Stellar Roofing

I was so pissed off last weekend that I started to write a rambling review which I discarded. Now that I’m more calm, I’ll have at it. When I first met the salesman, I would’ve given him all stars as he was on time, presentable, friendly, well dressed, used a drone to show me my roof. It was all good! But the pressure tactic sale at the end ruined it for me. He wanted me to sign now, because the good price can only be had now. I have gotten estimates years ago for roofing and that was never how it worked for me. I would even just have a salesman come over while I was not at home and he’d put an estimate in my mailbox and they were reputable companies with estimates that would be good for 30 to 60 days or so. On my 900 square-foot home I was first given the price for a tear off of 15,000. He was gonna do me a favor and bring it down to 12,000. Maybe the Internet is broke because it is telling me the average cost for 1000 ft.² should only go for $7000. I told him I’d have to take out my IRA and I would take a stiff penalty if I didn’t wait till November and he told me nobody wants to do a roof in the winter and I should ask my boss for a raise. It seemed so condescending if you ask me, specially since I’ve been getting good raises for seven consecutive years! He knows I have two dogs and he told me a horror story about some roofing contractor that left behind a chicken carcass from their lunch and the dog had to be rushed to an emergency but when I checked out his reviews lo and behold they themselves have been complained about for not cleaning up and the neighbor who was not even getting his roof done had debris end up in his yard all around! Never go for anything that has such a pressure tactic like if if you don’t sign now you don’t get the good price and show them the door! Oh yeah and when I told him I couldn’t afford $12,000 roof right now he was trying to talk me into getting only half of it done but for the good price, I must sign the contract now. But of course getting only half is not price smart because they’re gonna charge you more if you only do half. Maybe he thought I was stupid because I’m a single woman, and I may have felt pressured because there’s active leaks and I don’t want my home ruined, but I’m not that dumb that I’m wouldn’t get more opinions and I would even take the time to get Jim Salmon of the home repair clinic who is a home inspector to look at things and tell me what he thinks a roof should cost. If he’s doing this to me, I just think about what they might do to somebody who is elderly and that’s when I get really pissed. He also told me that most roofing contractors are fly-by-night, drug addicts, who just wanna make a quick buck, businesses that will shut their doors in five years, and not honor the warranty. From what I am seeing there are well established reputable companies out there and I don’t have to choose this guy just because wham 1180 plays their advertisement over and over and over again. From what I can see stellar roofing has only been in business six years if I’m understanding things correctly, and there are businesses in this area that have been in business for many more UPDATE: I got a quote from a reputable roofer that has been in business for over 20 years that Jim Salmon the home inspector recommended and he told me only $8,200 and he gave me a estimate in writing said that the estimate lasts for as long as he can keep it with prices being as they are, if prices change then the estimate will change but until then it’s good to go! It was 15,000 Stellar roofing said when we first sat down and I had never gotten anything in writing from stellar roofing, he just walked out the door.

We contacted Stellar Roofing to repair a leak in our lower roof that had created some interior damage in the kitchen. Their initial response was prompt. We met with our salesman (Michael [who was very customer-oriented and forward-looking]) to review the details of the required repair. We also discussed the potential for replacing the whole roof, since we had some missing ridge caps and other shortcomings caused by the previous roofers. After some discussion about replacing the whole roof, we decided just focusing on the required repair was the appropriate scope for this project. Michael then proceeded to ensure that the project was defined as we had discussed, and worked through the project coordinator/scheduler (Juan) to get the work on the docket. After the details of the project were nailed down, Juan was very diligent (and courteous) in getting a time that worked for us and the Stellar work crew. The day prior to the scheduled repair, the materials and a dumpster were delivered. Unfortunately, there was a rain delay, and the project was postponed until the following Monday. Early that morning, the project manager (Antonio) arrived, along with the work crew and their team lead (Mario). Antonio and Mario were very communicative and responsive to questions, and made sure any additional materials were acquired, and that the dumpster was removed the very next day. The project team worked efficiently from about 7:30am, finishing earlier than projected (1:00pm). An interesting aspect of their work process is that they take photos of the job in process so that you can see their work as it progresses. They finished the agreed-to repair, but also went above and beyond, to my surprise, replacing the handful of ridge caps that they had observed missing from the upper roof! That effort was a huge satisfier! After completing the project, the project team cleaned up the work site, leaving little evidence they were even there. We were very pleased with the quality and efficiency of their work, and throughout, their professionalism to ensure that our experience with them was top-notch. We would certainly not hesitate to recommend Stellar to anyone needing any roofing work!

Stellar Roofing was OUTSTANDING. From the introduction TJ - Roofing Specialist provided explaining Stellar's products & services, and the comprehensive inspection & proposal he provided, to the impressive 1 day roof install overseen by Cisco - Project Manager who managing the skilled roofing crew, it was obvious from the start that my wife and I were receiving the expertise, professionalism, and quality that we were hoping for when selecting Stellar. TJ took the time explaining the details of the their process, quality of the materials they use, and the quality of their workmanship (even showing a video illustrating the lengths their crews go through installing roofs). My wife and I were immediately sold by TJ's integrity and professionalism. Then, Cisco & his team delivered on Stellar's commitment toward satisfying customers. Cisco regularly updated us on the progress of the crew throughout the day providing a link to an amazing roof-cam view of their work showing the progress of our new roof without leaving our home. Cisco ensured all of our gardening and plants around the house were protected from the removal of the original roof and kept us apprised throughout the day on the crew's progress. The crew (George, Jorge, and the others) were extremely friendly, skilled, and hard-working hellbent on completing the work in 1 day while also being diligent and thorough in their clean up & disposal (nails, original roof, debris). Cisco was very customer-focused and did an excellent job managing his team proving the level of project management we were hoping for. We can't say enough about the quality of Stellar's work and professionalism they advertise. My wife and I are extremely pleased with the results of Cisco & his team's work and Stellar's delivery. We would highly recommend using Stellar Roofing for anyones roofing needs. Top notch!!

I am thoroughly impressed with Stellar Roofing. Scott stopped by one day and mentioned that he noticed some missing shingles and proceeded to tell me about Stellar and to be honest I was only half listening until I heard him say they would work with my insurance company. This unexpected introduction led to a meeting with Michael who provided a wealth of information and options and created a contract we were both happy with. He also took pictures and identified all the issues with my roof and was always available to answer any questions or address any concerns even after the meeting. I placed a claim with my insurance company and when they sent someone to inspect my roof Michael and Charlie were there to ensure he was aware of all the issues they previously identified. Once the contract was signed the job was quickly scheduled. Manny and his crew arrived and took great care to protect the gardens around my house and deck and began work on my roof. Patrick and Nector were also there to manage the project and did an outstanding job even going as far as to instruct the crew to add a ridge vent that wasn't in the contract. Clean up upon completion of the job was impeccable, possibly to good as an insert in my gutter was inadvertently disposed of, however, Patrick found a replacement with the exact color and was there the next day to install it. I am so pleased to have had such a rewarding experience with this company!

I would like to recommend Stellar Roofing if you need a new roof. They did an excellent job putting on my new roof. Very nice installers to work with. They were done about 6.5 hours from removing the old roof to cleaning up. They did a great job cleaning up the debris around the house. The roofing specialist Justin Hammond was a pleasure to work with. Not pushy to get the sale and took the time to explain all my options in material and for cost. Being able to work with me on getting a discount to make it more affordable for me and being able while meeting with me to get me approved with a credit company so they can get me scheduled as soon as possible. I had wind damage that cause problem's of shingles missing and a 8 foot section of shingles that were lifted up. Justin also took the time out of his day to meet up with the insurance adjuster to be of any help with what happened to my roof. Justin also pushed my date of my roof being installed from three weeks out to one week because of his concern of the roof's condition because of all the rain we have been getting and didn't want me to have anymore problems. It was also a great experience to work with Jeff Hare the Project Manager to go over all the final details of the job and made sure I was happy with the final project. I will be looking to contact Stellar Roofing when I am ready to get new windows installed in the near future.