Roofs By Bryan

This is a long one, bear with me! I first contacted Bryan in the winter of 2024 after some leaking we were experiencing due in large part to the fact that our 1940's home in the Village of Hamburg was built essentially without eaves. In our particular situation, our gutters were set flush, if not behind, the siding of our home, causing the water in the gutters (in snow or heavy rain) to backup behind the siding, eventually causing leaking in part of our house. After doing what we could do in the attic to mitigate heat loss in the winter, our last solution was to see if we could fix the eave situation and get the gutters off of the house. We didn't "need" a new roof per se (it was 12 years old at the time) but needing new eaves nullified that fact, and I contacted Bryan with my request. To my initial surprise, Bryan got back to me extremely quickly, and set up an appointment to come out and look at the house and what I was requesting. He, along with Rob from Guardian Seamless Gutters & Carpentry, came up with a plan on how to address our issues as best they could, and gave us a quote that was within the range we had budgeted. We of course didn't hesitate! To say we are thrilled with the work that was done between both teams would be an understatement- they have given us such peace of mind and they were so communicative throughout the entire process that there weren't any questions or doubts we were left with. It ended up being a 3 day job with 2 teams having to work in tandem, during the HOTTEST week we've had in Buffalo so far this summer, and they honestly were amazing. Their teams worked so hard in the brutal heat, and I felt so bad that the only thing I could seem to do was give them a restroom to use and cold bottled water waiting in coolers everyday! We are so thankful to them for the work they did, and would highly recommend Roofs by Bryan as well as Guardian Seamless Gutters & Carpentry. As you can see by the pictures, they did a wonderful job of making sure the house looks as though it should have always just been that way it truly doesn't look like much changed, even though they did quite extensive work! And in the world of updating old houses, that's a huge deal! On a personal note, I am a woman who facilitated and was the point person for every step of this project. Many times over the years I have been met with contractors who would either talk down to me as if I couldn't possibly understand what they were talking about, or who would rather defer decision making to my husband and would just wait to talk to him altogether. In our house, that's just not how our dynamic works. And so I was pleasantly surprised that when I met with Bryan (and his project manager Dave, as well as Rob from Guardian) that there was never a moment when they talked down to me, or asked to talk with my husband, or anything of the sort. They just treated me like they would any other client. And I can't tell you how much that meant to me. It might seem like a small thing to many, but it spoke volumes to me, and I am so appreciative for the way they worked with me and overall for how I felt every time we interacted, whether that was via email sorting out details or in person when they were asking for my input on something. They kept me apprised every step of the way and I absolutely felt seen and heard every time I approached them with a question or request. We would certainly hire them again in a heartbeat if the need ever arose in the future, and will absolutely be recommending them to anyone who will listen; )

I couldn't be happier with my experience working with Roofs by Bryan and recommend them to anyone needing roof work done. From the initial quote to the final day of work, Bryan was involved in the entire process, and his project manager Dave was so great to work with as well. After a storm, I had lost a few patches of shingles and the roof was old as it was so it needed to be replaced. Luckily my insurance covered most of it, but I had a couple other quotes before meeting with Bryan. I appreciated that he didn't require my fiance to be home upon the first look at the roof (believe it or not, it was mandated by another roofing company that he be there even though he wouldn't be involved in this project in any way). Bryan was respectful, non-salesly, and walked me through all my options while listening to all of my questions. He even helped me plan out some improvements the roofline and general exterior of the house that I had been wanting. He was also wrapped up with the walkthrough in a half hour whereas another roofing salesperson was at my house for over 3 hours during their consultation. He also sent over a team within a half hour of leaving to put an emergency tarp on the large section of missing shingles to avoid any damage to the house, which he let me know could be billed through insurance so it wouldn't actually be a cost to me in the end. I hadn't even agreed to working with him yet at this point but he still had my best interest in mind which I really appreciated. The turnaround time to get the project started was a bit longer than expected, but Bryan was upfront that they had been receiving non-stop calls after the storm, and admittedly, I didn't reach out to them until several weeks after so my project had to fall in line with the queue. It was a no brainer to go with RBB because I thought their quote was fair and aligned almost to the dollar with what insurance had estimated. He also coordinated with a carpenter to extend the roofline for better airflow in attic (and visual appeal) and build out a portico over my front step. Dave, the RBB project manager, and his roofing team were amazing. They finished up the project in a couple of days and probably would have only been one day if I didn't add on to the roofline. They were all respectful of my property and were consistently cleaning up after themselves. Dave kept me in the loop throughout the day when they were working and the quality of work from his team was outstanding. They replaced poor insulation they uncovered, fixed broken boards, and reinforced the area around my chimney. When they finished up, the yard and house were perfect condition as if they hadn't been there at all, and the roof is absolutely perfect. Another note -- if you are going through insurance with your roofing project, the RBB team provides extremely detailed photo documentation of the entire project which makes it a breeze to submit to get the final insurance payment. It's also nice to see the work being done so you can be assured everything is done with impeccable craftsmanship. I am so pleased with the entire experience and truly cannot recommend RBB enough!

After a rough Buffalo winter, our front gutter and fascia sustained significant damage, which revealed structural concerns. We came to the dreaded conclusion it was time to replace our old roof and gutters, and address those needed structural repairs. After two family members had their roof redone and described their horror stories, we were hesitant, but contacted a few companies for estimates. From the moment Bryan responded to our request, we knew Roofs by Bryan was different than the rest. Bryan met with us at a time that accommodated my work schedule. We have free-ranging livestock and small, very curious children, and among horror stories we heard from family, we stressed how important it was that they keep the site clean. Bryan assured us they'd follow through, and provided a detailed estimate that addressed every aspect of the project scope, including costs should additional work be determined while on-site. The wait was worth it! When we were close to the start date, Dave, their project manager, reached out to coordinate. Rob's team gave a courtesy call when they were en route that morning to tackle the gutters, fascia, and soffit. He discovered a few other concerns and quoted us first for the additional work, and waited for approval before he began those repairs. Their team also removed several critter nests they discovered in the roof! A few days later, Dave and his crew came out to replace the roof, also taking the time to repair areas of the roof where damage was noted. They laid out special tarps that captured debris. They brought a special dumpster that elevated directly to the roof. They also replaced all our vents with appropriately sized ones, and removed an old metal fireplace chimney exhaust for us. Every step of the way was documented via an online link which showcased real-time photos as the guys worked. We saw all their progress, uncovered concerns, and the final, beautiful new roof and gutters we hoped for, before we even set foot outside! The crews were thorough in their cleanup, going through to collect debris during several rounds. We couldn't be happier with Roofs by Bryan, whose customer service, speed, patience, communication, and attention to detail made this a 5-star experience for my family. We highly recommend them!

Roofs By Bryan performed a ton of work at Mikes house of the good ol BHH. They were recommended to him from his neighbor across the street, who got their roof done in 2020. After a wonderful estimate experience, the work was scheduled. Bryan did the estimate and identified key problem areas, then solutions for the entire house. Very informative, attentive and down to earth. A dumpster was delivered, then the crew arrived promptly and got right to work. Neighbors watched the process and also complimented the crew. A link was sent by the production manager and you could follow the install the entire day because they uploaded over 90 photos of the project. Constant communication was occurring throughout install as well from the PM. After the job was done, the dumpster was picked up. No landscaping was damaged during the install! From there, all the neighbors asked about the experience. Now, two neighbors are getting quotes and another already signed their estimate. Roofs By Bryan owns the street and that’s how it should be. Wonderful office staff, wonderful installers, wonderful management. If you’re in Hamburg, there’s no one else to use. Lastly, yes of course there is a warranty. Onto the next project, chimney work. Which was identified by Bryan himself haha. Cheers!

We Just experienced a new roof job with a absolutely professional company and are completely satisfied! Roofs by Bryan Hamburg NY are a stand up company that stands by their work , timelines, estimates , and call back when you have questions , their team of workers are careful with your personal property right down to a small flower in a pot . The crew foreman keeps you in the loop even when unseen rot shows up and get the problem repaired asap . The work crew works their butts off (12 hrs in the rain ) and clean up is great ! everyone jumps and helps each other , the very friendly secretary will get you the answers you seek ! It started out as business but I believe we gained new friends !!! Don’t hesitate to hire this company . Probably the most important thing was I got estimates from other companies in the area and was dealing with insurance and they don’t like to pay , Bryan stuck by us and personally went to bat for us and got more money from insurance the other roof companies promised they would but when the easy money came in they wouldn’t even answer our repeated calls Thank you Bryan and complete staff ! Job well done !