CPG GENERAL SERVICES INC

What started as a couple of leaks we wanted repaired turned out to be a major roof replacement. Our house has had the original roof from when the house was built in 1989, 35 years ago. In 2008, 16 years ago, to stop leaks, we had a second layer installed by a friend – big mistake. Yes, the second layer helped stop some of the leaks, but because it was not installed by professional roofers, we actually were setting the seed for additional roof damage. I selected CPG General Services because of the Better Business Bureau rating of 5 stars. We spoke directly with Chris, the business owner of the company, regarding the condition of the roof, what was needed, and recommendations. Chris convinced us that it would be a waste of money to fix the roof where there were leaks in the house. He showed us options in tiles and their merits. After our 04.18.2024 meeting, we decided to go with CPG. We selected an upgraded version, GAF UHDZ, under his advisement for its superiority under heavy winds and warrantee. Chris immediately had his crew put tarps all over our roof to protect the interior of the house where there were leaks. Gabby, the CPG office manager, was quick to apply for a building permit by 04.22.2024. The permit was approved by the town of New Paltz on 05.07.2024. Work started on 05.20.2024. Discovered was facia damage in the rear of the house along with additional flashing work for the skylights. A change order was reviewed and approved. As work progressed, soffit replacement, additional sheets of plywood required. Another change order was reviewed and approved. Work continued, additional plywood sheets and flat roof enhanced replacement over garage was required. Another change order was reviewed and approved. During the roof work, I discovered the wrong colour roof tile was being used. I spoke to Chris about it. The colour being used was fine, but it was not the one we contracted. The crew worked diligently. When additional work was required to be addressed, the crew was quick to send photographs to Chris, who in turn sent them to me with an explanation of required work uncovered during the process of preparing the roof to be tiled. Once work started, the crew worked nonstop, weather permitting, in completing the additional work required and the original roof tile replacement. During the work, Gabby and Chris were responsive to change orders and any questions we may have regarding the additional costs, work, and schedule. In summary, you get what you pay for. We received superior workmanship and materials, and we paid dearly for it. Our plans are to have CPG do some construction work next Spring, leveling the media room addition to the house and shore up an earthworks wall inside the lower patio. Lesson learned, be prepared for unknowns.

Chris from CPG General Services was one of two contractors we met with to get estimates for replacing our roof. He used a drone to inspect our roof and to make precise measurements for the estimate. We were impressed by this use of technology it clearly showed we needed a new roof and it made our decision to move forward easy. Chris’ presentation was very clear and informative and he sent us a quote promptly. His crew worked extremely well as a team and they were professionally and very courteous. We had some rainy days during the roof replacement and they were careful to make sure the roof was protected before they left each day. The crew took great care to clean up the debris on the work site every day too. They worked very hard and you can tell they take great pride in their work. Our roof looks beautiful! We definitely recommend CPG General Setvices. Thank you Chris and team!

We needed new fascia, soffit boards, gutters, and downspouts on our house and CPG was able to take care of it all for us. Gutter companies won't replace everything you need replaced to prevent future damage but CPG came in and helped us with all our needs. From the start, Steven and Christian came out and gave us a free quote and they were honest and helpful in coming up with the solution for our gutter problems. We scheduled the time best for all of us and they came and successfully installed everything as agreed. The project was a success and came out beautiful. Our gutter problems are no longer a problem and we feel confident that the quality of work will protect our house from the elements now. We thank you guys for everything you have done for us and look forward to having you tackle the next big project on our list.

We highly recommend CPG as a roofing contractor. The owner was prompt and responsive to our needs his workers were courteous, efficient and pleasant. Our job was done quickly; the workers cleaned up the entire yard and even used a magnet to pick up stray nails. We were very pleased with the job. In terms of pricing, we got five estimates for our new roof; CPG was right in the middle, but we feel the company absolutely was the best value, because of the quality workmanship. One important note about warranties: CPG is certified as a "preferred" contractor by Owens Corning, which allows them to offer the extended warranty. Other contractors may SAY they offer the extended warranty, but unless they are listed on the Owens Corning website, the warranty won't be valid. Overall, a very good experience.

We highly recommend CPG as a roofing contractor. The owner was prompt and responsive to our needs his workers were courteous, efficient and pleasant. Our job was done quickly;the workers cleaned up the entire yard and even used a magnet to pick up stray nails. We were very pleased with the job. In terms of pricing, we got five estimates for our new roof;CPG was right in the middle, but we feel the company absolutely was the best value, because of the quality workmanship. One important note about warranties: CPG is certified as a "preferred" contractor by Owens Corning, which allows them to offer the extended warranty. Other contractors may SAY they offer the extended warranty, but unless they are listed on the Owens Corning website, the warranty won't be valid. Overall, a very good experience.