Correll Contracting Corp.

AVOID this company! I have been dealing with Correll since 2014 - and not because it's repeat business. It's because they don't do a job correctly the first time, and you have to hound them to come back, and come back, and come back. (1 job turned into them returning to the property SEVERAL times over the past 5+ years to fix their issues ... and then today was my final phone call with Kyle (son of the former owner, now the new co-owner) and I am done! In SPRING of 2014, I Correll to put a commercial grade tile on my house and replace the garage roof as well. After less than 6 months, we noticed the shingles were lifting up, not laying flat on the main house. Kyle tried to argue the point (as he is famous for doing) that "maybe the roof boards weren't flat to begin with... to which we asked, "then why would CORRELL put shingles over bad boards?" After persistent arguing, and getting the company owner, his Father, to come out, it was determined they had used a bad batch of shingles. (They turned in a claim to OWENS - manufacturer of the roof tiles and ordered replacement materials.) Mid/Late SUMMER 2015, they came to install the new batch of tiles. Then, Spring of 2017, we started noticing leaks in the garage. In several places. We tried calling Kyle... over, and over. Leaving messages on their answering machine, or actually speaking to their receptionists leaving requests for our calls to be returned. SEVERAL weeks, and several calls later, we finally get Kyle to agree to come out. 3+ weeks went by with no sign of Kyle. I called again and he actually shows up... but ... true to form, argues that the leaks aren't coming from anything his crew did. It was coming from the soffit vents. He refused to accept responsibility. Therefore, I was forced to turn in a claim to my homeowners' insurance. ALLSTATE sent out an adjustor to inspect the leaks from the garage. The adjustor (a former structural inspector for New York State) took videos and measurements while up on the garage roof, and shared with us that our roof was sloppily installed...OVER the old roof that was there to begin with. He found that there were nails under the roofing material, and there was no proper sealant to close the gap between the roof on the house and the roof on the garage. (He shared his findings with ALLSTATE who sent me a denial letter, with supporting FACTUAL proof that it was, in fact, Correll's fault that we had leaks). After consulting with my attorney, he recommended I give CORRELL one more chance to correct THEIR work. So, I called and called and called until Kyle called me back. He asked for me to provide him copies of ALLSTATE's findings, which I did, and he finally said he'd come look again. THEN, he agreed that their work on the garage roof was inferior, but not to worry - "that old crew was fired". He had the 'new crew' come over and throw a large tarp over the roof for the winter to try to contain the amount of leaking. Spring of 2019, Correll tore off the old garage roof and installed the new one properly. Once the roof was installed, I called Kyle to ask what they intended to do about the mildew / mold that was now in the garage from the roof leaking. After arguing, again, he agreed that he would send a crew over to inspect and correct the problem. (His version of "correcting the problem"? He had one of his crew tear down the mildew stained drywall... and left.) Today's final conversation was Kyle telling me that he, and his co-owner / sister Maurissa, have decided that they have already "gone above & beyond" to make the situation right and they don't feel any sense of obligation to finish putting the garage back in proper order. No replacement drywall, no new insulation, nothing. Even though the leaking garage was a direct result of their company's work. So, as I stated in the beginning: I am done. (Except for making sure that I warn EVERYONE I can, to AVOID THIS COMPANY!!!) Be warned, these people are not easy to do business with! I wish I had never given them the job - don't make my mistake.

Correll Contracting Corp. of Gloversville installed a new bi-level roof on my home this June, 2016. I am extremely pleased with the job itself. What I am even more pleased with is the crew that did the work. Watching how they worked says a lot about the company they work for. Not only did the crew leave the property clean as it was when they got there, they went beyond that. I watched as they went around the house with a cleaner wiping down any marks that might have been made by an old shingle falling. They went over the lawn with a magnet to get any nails and then they looked it over twice more. The thing that impressed me most was, at the end of the job when the last ladder was going back on the truck, the foreman stopped them from loading the last ladder. He stood the ladder up to the highest roof because he did not like the straightness of the drip edge. It looked straight to me, but he was seeing something I didn’t. He went back up and adjusted the edge until he was happy with it and then left. During the job, they removed siding and put it back up without a single break in it. Everything is straight and level. All of the edgings were perfect around chimneys and pipes. Management came after the job and went over the entire thing inspecting it. I cannot say enough good things about the crew and Correll. They are a real quality organization.

My roof needed to be done and I spent time looking for the right roofing company to do the job. It is important to find people you can trust in this line of work. What I found in using Correll is you don't need to spend time looking anywhere else. They are a team from top to bottom. The estimate was made quickly and was done around my schedule which was after hours for them. The office personnel was easy to work with and has great communication. When it was time to do the roof the team completed it in one day. I even had a small extra project that they took care of on the spot. The yard was combed for nails and roofing materials when it was time for cleanup. A walk through was also completed when services were done. I will absolutely be using Correll for any need going forward. A big shout out to the work crew, Kyle, Marissa, and Connie. They are a great team of professionals and it was a pleasure working with them. If allowed to give more stars I would because they are that good.

Had a small leak after a couple big snow falls. The initial roofing company I contacted told me my roof was shot and needed to be replaced immediately. Thankfully, I contacted Correll after reaching out to my father for a recommendation. I called them and they sent Kevin out to inspect. Kevin identified a crack in the seal on the snow/rain diverter that runs along the entire length of the roof. He repaired this and also let me know that the roof is in overall good condition with ~10+ years left. Quite a different story from the other company. Correll replaced my dad's roof after a hail storm and he has referred them to a couple of other people, all with positive results and no known complaints or issues. It's good to know that there are reputable companies out there!

I hired Correll Contracting to do the roofs on my home, front porch and garage back in April of 2017. Here are a couple of issues I had with them and still having to this day. #1- I stressed that I wanted all of their workers to be safe by wearing their safety harnesses when on the roof(s). Yes, they had them on but they were not roped in ( meaning the safety ropes were not attached to their harnesses). I had to keep going out and telling the job site supervisor to either get them off of the roof if they weren't going to rope in or rope in and stay roped in. He informed me that the workers were safe and they didn't like to be roped in. I told him that that is why they are called accidents. Nobody means to get hurt but they do. Thankfully, nobody got hurt. #2- More importantly, I am having ongoing issues with the Drip Edge and Soffits on my front porch and house. They keep falling down and I have had to call them 3 times already to come back and fix them. Well, they are still not fixed properly and are falling down again. I think I am going to have to call another contractor to come out and fix their problems.