organization represent themselves very professionally. I have a very high level of confidence that if there were any issues that he will personally ensure satisfaction.