Extera Roofing

To properly convey the satisfaction and peace-of-mind I now enjoy with the work that Extera’s team of roofers delivered, I have to tell a story. My home was built in 1880. We moved-in during the Winter of 2005. Either through oversight or my failing memory, I don’t recall inquiring or receiving information about the age of the roof from the previous owner. 2014 to 2018 witnessed multiple storms hit our region. The storms produced significant snowfall during the Winter months and deluges during warmer months. All of this significantly weakened my roof because that’s when the leaking issues materialized. My greatest concern was the ‘flat roof’ portion of my house. The leaking flat roof produced all the issues one expects to encounter with rain water permeating your roof and soaking your walls. It looked terrible as well as possibly laying the foundation for future mold growth. Three times I hired general “handymen” who came recommended by neighbors or I encountered working on a neighbor’s home. None solved my leaky roof problem. It was wasted money in retrospect. Why didn’t I go directly to an established roofing company? I tried. None wanted to tackle my flat roof. They were of the mind that flat roofs required an attention to detail and quality that they preferred to ignore. Fast-forward to Spring 2022. I made the modernization of my home a priority given its age. Solar panel installation became my next major home project. My Solar installer was going to bundle my solar panel project with the cost of a total roof upgrade if I used their roofing contractor. I’m suspicious of such partnerships, but given my roof history, I saw this as an opportunity to complete two large projects with one low APR loan. The roofing contractor was Extera and I did some research on their work in the region. I even checked the Better Business Bureau. I was satisfied that this was a reputable company and I gave my Solar installer the green-light to proceed with the project. By the Fall of 2022 I was informed that my town, Middletown (NY), didn’t approve the permit for placement of solar panels on my roof. My roof was too small to accommodate the required number of panels and still remain within code. Six months of planning WASTED. In the aftermath, I recounted the times I interacted with Extera’s owners: Gerti and Lauren. Together, they own and operate Extera Roofing. Gerti is the field person and Lauren is the Office Manager. In every instance my interaction with them was informative, no-nonsense, and extremely pleasant. Gerti has extensive knowledge and experience in the roofing industry while Lauren is a model for running an efficient, organized, and professional operation. I was confident in hiring Extera to do my roof even though the solar panel project was a bust. The entire roof was repaired and upgraded according to plan and on budget in early March 2023. But, I made clear to Gerti that the test will come during the next couple of storms. The absence of leaks is what will make this project a notable investment. It has now been almost two months since Gerti & Lauren’s crew from Extera completed my roof. Since then we’ve had two wind storms, two wind-swept rain storms, and an entire week (and counting) of rainy weather. I’m happy to report that my family has seen NO LEAKS. Hallelujah! 1. Is Extera Reputable?: Yes. They Mean what they Say, and Say what they Mean. There is no BS. 2. Does Extera perform quality work?: No Question. Their work is Mother Nature approved. 3. Do I recommend Extera: YES! (Enthusiastically). Their professionalism is a reflection of their personal character. They do great work because they invest significant attention and energy to all matters of importance, whether it be business or private. 4. My non-business, personal estimation: Gerti and Lauren are amiable people. Even if they were not completing a job for me, I would still enjoy their friendly companionship. Getting to know them was a pleasant by-product of hiring Extera to perform my roof project. It was like “icing on a cake”.

STOP SEARCHING! ONLY HAVE EXTERA DO YOUR ROOF. Gerti is a true professional and understand what that means. He is communicative, on time, and most importantly organized. He didn't just try and shut me down when I said I wanted to do a Metal roof with the typical "Nah man, there is no need GAF HDZ is 50 years!! and I'm the only certified master pro wizard grandmaster on the east coast, but if you really want Metal it will easily run you 100k, but I'll send you a quote." Opens quote, one line: Metal Roof - 100k. If you're gonna try and rip me off at least put effort into it. Reach out to a Facebook Advertising company stating Metal roofs, Tell them that same story and what do they do? "Oh yeah Metal, our price would be 127k." Are you insane? why would you quote me that much after i just told you I laughed 100k off my property? Oh I forgot they offered free leaf guards a 7k "savings." I had another contractor try and tell me they would install the Metal right over the existing shingle roof, ?!?!? No more playing phone tag with contractors, no more "I'll be there sometime between this call and your death, whenever I feel like it." Extera took the extra steps involved to truly transform my house. We had them remove the old multi layer patch job covered shingles and leaky decking and replace it with New Castle Metal on brand new decking. He even worked with third party contractors to allow for foam sealing underneath the new decking (cathedral ceiling with no access any other way), that almost drove both of us mad. They took the time to do that job the right way, no just slapping it on and running away with the money. His crew was here everyday on time and friendly, to the point where I missed coming outside in the morning and saying hello to them when the job finished. The quality of their workmanship do not go unnoticed. Take a look at those lines!!! They even suggested moving vent pipes to give me more space for the solar panels, and fixed the bathroom fans from just blowing into the fiberglass insulation, now they vent out of the eaves. He also discovered my old sky lights weren't even screwed into the joists only into drywall. I can say with confidence I think the roof will still be here on the ground looking brand new once the house is long gone from underneath it. Once again Gerti is a true professional. I would never trust anyone else to do my roof. And to top it all off the man also knows wine, received one of the best bottles as a thank you from him that I've had in a long while.

So you’re here to see how Gerti treats his customers along with the quality of his work? Wondering if his price is competitive? Before you make a decision please take the time to read about my experience and think longer term and find clarity….Book him! I was referred to Extera New York State Solar Farm as they did my panel system years prior. My roof was “replaced” by a fly by night contractor back in 2014 and that decision proved a costly one. Cheapest quote and all I could afford at the time was a layer of shingles over the old ones. I was finally ready to do things right on my 55 year old house. But before fully renovating the inside, best to make sure things are dry and tight otherwise once bad storm and all that work is ruined. Spoke with Gerti months prior to work beginning. He was patient in explaining things to me, meticulous and a bit “in the weeds” with respect to explaining details. Roof was a complete tear off and was done in a few days. Removal of a bump out, garden window, basement windows, rear door, siding, rear deck and front porch along with steps and railings were all done by Extera as well. As you can see everything looks amazing! I chose the best he could give me, including additional insulation from the outside. Upon that being done, there was an immediately noticeable increase in temperature inside our home (January 2024) Being a numbers guy, the siding will pay for itself in 20 yrs. Of course YMMV but he consistently over delivered every step of the way. He wasn’t the cheapest but again, choosing those contractors will cost a lot more later. We are ecstatic at the level of professionalism and workmanship provided and highly recommend Gerti and Extera to anyone!! Feel free to contact me for further details and information about my experience.

We hired Extera Roofing & Construction to do our roof repairs when we had wind damage from a storm. The owner Gerdi came and met with us to discuss our options. He was extremely professional, courteous, and knowledgeable. Without asking he handed us a folder with all of his certifications and insurance information. He took the time to thoroughly explain to us what was going to be done and the time frame. Extera worked seamlessly with my insurance company and even the local building/code inspector commented on what a great company they are when looking at the work being done. Our entire roof was completed in 1 1/2 days and they did an absolutely beautiful job. The evening that the roof was done we had a massive rain storm and did have a leak due to a faulty vent which was brand new when installed. It was a manufacturer error that wasn’t noticeable when installed, 100% nothing Extera could have done to prevent it from happening. HOWEVER, Gerdi came back out within 40 minutes of getting off the phone with me, at 9:00 at night and went on the roof and tarped it with his foreman to stop water from getting in. The next day as soon as the rain stopped they repaired the vent and now we have a perfect roof and I couldn’t be more pleased. If you are considering getting any renovations done on your home there is truly no need to look any further. Gerdi and his team of workers are amazing. You'll be extremely happy as they are truly the full package from the quality of work to the professionalism. We will be using them for future projects.

Where do we begin? From the first phone conversation with Lauren to the completion overview by Gerti, this experience with Extera was par for the excellence. Lauren is an incredible liaison between us and Gerti. She is kind and friendly and made our transition from curious to customer-smooth and flawless. There’s nothing more important than when the company you deal with exceeds your expectation. They set the bar high. Gerti is a wonderful gentleman, patient, and prompt. He gave us a thorough inspection and estimate for our roof repair. He explained exactly what was wrong and how it would be repaired. This was followed up with an agreement that reflected everything explained in words. Not only is Extera superbly thorough, their price point was very fair. They met every objective above and beyond. The work team employed were professional, and completed the job EXACTLY as promised. Once done, the team cleaned up as if never there-except cleaner and with a perfectly executed roof repair. This family owned business gives you the personalization of days gone by. Extera was always available-something far and few businesses offer today. Their customer service was just as excellent as their workmanship. This was by far the best home improvement experience-EVER. The only disappointment was that the job was done so fast!!! I have already and will continue to recommend them as expert roofers. Extera, we are so grateful to you for your professionalism, your honesty and your kindness. Thank you! John & Gloria S